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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (5,618)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

TweetShirt.com

Apr 15, 2024  on Shopify

My shopify store has been inactive for two years. This company, without my permission, started charging me for their subscription when I never agreed to any fees. Avoid!!

coconut

Apr 13, 2024  on Shopify

My Store

Apr 13, 2024  on Shopify

Neveah Mode

Apr 12, 2024  on Shopify

This app was recomanded to me, i have not used the app before but i have trust in the app. The service is a 5 out of 5. Vladimir helped me really good by guiding through te steps of installing the app. She has a lot of patient. Thank you so much for your service!

Paws For Gifts

Apr 11, 2024  on Shopify

excellent service

Coolcat Gadget

Apr 11, 2024  on Shopify

I installed this app in 2019 when it has a forever FREE plan to a small test store with very little traffi, so no intention to use paid apps, and I just realised that they keep charging me $4.99 since last August (8 times already) I contacted their support and they refunded one month only that was double charged in the first month and they choose not to reply anymore...

Ambient Lounge

Apr 11, 2024  on Shopify

Support is really good and the app seems to work nicely!

Urbanist

Apr 11, 2024  on Shopify

I've been using this app for almost a year now! Great app and highly recommend.

Alonty

Apr 10, 2024  on Shopify

ACHETE LTD

Apr 10, 2024  on Shopify

I am please with the work done by ReConvert.Their dedication , attention to detail, and professionalism were evident.

RoseGold & Black Pty Ltd

Apr 09, 2024  on Shopify

Overall great app and fast helpful customer service! Alex helped me out with a bunch of questions and overall definitely recommend the app if you are looking for post-purchase upsells, super straight forward and quality support! Great app! easy 5 star

Converse Outlet España

Apr 09, 2024  on Shopify

Breathe Easy

Apr 09, 2024  on Shopify

Happy with it so far. Having live support wa a big bonus. The prompt assistance was something i greatly valued. Thanks Alex!

Beverly Cart

Apr 09, 2024  on Shopify

Midas Pen

Apr 09, 2024  on Shopify

So far, the customer service has been fantastic. Really pleased with the staff's patience.

My Store

Apr 08, 2024  on Shopify

Great customer support, quick replies and very understanding and patient. When I gave feedback and suggestion, they took it an implemented it. Thanks to Anastasia and Vladimir for helping me with the billing charge

ElectroFashion

Apr 08, 2024  on Shopify

Trimlify

Apr 06, 2024  on Shopify

Fifth Sense

Apr 05, 2024  on Shopify

VivaLove

Jan 02, 2024  on Shopify

Support is good - I think it is time for an update in terms of how things should look as it feels very 2017 and I can't change the accept button color to anything other than black or white which others have this ability. It would be great to see this app have a refresh of its internal dashboard which is optional but main thing is the checkout thank you page, these could be displayed better or we should have access to more options in terms of modern styling.

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