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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (5,613)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Koop

Sep 26, 2024  on Shopify

HORRIBLE EXPERIENCE. We saw some extra charge on our billing statement, and reached out to understand why. The customer service was BEYOND unhelpful, simply copy-pasting their FAQ about general pricing. Was not able to confirm which plan we were on, what charge we were supposed to have on a monthly basis, and what was the extra charges applied there, except that it's "dynamic pricing". When I try to find the cancel subscription button, it was also invisible. They will charge extra for something you don't even know, and they won't do anything about it when you ask basic questions. So if you want to have extra surprises charges on your statement, and no clues as to why, please choose this app.

Marawomen

Sep 25, 2024  on Shopify

Great help. She did awesome job

Flexible Goods

Sep 25, 2024  on Shopify

AlbCorpShop

Sep 25, 2024  on Shopify

Great customer service. Fast response. Anastasia was accommodating and quick to help me set up for the first time. Thank you Anastasia. I appreciate it.

ROGUE. MELBOURNE

Sep 25, 2024  on Shopify

ASH IS THE BEST!!

SolenciaShop

Sep 25, 2024  on Shopify

Really good support recieved from Anastasia, she helped resolve my issue quickly and concisely.

Serendipity Australia

Sep 25, 2024  on Shopify

terrible rip off

MYNEXTBIKE

Sep 25, 2024  on Shopify

Great product and customer service! Had an issue with the placement of one of the offers and it was resolved in a few mins!

Voyagear

Sep 25, 2024  on Shopify

Saumya is excellent. She helped me and answer my questions really fast! thanks for it, and reconvert is a very great app!

SqueezeGear

Sep 24, 2024  on Shopify

Excellent support! They provided detailed instructions and handled my concerns with care and professionalism. It was easy to connect with the support team, and they made the process smooth and efficient. Highly recommended!

Optimal Circadian Health Shop

Sep 24, 2024  on Shopify

Signed up and right away with onboarding Anastasia was very helpful and patient with me. I wanted to figure things out quickly and we did! There's a lot of potential with the app and we'll be using very little but it still matters and gives the flexibility and analytics we want.

juceei

Sep 24, 2024  on Shopify

Got support from Saumya who was very helpful and ensured me that everything worked as should. Still on my trial period of this app. Not sure what I think about the fact that it seems to be a bit buggy with flows not showing up on my preview page and warning text that apparently wasn't an issue...Would otherwise have been a 5 star with the fast and helpful support.

My Store

Sep 24, 2024  on Shopify

thanks Ruya and Saumya for helping me setup !

Luminara

Sep 24, 2024  on Shopify

Great software and amazing customer service. Riya was able to resolve all my problems I had.

MSK

Sep 24, 2024  on Shopify

Would have put zero if if was possible. The app is a complete joke. 1. Most clients were not shown with the offers. 2. Multi currency is according to the customer support not supported by the app BUT few clients in multi were showned the offers. 2. Post purchase is not compatible if you have discount on your store. Customer service is really trying their best to solve problems but the app just sucks. The dev team definetly needs to work harder.

Well Shopys

Sep 23, 2024  on Shopify

CRAFTMINDS

Sep 23, 2024  on Shopify

Thank you, great service and good support, I recommend to everyone for raising the average check

HERJANN

Sep 23, 2024  on Shopify

Saumaya is perfect, so helpful! thanks for helping with this amazing app

Choco musk

Sep 23, 2024  on Shopify

great service by saumya!

VentureNest

Sep 23, 2024  on Shopify

Me encanta, solo eso puedo decir❤

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