ReConvert Upsell & Cross-Sell App Review for Shopify

Customer reviews: Upsell.com ex ReConvert

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,718)

Overall rating

4.8

5

1,468
4

38
3

8
2

11
1

83

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
User-friendly interface and ease of setup for post-purchase processes.
Customizable features that allow for effectively tailored upsell opportunities.
Significant impact on increasing Average Order Value (AOV) for merchants.
Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

Confusion and dissatisfaction with the app's pricing model and unexpected charges.
Technical difficulties with app setup and functionality for some users.
Lack of transparency and clarity in billing and usage fees.
Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

MCS Decor

Jul 25, 2025 on Shopify

Alex is the GOAT talked me through some edits

Tu Sei Mamma

Jul 25, 2025 on Shopify

Ottima assitenza in fase inizale di Alex, persona preparata e disponibile. L'app la devo ancora testare. Farò recensione successiva.

BORVIK

Jul 25, 2025 on Shopify

great support

CharmBox

Jul 24, 2025 on Shopify

I was impressed that support was able to get things setup for me at such a late hour. I am looking forward to getting full use of this app

Bee Kind Shop

Jul 24, 2025 on Shopify

Amazing app! love the thank you page customization features and all the post-purchase funnels. We've seen a very positive ROI from this app since we installed it. Thank you!

Twenty Six

Jul 24, 2025 on Shopify

Estoy emepzando en Shopify y Saumya me ha ayudado en todo, gracias por la amabilidad y el trato.

Hamvay-Láng

Jul 23, 2025 on Shopify

We had some issues setting up the post-purchase feature, but the ReConvert team was incredibly helpful. Avraham, the Director of Customer Success, jumped on a video call with me and patiently walked through everything until it was resolved. Excellent support and service!

Babyclipstore

Jul 23, 2025 on Shopify

I had many problems using Reconvert, thanks Saumya for your support, all problems have been solved.

Rustic Voltage Co

Jul 22, 2025 on Shopify

Great customer service!

maniatimes

Jul 21, 2025 on Shopify

SA Apparel

Jul 21, 2025 on Shopify

Shafta was awesome! She helped with setting up our bundle and upsell and we are so thankful. It would have taken us hours, but she got it knocked out in just a few mintues!

bl8nk

Jul 21, 2025 on Shopify

Set up the app on non live store, tested functionality, uninstalled because it did not fit my needs. Got charged $5 for "usage" without a single transaction. From first install to uninstall was done in one day. Nothing in a live environment. Only found out during the store's monthly bill. App may be great but business practices are deceptive Only $5 but don't want to find out what else is buried in fine print after 100K+ MRR

Tartan Today

Jul 21, 2025 on Shopify

Thank Alex for supporting

Hilltop Pet Food

Jul 20, 2025 on Shopify

Prompt helpful support. Friendly support team member.

HertzHarmony

Jul 19, 2025 on Shopify

This app really helped me bump up my AOV. The support is really helpful and resonds to questions extremely fast!

Malenes familierejser til Thailand

Jul 19, 2025 on Shopify

Great support when I needed help!

Distribuidora Catán

Jul 18, 2025 on Shopify

Bastante buena de momento, y el soporte ha sido de gran ayuda me sorprendió bastante

Omega Moto Graphics

Jul 18, 2025 on Shopify

Aloha Sana

Jul 18, 2025 on Shopify

Its working fine and great customer support

Flirty Pineapple

Jul 18, 2025 on Shopify

Upon initially downloading the app, we did see a good amount of upsells. However, lately there seems to have been updates with either Shopify, or ReConvert that is making the app not worth the price. The app also no longer applies a shipping cost for one click upsells. So we've had issues with customers not being charged enough shipping for the products they add during the check out upsell process. What we've had to absorb in additional shipping fees, doesn't make the app worth it. (We've also reached out to support and there wasn't much help/explanation offered).