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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (5,613)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Thorns Warehouse

Jan 31, 2025  on Shopify

Great customer service, Thanks Ashley!

Chicks and Chalkboards

Jan 31, 2025  on Shopify

I've just signed up and am jumping in with help from the chat feature. Ashley was very patient with all of my questions and kind enough to stay on the chat with me for a long time while I figured things out. So far I'm very happy with ReConvert.

CRISIS Scripts

Jan 30, 2025  on Shopify

Great app, fast responsiveness from the support team.

ComfyStuffGifts

Jan 29, 2025  on Shopify

Celebrity Style Fashion Australia - Afterpay - Zippay - Shophumm - Latitude Pay - Laybuy

Jan 29, 2025  on Shopify

Customer service A++++++++++ - helped with everything. Saumya was amazing!!!!

GlamoryMelbourne

Jan 28, 2025  on Shopify

good communication, helpfull and nice

Naturally Wyld

Jan 28, 2025  on Shopify

Riya is the absolute best, I reached out because I was unsure if the app was even set up! She helped me set it up and went way beyond. Even helped me come up with the best recommendations for an ad campaign I'm running to get the best results!! She is great, would recommend!!!

Olivia Wearable Breast Pump

Jan 28, 2025  on Shopify

I’ve only used Recovert for a day, but I’m already impressed! The app is easy to use, and the recovery tools are really helpful. What stood out the most was the amazing support from Alex and Ashley—they were quick to respond and provided clear, friendly assistance. I’m excited to keep using the app and see how it supports my recovery!

TerrifiCollars

Jan 26, 2025  on Shopify

The person I talked to helped me undersand what the price was and what was going to be charged.

Nessiha

Jan 26, 2025  on Shopify

Je suis extrêmement satisfait du service client de ReConvert sur Shopify. Leur équipe a fait preuve d'une rapidité exemplaire, d'une politesse remarquable et d'une expertise approfondie pour résoudre mes problèmes. Je recommande vivement leur application et leur support exceptionnel.

GoNavaro

Jan 26, 2025  on Shopify

Great service Quick & easy.

Daiane Bobbin Lace

Jan 26, 2025  on Shopify

Support is great. Alex has been very kind and useful

The Shirt Plugs

Jan 26, 2025  on Shopify

Alex was amazing, I'm so impressed that you have someone on live chat support to assist you throughout the whole set-up process.

Tights & Toes

Jan 24, 2025  on Shopify

UPDATE: IT'S BEEN FEW MONTHS UNINSTALLING THEY ARE STILL CHARGING YOU EVERY MONTH MINIMUM OF 4.04£ totally CRAZY. DO NOT USE THIS APP complete scammers. they take money from your store even though their app doesn't work "Riya" especially ignored me for weeks even though I told her the app is not working on my store. they said they would fix it and 1 week later I texted again they forgot, but they did not forget to charge me for 5-7 dollars because I had sales. "Shafta" is talking as if it was my fault and she only replies when they charge you some kind of money. Complete rip off. (The upsell app does not even show for my clients btw) total disappointment. DO NOT RECOMMEND

Hi-Tie

Jan 23, 2025  on Shopify

Very good

Shavel Home Products

Jan 23, 2025  on Shopify

I just started with ReConvert literally day one and had some questions. I started a chat with Ashley. She was a great help and got me started and on my way. Looking forward to growing my AOV.

Wango Kart

Jan 23, 2025  on Shopify

Reconvert has an excellent support, customer support is very quick to the queries. The app is also easier to setup for post purchases

PLUSH💋 By: MzPeachez

Jan 23, 2025  on Shopify

I would for sure recommend ReConvert to Friends , Family & Co Workers ... I was unsure where to start & what exactly to do with what I was looking for & Iater Chatting with Alex He really helped me out & was very patient while doing it ! I appreciate it

international-filter-products

Jan 22, 2025  on Shopify

Shafta was very helpful. I appreciate how she edited out Thank You page

Marigold's Sea Moss

Jan 22, 2025  on Shopify

Great experience and Ashley was very helpful!

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