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Customer reviews: QuickBooks Desktop Connector

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Reviews (16)

Overall rating
3.4

What Merchants Think

The "QuickBooks Desktop Connector" receives mixed feedback from merchants. Many praise the app for its effective customer support and the migration assistance provided, particularly noting individuals like Ruchika and Rohini for their helpfulness. However, some users have reported significant technical challenges, especially with large QuickBooks files and time-related issues.

Key Strengths

  • Very helpful and knowledgeable customer support team
  • Successful migration of data from QuickBooks to Shopify POS
  • Easy setup process
  • Efficiently handles data with the help of the migration team

Common Concerns

  • Technical issues with large QuickBooks files
  • Inconsistent data synchronization
  • Time zone misalignment affecting transaction dating
  • Delayed or occasionally unhelpful technical support

Final Thoughts

Overall, "QuickBooks Desktop Connector" is a potentially valuable tool for merchants looking to migrate data to Shopify POS, especially when supported by the knowledgeable customer service team. However, potential users should be prepared for technical challenges, particularly if working with large data sets. Solid communication with the support team can greatly enhance the migration experience.

Eugene Textile Center

Oct 01, 2023  on Shopify

If you're still on the fence about if this will be a seamless transition for you ... the Shopify QB connector app only works sometimes- we just fudge our accounting to make the numbers match for transactions that never come through, it uses Greenland time for all of its time stamps (meaning your transactions won't be spit up by day unless you're based in Greenland), Stocky only sometimes transfers information over with your purchase orders so you can match it up with bills to pay... I'm probably forgetting some things. The tech support is sometimes helpful (if you're willing to wait a week or two) or downright incompetent (the first call I made, the rep claimed that Shopify didn't even HAVE a connector app). Have fun!

Ribbon Chix

Sep 27, 2023  on Shopify

I have had nothing but trouble. Very disappointed as I was a Quickbook POS user. This is the company they referred us to and this is the app to connect it all and it hasn't worked right yet. Been waiting on an answer from the developers for over 2 months now.

The Oasis of Health

May 21, 2023  on Shopify

Programmer never tested it with a large QB file. The integration fails at EVERY step without fail. The only success if the apps continued failing. First it wouldnt accept the import from QB POS. After over a week of support calls, they get it past the importation process and then it has to sync and it broke again. 7 days of support later and still not resolution. they did once ask me for logs but didnt say where this log is or even the NAME OF THE LOG.

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