Terrible - no customer service, does not work, need to find an alternative sync- I've begged for service

No support from the app developers after months of request. Left on my own now, with no information syncing to my QBDT. I have begged for help.

When QuickBooks discontinued their POS they recommended Shopify as they had created this app to connect the two... as others have stated we have had nothing but trouble. It took about a year to get everything resolved and now we are having the same syncing issues we had last year and the app developers seem to have dropped off the face of the earth and Shopify seems to have washed their hands of it...

We used their team to assist in our migration from QuickBooks POS to Shopify POS. Ruchika walked us through all of the steps of the process on our end, and they took care of the rest. She was thorough and very helpful. The process went smoothly for the most part. I do suggest that you communicate clearly with the team on the data field mappings, such as barcode, upc, categories, etc.

Ruchika has been extremely helpful and diligent with migrating our data and helping me through the process every step of the way! Awesome service thank you!!

Ruchika has been a wonderful help and is very knowledgeable. I look forward to continue working with her for our next store migration...thank you!

All services were wonderful. I look forward to using the connector app through Shopify POS and financial software.

If you're still on the fence about if this will be a seamless transition for you ... the Shopify QB connector app only works sometimes- we just fudge our accounting to make the numbers match for transactions that never come through, it uses Greenland time for all of its time stamps (meaning your transactions won't be spit up by day unless you're based in Greenland), Stocky only sometimes transfers information over with your purchase orders so you can match it up with bills to pay... I'm probably forgetting some things. The tech support is sometimes helpful (if you're willing to wait a week or two) or downright incompetent (the first call I made, the rep claimed that Shopify didn't even HAVE a connector app). Have fun!

I have had nothing but trouble. Very disappointed as I was a Quickbook POS user. This is the company they referred us to and this is the app to connect it all and it hasn't worked right yet. Been waiting on an answer from the developers for over 2 months now.

Programmer never tested it with a large QB file. The integration fails at EVERY step without fail. The only success if the apps continued failing. First it wouldnt accept the import from QB POS. After over a week of support calls, they get it past the importation process and then it has to sync and it broke again. 7 days of support later and still not resolution. they did once ask me for logs but didnt say where this log is or even the NAME OF THE LOG.