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Customer reviews: Puppet Vendors ‑ Multi Vendor

Reviews (124)

Overall rating
5

What Merchants Think

Overall, merchants have a positive impression of "Puppet Vendors ‑ Multi Vendor." Many appreciate its user-friendly interface, impressive features, and customization options, along with exceptional customer support, particularly from Martin and the team. The app is seen as a helpful tool for managing multi-vendor operations efficiently, despite some concerns regarding its UI/UX and system stability.

Key Strengths

  • User-friendly and intuitive interface.
  • Highly customizable to meet specific business needs.
  • Responsive and effective customer support.
  • Seamless integration with Shopify.
  • Efficient vendor management and commission calculation.

Common Concerns

  • Occasional system bugs and stability issues.
  • Need for improved UI/UX, especially for third-party integrations.
  • Challenges with order syncing and disappearing orders.
  • Performance issues under certain conditions, affecting reliability.

Final Thoughts

"Puppet Vendors ‑ Multi Vendor" is a robust platform for managing multi-vendor operations on Shopify. Its strength lies in its customizable features and excellent support, making it ideal for businesses willing to invest time into setup and configuration. However, potential users should be aware of ongoing development and possible stability concerns, especially for high-volume or complex operations.

HORSEPOWER

Aug 04, 2024  on Shopify

Martin is the best. Always able to answer my questions and the platform works great to pay out my vendors.

PERLO

Jul 25, 2024  on Shopify

Puppet Vendors is an exceptional app! The team is incredibly attentive and their support is super responsive. They frequently roll out new features based on user feedback, which is fantastic. The UX/UI is top-notch, making it a breeze to navigate and use. Highly recommend it!

MESO Makers Market

Jul 10, 2024  on Shopify

Our business works with artisans and small business owners who sell their products via consignment through our store. Currently, we only operate a physical retail store (webshop is down the line) and I was thrilled when I came across Puppet Vendors as it seemed to be a perfect solution to our "how do we manage consignment vendors with Shopify" problem. This app, while still new and working out a few minor glitches, is amazing. It works exactly how we need, our vendors are happy to be able to access their sales reports online, and I don't know how we ever functioned without it. Support (if you need it) is responsive and actually helpful. I repeat, ACTUALLY HELPFUL! This app was designed with an understanding of consignment needs and it shows. We are able to attribute custom sales to vendors on the back end, make payout adjustments, easily set up commission fee structures and do so many other things that save us so much staff time. FYI -we currently are only using the base product and that alone has made such a huge difference. We plan to add Payouts and Products soon once we have 100% vendor adoption in the vendor portal. If you can make the monthly investment, this app is well worth it.

Gadcet UK

Jul 09, 2024  on Shopify

My experience with Puppet Vendor's multi-vendor marketplace service has been mixed. Initially, the platform was invaluable as we expanded our business and onboarded more vendors. It streamlined our operations, and their customer service was responsive and helpful. However, over the past three weeks, we have faced serious issues. The system has been running very slow, preventing our vendors from accessing the portal and severely hampering our ability to fulfill customer orders promptly. Despite ongoing communication with Puppet Vendor's support team, the problem remains unresolved. Consequently, we are now exploring alternative vendors. While Puppet Vendor has its strengths, any new potential customers should exercise caution, especially if scalability and reliability are critical to their business.

Alpha Centori Audio Research Labs

May 27, 2024  on Shopify

The app is incredibly user-friendly, making it easy to manage all my vendors in one place. The interface is intuitive, and I was able to set everything up quickly without any hassle. Another great aspect is the seamless integration with my Shopify store. The app syncs effortlessly, allowing me to manage products, prices, and vendors without any manual input. This integration has saved me countless hours and reduced the risk of errors. The support team behind this app is also fantastic. They are always quick to respond to any queries I have and provide detailed solutions to any issues that arise. Their dedication to customer satisfaction is evident, and it’s clear they value their users. Overall, I am extremely satisfied with this vendor management app. It has streamlined my operations, improved efficiency, and given me more control over my inventory and suppliers. I highly recommend it to any Shopify store owner looking to enhance their vendor management process.

Cheeky Vintage

Apr 13, 2024  on Shopify

Fantastic app! A very customizable app which we know will save us a lot of manual tracking. Super-responsive customer service.

Kreiit

Apr 06, 2024  on Shopify

The App is what you are looking for and more, and over all of that, you get AMAZING VERY LOVELY SUPPORT, I was working alongside Martin for the whole time and he was just top-notch, providing quick replies and help as well as step-by-step videos to get you going. I'm speechless about how great it gets!

Baldschi

Apr 03, 2024  on Shopify

7 Stars! One of, if not the best provider app in the entire App Store. Martin and Levienne gave me a friendly welcome and I was able to clarify all open questions and ambiguities immediately. I particularly like the fact that new functions are introduced every month and new updates are released regularly. I would like to thank the entire team!

Nala Marketplace

Feb 22, 2024  on Shopify

Wow! I am so impressed with this platform, i have been searching for years to find a user friendly Vendor App like this. The customer service support is also amazing. So helpful and always willing to fix my issues and come to a solution. Thanks so much!

Founders Market

Jan 03, 2024  on Shopify

Really happy with this app. Customer service is really great. Any issue we have had has been resolved very quickly...often within minutes. It does what it is supposed to do and more. They are continually adding features that make ours and our vendors lives easier.

Mealprep.nl

Nov 14, 2023  on Shopify

I couldn't be more thrilled with my experience using Puppet Vendors, the fantastic multi-vendor app on Shopify! First and foremost, their customer service is nothing short of exceptional, earning a solid 5-star rating from me. Whenever I've had questions or needed assistance, their team has been incredibly responsive and helpful.

The Muscadine Vine

Oct 13, 2023  on Shopify

DO IT!!! Service is nothing but 5 stars, Martin helped me with a problem and even took the time to explain with a video how to help with my issue. It was so very refreshing to deal with an actual person and not an automated system!! Thank you Martin!!!!

Mymrch

Oct 03, 2023  on Shopify

Perfect application for calculating commissions for each seller. The strong point is certainly the customer service which within a few hours, if not a few minutes, always manages to help us and find a solution to everything! Highly recommend!

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