The most helpful customer support. Very timely. Martin especially has done a wonderful job. His team is constantly developing new features. The product itself is a masterpiece in the making. Don't be afraid to ask questions and really get to know the software. It is very powerful

Puppet Vendor has been a great transition for our store! Not only is it easy to setup but their customer service team is so helpful when you have questions. Understanding PayPal and Stripe's platforms are the most complicated part of the process but Puppet Vendor's platform makes it easy to integrate and payout our brand partners. We love that the brands can also have real time visibility into orders and inventory that consign with us.

I've been using this app for just a few hours, and in a few hours, I've made more progress on configuration vs. 10+ hours it took me to get no where with Webkul MVM. This app has a clean, intuitive, UI/UX that "just makes sense". They don't overload you with configuration options out of the box, which sort of forces you to take smaller steps towards getting you where you want from a functionality standpoint. Then once you get past basic config, you can determine if you want to bring in new features via add ons. Beyond the above, the support has been phenomenal. This app is going places for sure.

initially we have some issues with the App. so i contact the support and they help us every way to fix the issues. overall support is excellent and i will recommend to go with email. overall good experience.

We've encountered several bugs and errors since using this app. Here's a breakdown of the issues: 1. Order Syncing Issues: The latest orders frequently fail to sync automatically. While a temporary fix involving the date picker sometimes works, it's unreliable. We've reported this issue to the support team more than 10 times, requesting a permanent solution. Unfortunately, the problem persists even until today (25th August 2024), leading us to post this review. There have also been instances where older orders disappear from the dashboard, raising significant concerns about the system's integrity for tracking orders and payouts. Vendors cannot trust a system where orders are not appearing or can 'disappear" unexpectedly. 2. System Crashes: During the first few weeks, the system intermittently crashed, particularly the "Fulfillment details pop-up." The pop-up window would freeze and timeout. In some cases, the entire system became unstable, also leading to timeouts. While these issues seem to be resolved now, they raise concerns about stability. 3. Empty Packing Lists: On occasion, the packing list function produced empty PDFs due to a problem with the PDF generator. Thankfully, this problem has been addressed. 4. Disappearing Orders: Cancelling a fulfillment previously caused the entire order to vanish from the dashboard. Thankfully, this bug has also been fixed. 5. Broken Payout Details Link: Clicking "view details" on a payout initially led to a broken link that returned no information. Again, this issue has been resolved. 6. 502 Bad Gateway Error: On May 16th, the vendor page displayed a "502 Bad Gateway" error. This was reported and subsequently fixed. Overall, the app's initial "bugginess" raises concerns about its readiness for live production. These basic errors should have been addressed prior to launch. Additionally, the repeated occurrences of missing orders have caused significant reputational damage to our business.

Joel and Martin from Puppet Vendors are very wonderful to work with. I have been working with them for over three years now and they never fail to provide excellent customer service and fair resolutions. They strive to make their customers happy and are good people with a good knowledge of a multi vendor platform. Having looked for many years, finding an inventory management system that provides access to multiple vendors, across various platforms is difficult. Puppet Vendors is a great tool to do this. Over time, they have worked hard to fix any bugs that have emerged and continue to work on further developing the app for new features. I recommend to anyone to use Puppet Vendors.

Such a fabulous app for vendors managment its so helpful, and martin has helped way beyond to customise and explain how the system works and helped every stage upto the live day. Absolutely good team.

The issue has been resolved. My experience with Puppet Vendor's multi-vendor marketplace service has been mixed. Initially, the platform was invaluable as we expanded our business and onboarded more vendors. It streamlined our operations, and their customer service was responsive and helpful. However, over the past three weeks, we have faced serious issues. The system has been running very slow, preventing our vendors from accessing the portal and severely hampering our ability to fulfill customer orders promptly. Despite ongoing communication with Puppet Vendor's support team, the problem remains unresolved. Consequently, we are now exploring alternative vendors. While Puppet Vendor has its strengths, any new potential customers should exercise caution, especially if scalability and reliability are critical to their business.

A great solution for my shop shop. The app is easy to use, great instructions and the team is very supportive with quick responses.

Martin is the best. Always able to answer my questions and the platform works great to pay out my vendors.

Puppet Vendors is an exceptional app! The team is incredibly attentive and their support is super responsive. They frequently roll out new features based on user feedback, which is fantastic. The UX/UI is top-notch, making it a breeze to navigate and use. Highly recommend it!

Our business works with artisans and small business owners who sell their products via consignment through our store. Currently, we only operate a physical retail store (webshop is down the line) and I was thrilled when I came across Puppet Vendors as it seemed to be a perfect solution to our "how do we manage consignment vendors with Shopify" problem. This app, while still new and working out a few minor glitches, is amazing. It works exactly how we need, our vendors are happy to be able to access their sales reports online, and I don't know how we ever functioned without it. Support (if you need it) is responsive and actually helpful. I repeat, ACTUALLY HELPFUL! This app was designed with an understanding of consignment needs and it shows. We are able to attribute custom sales to vendors on the back end, make payout adjustments, easily set up commission fee structures and do so many other things that save us so much staff time. FYI -we currently are only using the base product and that alone has made such a huge difference. We plan to add Payouts and Products soon once we have 100% vendor adoption in the vendor portal. If you can make the monthly investment, this app is well worth it.

My experience with Puppet Vendor's multi-vendor marketplace service has been mixed. Initially, the platform was invaluable as we expanded our business and onboarded more vendors. It streamlined our operations, and their customer service was responsive and helpful. However, over the past three weeks, we have faced serious issues. The system has been running very slow, preventing our vendors from accessing the portal and severely hampering our ability to fulfill customer orders promptly. Despite ongoing communication with Puppet Vendor's support team, the problem remains unresolved. Consequently, we are now exploring alternative vendors. While Puppet Vendor has its strengths, any new potential customers should exercise caution, especially if scalability and reliability are critical to their business.

The app is incredibly user-friendly, making it easy to manage all my vendors in one place. The interface is intuitive, and I was able to set everything up quickly without any hassle. Another great aspect is the seamless integration with my Shopify store. The app syncs effortlessly, allowing me to manage products, prices, and vendors without any manual input. This integration has saved me countless hours and reduced the risk of errors. The support team behind this app is also fantastic. They are always quick to respond to any queries I have and provide detailed solutions to any issues that arise. Their dedication to customer satisfaction is evident, and it’s clear they value their users. Overall, I am extremely satisfied with this vendor management app. It has streamlined my operations, improved efficiency, and given me more control over my inventory and suppliers. I highly recommend it to any Shopify store owner looking to enhance their vendor management process.

Fantastic app! A very customizable app which we know will save us a lot of manual tracking. Super-responsive customer service.

The App is what you are looking for and more, and over all of that, you get AMAZING VERY LOVELY SUPPORT, I was working alongside Martin for the whole time and he was just top-notch, providing quick replies and help as well as step-by-step videos to get you going. I'm speechless about how great it gets!

7 Stars! One of, if not the best provider app in the entire App Store. Martin and Levienne gave me a friendly welcome and I was able to clarify all open questions and ambiguities immediately. I particularly like the fact that new functions are introduced every month and new updates are released regularly. I would like to thank the entire team!

Wow! I am so impressed with this platform, i have been searching for years to find a user friendly Vendor App like this. The customer service support is also amazing. So helpful and always willing to fix my issues and come to a solution. Thanks so much!

Really happy with this app. Customer service is really great. Any issue we have had has been resolved very quickly...often within minutes. It does what it is supposed to do and more. They are continually adding features that make ours and our vendors lives easier.

I couldn't be more thrilled with my experience using Puppet Vendors, the fantastic multi-vendor app on Shopify! First and foremost, their customer service is nothing short of exceptional, earning a solid 5-star rating from me. Whenever I've had questions or needed assistance, their team has been incredibly responsive and helpful.