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Customer reviews: Multi Vendor ‑ Puppet Vendors

Reviews (135)

Overall rating
4.9

What Merchants Think

Overall, merchants have a positive impression of "Puppet Vendors ‑ Multi Vendor." Many appreciate its user-friendly interface, impressive features, and customization options, along with exceptional customer support, particularly from Martin and the team. The app is seen as a helpful tool for managing multi-vendor operations efficiently, despite some concerns regarding its UI/UX and system stability.

Key Strengths

  • User-friendly and intuitive interface.
  • Highly customizable to meet specific business needs.
  • Responsive and effective customer support.
  • Seamless integration with Shopify.
  • Efficient vendor management and commission calculation.

Common Concerns

  • Occasional system bugs and stability issues.
  • Need for improved UI/UX, especially for third-party integrations.
  • Challenges with order syncing and disappearing orders.
  • Performance issues under certain conditions, affecting reliability.

Final Thoughts

"Puppet Vendors ‑ Multi Vendor" is a robust platform for managing multi-vendor operations on Shopify. Its strength lies in its customizable features and excellent support, making it ideal for businesses willing to invest time into setup and configuration. However, potential users should be aware of ongoing development and possible stability concerns, especially for high-volume or complex operations.

I Love a Hangar

Mar 19, 2025  on Shopify

Disappointing Experience – Usability Issues While the app has potential, it suffers from fundamental usability issues that make it impractical for us to use for most of our vendors. Key Issues: 1. Commission Assignment Visibility o The app allows assigning commissions by percentage or dollar amount per product, but once assigned, product names are truncated to only the first word. o Example: If selling pet products, items like "Dog Bowl," "Dog Leash," and "Dog Collar" all display only as "Dog," making it impossible to distinguish between them. o The only alternative is using SKUs, but this becomes impractical when dealing with hundreds of variant SKUs. 2. Product Search Flaw (Partially Fixed) o Initially, the search feature displayed every product containing the search term, including inactive products, with no way to filter them out. o If the desired product wasn’t in the first set of results, there was no way to select it. o This issue was eventually addressed but was surprising, given the app has been available for years. Overall Experience: We reported the commission assignment issue early in our trial period, yet a month later, it remains unresolved. Additionally, the last update was on March 4th, meaning no progress has been made since our trial ended. This lack of responsiveness is disappointing, and unless improvements are made, I cannot recommend the app.

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