I had previously used Bold Upsells and was genuinely impressed by the functionality and value it brought to my store. The app itself is well-designed, intuitive, and effective at increasing average order value through strategic upselling. However, at the time, their billing structure wasn’t quite the right fit for my business model, which ultimately led me to uninstall the app. To my surprise and appreciation, a few weeks later, the team at Bold reached out to inform me that they had revised their pricing model. The new structure was far more reasonable and much better aligned with what I was looking for. Their willingness to adapt and listen to customer feedback really stood out to me—it showed they genuinely care about building lasting relationships with their users. From the moment I decided to give Bold Upsells another try, the support I received was top-notch. Jay, Daniel, and Eric were all incredibly helpful, responsive, and professional throughout the entire reinstallation and setup process. They made sure every detail was addressed, answered all my questions with patience, and went the extra mile to ensure everything was functioning optimally. It's rare to come across a support team that is this dedicated, knowledgeable, and easy to work with. Their commitment to customer satisfaction really made the experience seamless and enjoyable. Thanks to their help, I was able to get everything up and running again without a hitch. A big thank you to the entire team at Bold Upsells. Your effort, professionalism, and care haven’t gone unnoticed. Keep up the fantastic work—it's a pleasure doing business with a company that truly values its customers.

Installed the app, but it never really worked on my website. Spoke with support, but they were unable to help directly, told me they would escalate. I am paying, but the app doesn't work on the website.

My dear, chatting with you today is correct. The problem is almost a month long. It will be solved for you in the first chat. I like you very much Bhumi I hope you can get help from you if you have any problems in the future because you are too professional

Super easy to use and a great app, my store has performed so much better since I started using the different featurs offered through this!

They are charging me just for having it installed, I don't use it and they charge $24 . It's unfair.

I recently had a disappointing experience with Bold Upsell, and I feel it’s important to share. Their pricing model charges you based on views instead of conversions. I was billed $59.99 per month, even though the app didn’t contribute a single upsell or any income to my store. What’s worse? The charges happen automatically without any control or authorization on your end! Despite having a busy store with initial sales, the app offered no tangible upsell results. I’ve uninstalled the app, disputed the charges with Shopify, and will also escalate the matter with my bank. Bold Upsell has proven to be a complete waste of money and time. If you’re considering this app, think twice and ensure you fully understand their billing practices before installing it. Stay informed and protect your business!

SE me ha realizado un cargo de 46 euros cuando la tengo ya desinstalada y no la he usado practicamente

Thank you, Bold Upsell! The App has been a supportive addition to our store. The assistance that we have received from Laurel from your team has been clear and helpful.

The new AI feature looks like an interesting tool that could significantly reduce the workload and streamline the upsell process. I’m looking forward to seeing how it will perform and develop over time.

impossible to figure out how to downgrade from the most expensive option and no blinkin help to do it.