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Customer reviews: Textly: Product Custom Fields

Develop by Shopify

Reviews (55)

Overall rating
4.8

What Merchants Think

The "Textly: Product Custom Fields" app has received overwhelmingly positive feedback from merchants who commend its ease of use and the robust support provided by the team. Merchants appreciate its ability to facilitate product customization that enhances their store's functionality and user experience.

Key Strengths

  • Ease of installation and use
  • Highly responsive and effective customer support, often mentioning support representative Ed
  • Capability to add custom fields for product personalization
  • Quick implementation of requested features
  • Comprehensive customization options
  • User-friendly interface with extensive functionality
  • Free of cost for all users

Common Concerns

  • Occasional technical issues and lapses in communication during troubleshooting
  • Some features not meeting specific needs, requiring further customization requests

Final Thoughts

Overall, "Textly: Product Custom Fields" is highly recommended by its users for those looking to add customizable fields to their product offerings. The app's strong support and ease of customization make it a vital tool for many merchants, despite occasional hiccups in communication during technical difficulties.

Print Perfect Design Co.

Nov 26, 2025  on Shopify

We have been looking for an app that will do everything that this one does! So far it has exceeded our expectations and have been able to cancel 3 other apps that we have to update each time we add a product that needed a custom order item. If in doubt please try them! Oh and customer service was super fast and easily fixed my issue!

Kids-Naehcamps.ch

Nov 23, 2025  on Shopify

Very fast respond on support-request! fast resloved. Thanks

Giri Designs

Nov 18, 2025  on Shopify

Easy to configure. Customer service helped fix my issue within minutes. Happy with it and the price. Thank you

sfjeweler305

Nov 14, 2025  on Shopify

I have had it downloaded for a couple of months now and I have only had very minimal issues (made by me) and when I do, the support team has helped me step by step figure out what I did wrong. As of now I can say I am very satisfied.

Helle World

Nov 11, 2025  on Shopify

Extremely quick response, and the solution worked right away! Very pleased overall, certainly value for money (and time!).

schreib-weisen

Oct 24, 2025  on Shopify

funktioniert ganz wundervoll!

The Cracker Company

Oct 10, 2025  on Shopify

Helpful support team with quick response time.

Mia Kolye

Sep 09, 2025  on Shopify

ilgililer hızlı çözüm

The Christmas Pyjamas

Aug 07, 2025  on Shopify

Great app and really easy to use. I use this on two of my sites for personalised products. Customer support is also perfect and very quick to assist with minor setup issues. Thank you

thefringe.store

Mar 21, 2025  on Shopify

Great app - does exactly what it says, and easy to set up. Great customer support too. Recommended.

Floral+ Boutique

Mar 13, 2025  on Shopify

Ed is very helpful and provides the accurate instructions I need to achieve what I want to do. Thank you!

TEAMChallenge GmbH

Mar 11, 2025  on Shopify

Great and quick support from Ed

COUP

Mar 11, 2025  on Shopify

Reached out to the dev team to update a feature on the cart and they were very prompt and helpful. Resolved quickly. Deleting a paid add-on on the cart will now remove the personalized field details from the product (it used to leave it on the product, which led to confusion during fulfillment). Great service. This is a very useful app for us.

LAKDI | Buy Furniture Online | Interior Design Company

Jan 21, 2025  on Shopify

very supporting app, easy to install and very good support.

My Store

Jan 11, 2025  on Shopify

Great app, and helpful customer service.

Real Pet Store

Jan 01, 2025  on Shopify

great app, very easy to use - plus the technical help is super quick

Safety-Label.co.uk

Nov 17, 2024  on Shopify

Ed was very helpful during the set up phase of using this app. This app is easy to install and works as it should. Thanks ! 5*

GFL Express

Nov 13, 2024  on Shopify

Customer support is very responsive and knowledgeable

Noelou

Nov 07, 2024  on Shopify

Awesome and easy to use app, just what I needed for my store. Small problem with the text on the front-end, contacted Customer Support and within minutes problem solved! Thx

Paraya Zeanne

Oct 13, 2024  on Shopify

I had a chat with the support and requested some additional features. A few days later these features were added in the admin section

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