Taranker.Com Logo
Textly: Product Custom Fields logo

Customer reviews: Textly: Product Custom Fields

Develop by Shopify

Reviews (55)

Overall rating
4.8

What Merchants Think

The "Textly: Product Custom Fields" app has received overwhelmingly positive feedback from merchants who commend its ease of use and the robust support provided by the team. Merchants appreciate its ability to facilitate product customization that enhances their store's functionality and user experience.

Key Strengths

  • Ease of installation and use
  • Highly responsive and effective customer support, often mentioning support representative Ed
  • Capability to add custom fields for product personalization
  • Quick implementation of requested features
  • Comprehensive customization options
  • User-friendly interface with extensive functionality
  • Free of cost for all users

Common Concerns

  • Occasional technical issues and lapses in communication during troubleshooting
  • Some features not meeting specific needs, requiring further customization requests

Final Thoughts

Overall, "Textly: Product Custom Fields" is highly recommended by its users for those looking to add customizable fields to their product offerings. The app's strong support and ease of customization make it a vital tool for many merchants, despite occasional hiccups in communication during technical difficulties.

Print Perfect Design Co.

Nov 26, 2025  on Shopify

We have been looking for an app that will do everything that this one does! So far it has exceeded our expectations and have been able to cancel 3 other apps that we have to update each time we add a product that needed a custom order item. If in doubt please try them! Oh and customer service was super fast and easily fixed my issue!

Giri Designs

Nov 18, 2025  on Shopify

Easy to configure. Customer service helped fix my issue within minutes. Happy with it and the price. Thank you

sfjeweler305

Nov 14, 2025  on Shopify

I have had it downloaded for a couple of months now and I have only had very minimal issues (made by me) and when I do, the support team has helped me step by step figure out what I did wrong. As of now I can say I am very satisfied.

Helle World

Nov 11, 2025  on Shopify

Extremely quick response, and the solution worked right away! Very pleased overall, certainly value for money (and time!).

FutDraft

Nov 11, 2025  on Shopify

I asked for help and they told me they were going to solve it.. 3 months have pased and i dont know a thing from them

The Christmas Pyjamas

Aug 07, 2025  on Shopify

Great app and really easy to use. I use this on two of my sites for personalised products. Customer support is also perfect and very quick to assist with minor setup issues. Thank you

Floral+ Boutique

Mar 13, 2025  on Shopify

Ed is very helpful and provides the accurate instructions I need to achieve what I want to do. Thank you!

COUP

Mar 11, 2025  on Shopify

Reached out to the dev team to update a feature on the cart and they were very prompt and helpful. Resolved quickly. Deleting a paid add-on on the cart will now remove the personalized field details from the product (it used to leave it on the product, which led to confusion during fulfillment). Great service. This is a very useful app for us.

Safety-Label.co.uk

Nov 17, 2024  on Shopify

Ed was very helpful during the set up phase of using this app. This app is easy to install and works as it should. Thanks ! 5*

Noelou

Nov 07, 2024  on Shopify

Awesome and easy to use app, just what I needed for my store. Small problem with the text on the front-end, contacted Customer Support and within minutes problem solved! Thx

Paraya Zeanne

Oct 13, 2024  on Shopify

I had a chat with the support and requested some additional features. A few days later these features were added in the admin section

Helle B2C Europe

Oct 08, 2024  on Shopify

We are very pleased with the app, which covers our needs for personalization. Also have to mention the great service provided by the support team - they solved our tweak requests within hours, and also followed up to check if everything was working properly.

Skischule Gerlos Total

Oct 08, 2024  on Shopify

Die APP ist sehr gut und einfach einzusetzen (man kann jetzt auch eigene Felder für jede Sprache einsetzen). Der Support ist super und sehr bemüht zu helfen!

NWBAmerch.com

Oct 07, 2024  on Shopify

Incredible customer service - I did not understand and they sent me a screenshot to help my graphic mind. They answered all of my questions!

Blombruket

Oct 06, 2024  on Shopify

Easy to use and helpful support! Update: I had a chat with the support and requested some additional features. A few days later these features were added in the admin section, ready to use! Thank you!!

Mark Made Designs

Sep 29, 2024  on Shopify

This app is fantastic. The help function is the best I've used. You chat with an actual person who is so good at explaining how to get what you want from the app. There is so much more to this app than I realised when I bought it.

Hoops Shop

Sep 22, 2024  on Shopify

app stopped working , no response from developers , we can't take any orders until it is fixed Very disapointed My review stands, their idea of a short amount of time was 3 days of no communication and no fix. Now offering free use to change my review, I belive the review is relevant they need to have better communicaion, and should have fixed the issue faster if it was an easy fix. We ahve switched apps and will not go back to this one.

Immunotec Germany

Sep 02, 2024  on Shopify

Code Mate helped us create custom fields easily within our landing page to capture important information custom to our brand, making it easy to work with and export data!

Home Farm Produce Co

Aug 25, 2024  on Shopify

This is a super helpful extension – works really nicely and the team are very helpful with any support needed!

Holly Bright Art

Aug 18, 2024  on Shopify

Really great application for adding custom fields / customisations to your checkout process. Support was really helpful (even on weekends) and I would highly reccomend to anyone who needs this functionality.

Scroll to Top