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Customer reviews: Webkul Product Auction

Reviews (161)

Overall rating
4.6

What Merchants Think

The "Webkul Product Auction" app receives high praise from merchants for its robust features and exceptional customer support. Many users highlight the app's transformative impact on their stores and commend its user-friendly interface. While the app is generally well-received, there are concerns about its reliability and the availability of technical support during off-hours.

Key Strengths

  • Outstanding customer support and responsiveness.
  • Customizable features that meet specific business needs.
  • User-friendly interface and easy setup process.
  • Effective in running auctions smoothly when functioning correctly.

Common Concerns

  • App reliability issues, with reports of frequent crashes during critical auction times.
  • Lack of 24/7 technical support, particularly affecting users in different time zones.
  • Occasional failure in sending out crucial bidder notifications and emails.
  • Multilingual support is not yet available, though planned for future updates.

Final Thoughts

Overall, the "Webkul Product Auction" app is seen as a powerful tool for managing auctions, largely due to its comprehensive features and excellent customer support. However, potential users should be aware of possible outages and time zone differences affecting support availability. Despite these challenges, many users recommend the app for its capabilities and the proactive support team behind it.

WildCorals

Feb 28, 2024  on Shopify

I've been using this app and I'm thoroughly impressed with its performance and user-friendly interface. Wonderful app. The support is very good.. A big thanks to your support and app

Wander

Feb 12, 2024  on Shopify

I have been working almost daily with the Webkul team for almost 6 months. Their responsiveness is impressive, and have fixed any issues quickly. We downloaded several other auction apps to decide which one to go with, and felt Webkul was the clear winner.

The Whisky Society Pty Ltd

Jan 30, 2024  on Shopify

A big thank you for your App and support. Was able to get my concerns/queires resolved straight away. thanks again .

Artha

Jan 25, 2024  on Shopify

The support is very good, you can book a call for questions and they will help you immediately. Same for the supportchat, they don’t let you wait. They know how to fix your problems and will make sure they made the correct changes.

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