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Customer reviews: Webkul Product Auction

Reviews (161)

Overall rating
4.6

What Merchants Think

The "Webkul Product Auction" app receives high praise from merchants for its robust features and exceptional customer support. Many users highlight the app's transformative impact on their stores and commend its user-friendly interface. While the app is generally well-received, there are concerns about its reliability and the availability of technical support during off-hours.

Key Strengths

  • Outstanding customer support and responsiveness.
  • Customizable features that meet specific business needs.
  • User-friendly interface and easy setup process.
  • Effective in running auctions smoothly when functioning correctly.

Common Concerns

  • App reliability issues, with reports of frequent crashes during critical auction times.
  • Lack of 24/7 technical support, particularly affecting users in different time zones.
  • Occasional failure in sending out crucial bidder notifications and emails.
  • Multilingual support is not yet available, though planned for future updates.

Final Thoughts

Overall, the "Webkul Product Auction" app is seen as a powerful tool for managing auctions, largely due to its comprehensive features and excellent customer support. However, potential users should be aware of possible outages and time zone differences affecting support availability. Despite these challenges, many users recommend the app for its capabilities and the proactive support team behind it.

Whiskys Auction

Jul 01, 2025  on Shopify

Excellent Auction App – Exactly What We Needed! Webkul’s Auction App has been a game-changer for our Shopify store. The setup was straightforward, and the features are incredibly powerful. We’ve been able to run smooth and professional-looking auctions that have significantly boosted engagement and sales. The interface is user-friendly, and the customization options allow us to align the auction experience with our brand. The support team has been responsive and helpful every time we've had a question — top-notch service! If you’re looking to add a robust auction feature to your Shopify store, this app is a no-brainer. Highly recommend it to anyone wanting to take their store to the next level!

Spice Lux powered by Spice Cell

Jun 26, 2025  on Shopify

I recently had an outstanding experience with Webkul's Auction App for Shopify, and especially with their superb customer support from Abhishek Chaudhry! The app itself is powerful, user-friendly, and exactly what I needed to add auction functionality to my store. But what truly sets Webkul apart is the exceptional customer service—Abhishek was incredibly helpful, responsive, and patient throughout the entire setup process, ensuring everything worked seamlessly. Highly recommend Webkul's Auction App, and huge thanks to Abhishek for going above and beyond! Keep up the great work!

Brave group US Store

Jun 18, 2025  on Shopify

fast and appropriate response!

My Store

May 21, 2025  on Shopify

I'm really impressed with Webkul Product Auction. The app is flexible and lets me fully customize my auctions the way I need them. Even though it's not in Spanish by default, the support team guided me step by step to personalize everything for my customers. Their help was outstanding — they were patient, fast, and solved all my questions. I highly recommend this app if you want to run professional auctions on Shopify.

Servette FC Shop

May 08, 2025  on Shopify

Functional application for online shop auctions. Very responsive and efficient support. We recommend it!

Kitchen Switchen

Apr 25, 2025  on Shopify

Best auction app on shopify, loaded with all essentials features. Economical, good support, feature rich and supported with multivendor app.

Autobid

Apr 23, 2025  on Shopify

Great support. Which is needed for a customised app like this. Had no issue setting up the app to get my store up & running in a month!

Outletspecialist BV

Apr 10, 2025  on Shopify

Perfect app if you would like to implement auction functions in your store.

The Funky Fish

Apr 08, 2025  on Shopify

Very helpful with the onboarding process. Made it easy and less time consuming. The team is efficient and we didnt have to follow up for the service.

Parfait Parlour

Mar 28, 2025  on Shopify

Thank you very much for the amazing customer service! Setup was incredibly simple. The amount of options provided are excellent and provide a great way to make sure the app is catered to my needs. I really like that the widget is customisable enough so it fits with the aesthetic of my store as well. Thank you again!

Asprey London Auction

Feb 20, 2025  on Shopify

Really excellent support with the on-boarding process. Resolved our issue effectively and quickly.

Davis & Shirtliff

Jan 06, 2025  on Shopify

Customer support is great, they help you with onboarding and any issues or customization that you want.

NHSRA Store

Dec 03, 2024  on Shopify

Amazing, quick and very responsive.

XXX Marketplace

Nov 26, 2024  on Shopify

So far, the app has been able to do everything I wanted it to, and the support team is extremely helpful and quick to answer my questions. I highly recommend this app.

BidNCatch

Nov 26, 2024  on Shopify

Outstanding Support and Amazing App! We have been using the Webkul app, and it has been a game-changer for our store. The features are incredibly useful, and the customization options are exactly what we needed. What truly sets Webkul apart is their spectacular customer support. Whenever we had a question or needed help with something, their team was quick to respond and went above and beyond to ensure everything was perfect. Highly recommend Webkul to anyone looking for reliable apps backed by an exceptional support team. Thank you for your hard work and dedication!

VOOTIC

Nov 26, 2024  on Shopify

Great support and feed back! I hope my auction site can kickstart as soon as possible!

私のストア

Nov 25, 2024  on Shopify

In chat, they are polite and provide solutions quickly. It's always helpful.

Auction for Action

Nov 10, 2024  on Shopify

El equipo de ayuda de Webkul Product Action es eficiente y resolutivo. Por ahora el uso de la app que hemos estado haciendo cumple con lo que necesitábamos.

BBF · Art

Nov 03, 2024  on Shopify

Great support from Webkul, so I would recommend this App. Multilingual is still not available, but it's in their roadmap.

The Crystalary

Sep 16, 2024  on Shopify

Great technical support, walks you through the front end integration in order to get the app working and setup!

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