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Customer reviews: Webkul Product Auction

Reviews (256)

Overall rating
4.5

What Merchants Think

The "Webkul Product Auction" app receives high praise from merchants for its robust features and exceptional customer support. Many users highlight the app's transformative impact on their stores and commend its user-friendly interface. While the app is generally well-received, there are concerns about its reliability and the availability of technical support during off-hours.

Key Strengths

  • Outstanding customer support and responsiveness.
  • Customizable features that meet specific business needs.
  • User-friendly interface and easy setup process.
  • Effective in running auctions smoothly when functioning correctly.

Common Concerns

  • App reliability issues, with reports of frequent crashes during critical auction times.
  • Lack of 24/7 technical support, particularly affecting users in different time zones.
  • Occasional failure in sending out crucial bidder notifications and emails.
  • Multilingual support is not yet available, though planned for future updates.

Final Thoughts

Overall, the "Webkul Product Auction" app is seen as a powerful tool for managing auctions, largely due to its comprehensive features and excellent customer support. However, potential users should be aware of possible outages and time zone differences affecting support availability. Despite these challenges, many users recommend the app for its capabilities and the proactive support team behind it.

SoCal Playing Cards LLC

Sep 27, 2024  on Shopify

I've been using this app for just about four years and have run over 1,800 auctions. When it works, it does work really, really well. Auctions are relatively easy to set up, I typically add three daily and will have as many as nine running at any given time. But when, something goes wrong, it's a real challenge especially when I have items that are generating a lot of interest and bidding. This app is one of the better options at the moment, but just be prepared that outages will occur. Here's a brief list of what you can expect from time to time. 1. Most commonly, the app will simply just stop working. This seems to happen about once a month or so. Bidders will not be able to make bids nor will I be able to access the admin. This seems to happen at the worst time, when auctions are nearly ending and when most of the bidding action happens. This occurs enough where I added to my product descriptions that "in the even of confirmed app failure, auctions can be cancelled/voided at any time, even after completion of auction". That being said, I don't recommend auto-approving the winner since the the app can fail and then declare a winner anyways. This equals lost revenue and unhappy customers. 2. E-mails to bidders may fail. I've received a few instances where bidders were not notified via e-mail that they were outbid. It simply was not sent as all sent messages are in my sent items. 3. Bidding may or may not auto update from the bidders view. I recommend adding "PLEASE REFRESH OFTEN" in the product description as a reminder. Again, I do like the app. But I just am prepared for the occasions where this app will just randomly stop or become unresponsive. These outages create the most headaches for me. When it works like it should, it's very good.

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