Issues not resolved but when we create a ticket they create more issues on the frontend in live website

Amazing customer service - available, understanding, and great at problem solving. Product works great.

The Shopify App listing says I should be paying $24.95 a month. The payment page on the app says i should be paying $24.95 a month. I've noticed that however the app is charging me $40/month on my Shopify bill. I contacted support and they say it's normal and I should be paying $40, they refuse to honour their pricing. This company is ripping off their customers. Do not install, do not use, stay away.

PreOrder Manager is a fantastic app, which covered all our needs for the pre-launch of several important products. The app worked perfectly and the customer service with Amai was excellent. When I had a technical query, their support couldn't have been better – their response time was super fast and they are clear about everything, and took care of the issue immediately. Highly recommend the product, and the team are brilliant.

App is super glitchy, doesn't work, and the support is very slow and poor. They tried to fix the issue but it only delayed us when we should have just tried a different app from the start.

Very easy to set up. I had some problems with my Theme and the functions, but I simply just contacted the staff through the chat. They fixed all the problems without hesitation.

Sehr sehr guter Support. War super hilfreich und schnell bei der Sache. Problem konnte direkt gelöst werden.

Soo many issue, need to talk with the developer all the time. Every time they fix on problem they create a new problem. I have been waiting 2 weeks on help with setting up "Coming soon" and notification sign-up with new orders. I am still a user but strongly considering finding a new app.

Our pre-order button stopped working and after reaching out to Amai's support team it was fixed within the day. I greatly appreciate the turnaround time as we don't plan out pre-orders and it is usually something we need live within a few days.

I've been using Amai PreOrder Manager + Notify in my shop for three years, and I love it! Having a reliable way to take and manage pre-orders has saved me countless hours of administrative work, a provides a simple, seamless experience for my customers. The few times I've had an issue with a feature, the customer service and product development team have responded quickly and resolved the issue within a day. I could not be happier with this product and service - they've earned a loyal customer!