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Customer reviews: Amai PreOrder Manager + Notify

Develop by Amai

Reviews (1,062)

Overall rating
4.5

What Merchants Think

The "Amai PreOrder Manager + Notify" app receives a mix of feedback from merchants. Many users appreciate the app's features and the prompt, effective customer support, which often resolves issues quickly. However, some merchants report persistent technical issues affecting their store's operations and customer experience.

Key Strengths

  • Responsive and helpful customer support
  • Effective management of pre-orders, saving administrative time
  • Custom settings and robust functionality for managing pre-orders
  • Ease of installation and use
  • Continuous feature improvements and updates

Common Concerns

  • Repeated technical issues affecting app reliability
  • Inconsistent functionality of pre-order tags and notifications
  • Delays in resolving complex setup issues
  • Occasional miscommunication of pre-order status to customers, leading to refunds

Final Thoughts

Overall, the "Amai PreOrder Manager + Notify" app is well-regarded for its functionality and customer support, which, for many, makes it an indispensable tool for managing pre-orders. Despite its benefits, some users experience persistent technical challenges that affect their experience. Merchants considering this app should weigh these considerations and be prepared for potential troubleshooting.

WOD World of Discs

Nov 13, 2024  on Shopify

Sehr sehr guter Support. War super hilfreich und schnell bei der Sache. Problem konnte direkt gelöst werden.

M-KAE - Copenhagen

Sep 13, 2024  on Shopify

Soo many issue, need to talk with the developer all the time. Every time they fix on problem they create a new problem. I have been waiting 2 weeks on help with setting up "Coming soon" and notification sign-up with new orders. I am still a user but strongly considering finding a new app.

glerups Canada

Sep 12, 2024  on Shopify

Our pre-order button stopped working and after reaching out to Amai's support team it was fixed within the day. I greatly appreciate the turnaround time as we don't plan out pre-orders and it is usually something we need live within a few days.

Century Guild

Sep 05, 2024  on Shopify

I've been using Amai PreOrder Manager + Notify in my shop for three years, and I love it! Having a reliable way to take and manage pre-orders has saved me countless hours of administrative work, a provides a simple, seamless experience for my customers. The few times I've had an issue with a feature, the customer service and product development team have responded quickly and resolved the issue within a day. I could not be happier with this product and service - they've earned a loyal customer!

CRYSTALS.COM

Aug 07, 2024  on Shopify

Having lots of issues! We have items on preorder and it won't state that, doesn't add the tag or tell customer Now we are left having to send a lot of refunds and having unhappy customers... still waiting for an update from them UPDATE : preorder still having so many issues after they "fixed it" half the time it works, and then it doesn't every unreliable app.

Venderby's Australia

Jul 14, 2024  on Shopify

More items were sold out than what I had originally configured in the settings. Essentially, the system continued to allow sales of out-of-stock items indefinitely, despite my specific allocation of quantities for each product intended for pre-orders. Consequently, I'm dealing with numerous upset customers who are unable to receive the products they ordered.

iGlowe Fashion Eye Wear

Jul 14, 2024  on Shopify

I'm having trouble with the pre-order button. Every time I selected it says stop selling item. I'll refresh it and for 3 second it works and goes back to stop selling item. Please fix this problem.

CRYSTALS.COM

Jun 19, 2024  on Shopify

Having lots of issues! We have items on preorder and it won't state that, doesn't add the tag or tell customer Now we are left having to send a lot of refunds and having unhappy customers... still waiting for an update from them

One Of One Hundred

May 30, 2024  on Shopify

Would definitely recommend this app, it was perfect for what we wanted to do with our pre-ordered products. They also have great customer service, worked out an issue we had with billing the same day.

Norwegian Wool

Apr 18, 2024  on Shopify

We've been very happy with PreOrder Manager for quite some time but I'm writing the review to thank Rash and the team for going above and beyond to help find a solution to something that wasn't working properly on the site. A+ customer service and great to be in touch with a real person instead of an auto-bot!!!! Very satisfied customer. Thank you!

Inovelli

Apr 09, 2024  on Shopify

Such an amazing app. Has so many settings that just work. I'm surprised Shopify doesn't have anything built in for Pre-Orders, but this app has helped our customers understand the item they ordered was a pre-order. Their customer service is top-notch too. They've fixed any problems quickly.

Lounge Wagon

Apr 01, 2024  on Shopify

Great, Aoo. It's just what we were looking for with customer verification of pre-order status. Hopefully, it will reduce the amount of email. On-boarding support was great!

X-DREAM SNOWBOARDING

Mar 14, 2024  on Shopify

This app works magically to incorporate with our preorder items that are scheduled for 2024 Autumn Season. We wanted something that we can broadcast or advertise but without needing to worry about manually fulfill or letting the customer know that this item is for pre-order only. So lucky we found Amai, the support group is even more responsive and professional. Fixed our display issues in no time! Definitely great app and would recommend to any friend I know! www.x-dream.com.au

Mia Moltrasio

Mar 05, 2024  on Shopify

I've been using Amai Preorder Manager for 4 years now and the app is improving year after year rolling out new features. You can set customs settings at sku level, pre-order info are display at the cart, checkout and in the order confermation email. The support is great. Quick at replying and fixing any issue. It's worthy the fee! No doubt.

FITScrubs® Inc

Dec 13, 2023  on Shopify

App works great. Does many functions that keeps customers informed in the metafields that cannot be done with any other app. Customer support is very responsive as well. We tried them a year ago and had some issues but they seem to have resolved them and the app works great now.

Khan Scope Centre

Dec 07, 2023  on Shopify

This App is worth every penny. It's really easy to use and does its job perfectly. The support team are amazing and extremely fast, responsive and helpful. Thank you Amai for the great App and service!

Barbara's Needlepoint

Nov 15, 2023  on Shopify

Amai always answers any questions we have so promptly. They make sure that the issue is resolved and we are comfortable with how to navigate the problem is it pops up again. Thank you!

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