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Customer reviews: Amai PreOrder Manager + Notify

Develop by Amai

Reviews (1,062)

Overall rating
4.5

What Merchants Think

The "Amai PreOrder Manager + Notify" app receives a mix of feedback from merchants. Many users appreciate the app's features and the prompt, effective customer support, which often resolves issues quickly. However, some merchants report persistent technical issues affecting their store's operations and customer experience.

Key Strengths

  • Responsive and helpful customer support
  • Effective management of pre-orders, saving administrative time
  • Custom settings and robust functionality for managing pre-orders
  • Ease of installation and use
  • Continuous feature improvements and updates

Common Concerns

  • Repeated technical issues affecting app reliability
  • Inconsistent functionality of pre-order tags and notifications
  • Delays in resolving complex setup issues
  • Occasional miscommunication of pre-order status to customers, leading to refunds

Final Thoughts

Overall, the "Amai PreOrder Manager + Notify" app is well-regarded for its functionality and customer support, which, for many, makes it an indispensable tool for managing pre-orders. Despite its benefits, some users experience persistent technical challenges that affect their experience. Merchants considering this app should weigh these considerations and be prepared for potential troubleshooting.

M-KAE - Copenhagen

Sep 13, 2024  on Shopify

Soo many issue, need to talk with the developer all the time. Every time they fix on problem they create a new problem. I have been waiting 2 weeks on help with setting up "Coming soon" and notification sign-up with new orders. I am still a user but strongly considering finding a new app.

CRYSTALS.COM

Aug 07, 2024  on Shopify

Having lots of issues! We have items on preorder and it won't state that, doesn't add the tag or tell customer Now we are left having to send a lot of refunds and having unhappy customers... still waiting for an update from them UPDATE : preorder still having so many issues after they "fixed it" half the time it works, and then it doesn't every unreliable app.

Venderby's Australia

Jul 14, 2024  on Shopify

More items were sold out than what I had originally configured in the settings. Essentially, the system continued to allow sales of out-of-stock items indefinitely, despite my specific allocation of quantities for each product intended for pre-orders. Consequently, I'm dealing with numerous upset customers who are unable to receive the products they ordered.

THE GIRL WEARING

Apr 24, 2024  on Shopify

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