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Customer reviews: POWR Form Builder Contact Form

Develop by POWR.io

Reviews (1,485)

Overall rating
4.7

What Merchants Think

Overall, merchants appreciate the "POWR Form Builder Contact Form" for its reliability, user-friendly interface, and robust customer support. The app's ease of use and integration capabilities make it a preferred choice among users, despite some concerns about pricing and occasional technical issues.

Key Strengths

  • Intuitive and easy-to-use interface
  • Smooth integration with platforms like Google Sheets, Zapier, and Shopify
  • Comprehensive customization options for forms
  • Prompt and effective customer support, often praised for its responsiveness and helpfulness

Common Concerns

  • Complaints about features requiring additional payments or upgrades
  • Occasional technical issues or bugs that impact usability
  • Slow loading times for embedding forms on websites
  • Advertising displayed on forms when using the free plan

Final Thoughts

"POWR Form Builder Contact Form" is highly regarded for its functionality and excellent customer service, making it a useful tool for businesses in need of a reliable form builder. While there are some concerns regarding pricing structure and technical glitches, the app’s strengths generally outweigh its drawbacks, positioning it as a solid choice in the market.

Head Choice

Nov 13, 2024  on Shopify

Luiz Campos was our support agent and he was super fast and efficient. We have been using this app for years and always have had the best experience.

Jubin

Nov 13, 2024  on Shopify

The support team was able to resolve my problem very quickly. His response was prompt and very professional.

Otoley Store

Nov 11, 2024  on Shopify

Irina was amazing and helped me get my form working on my page, when I got stuck. I am looking forward to adding more forms to my page. Thanks

My Web Concepts

Oct 31, 2024  on Shopify

I installed this app after testing the Free version, then upgraded and paid for the full year of the Starter plan. I set up the Autoresponder and found that this developer includes their own Unsubscribe link in the footer and you cannot change it unless you upgrade (again!) to the Pro version, even tho their documentation says you can remove the footer with their info with ANY upgrade. But when you click the link to change it in the settings, a pop-up says you must upgrade to Pro! This is misleading customers and forcing them to upgrade to Pro in order to comply with Anti-spam laws! Their support is useless and I asked for a refund less than 24 hrs after having deleted the app. I hope these guys fix this asap, stop misleading customers to force them into the Pro upgrade (which is valid for one option of "Selected Autoresponders" but I used "All Responders" and per their documentation my upgrade should allow me to change within this option). I emailed these guys several times and they told me to clear my cache and try changing the setting again. I have been a webdesigner for 30 years, I know about caches but regardless it didn't work anywayt. I would not use this app. Autoresponder is a required feature for most store owners and this app is taking advantage of Anti-spam requirements. I reported it to Shopify also. I expect a full refund of the annual fee I paid from this developer immediately. I deleted the app and used it less than 24 hrs. I won't use any other apps from these guys or recommend it to my clients either.

FosterWeld

Oct 31, 2024  on Shopify

POWR Form builder has been a game changer for our business. This app helps us generate leads to collect custom job information. It is super easy to use and publish on our website. There are also so many good options for customizing the contact form. Thanks guys!

Tinsel & Timber

Oct 28, 2024  on Shopify

Richarde Mervil was so helpful! He worked with me to customize my form and build out my site for free. Such an awesome onboarding experience!

VMAT

Oct 05, 2024  on Shopify

We used the app for a few days and so far - we are very pleased with it. The setup is easy and by using these unique, custom-made forms, we were able to provide a more professional and functional interface for our customers. Highly recommended.

ColorTexturePhotoTours

Sep 26, 2024  on Shopify

I've been using the POWR Form Builder app for several years and it adds great functionality and nice designs to my site. When I've had a question or technical issue, the support team has been responsive and super helpful. Highly recommend POWR!

Carried Away Gifts

Sep 02, 2024  on Shopify

Platform is easy to use and very versatile. We had an issue with the email notification, but the support team resolved it very quickly.

HONTRY

Aug 29, 2024  on Shopify

While this app may not be the absolute best in its category, it certainly holds its own. I tested 8 similar apps, and for me, this one stands out as the best choice. *Arlyne, the customer service agent, was excellent and provided all the assistance I needed.

Made Here

Aug 22, 2024  on Shopify

Great experience with their customer support team, ran into some issues with the form placement on my website, however they took care of the situation and showed me how to do it for future reference. Thanks a bunch!

PicassoTiles

Aug 15, 2024  on Shopify

Mithsou was very helpful and answering my question in a quick manner. POWRs customer service is great.

Alaskans Own

Aug 15, 2024  on Shopify

We found it useful initially, but then was no longer working with our platform/site. Customer service with POWR staff however was exceptional and very responsive.

Dallas Maynard Jewelry

Aug 07, 2024  on Shopify

Easy integration with shopify, and I'm able to customize our form as much as I want. Support was super helpful, Irina got back to me quickly and solved my problem within 24 hours. Definitely makes me more confident using the app knowing support will be there when needed, especially for someone as un-tech savvy as me.

Rolling With It

Jul 31, 2024  on Shopify

App works great! I am very pleased with the support I received. The response was quick, and the matter was resolved efficiently.

The Gaeilge Gúrú

Jul 28, 2024  on Shopify

A special thanks to Richcarde who was so helpful when helping me set up my Pro account with POWR. He was very patient and provided lots of support to ensure it was a seamless task for me. Much appreciated Richcarde!

TALLU & Co.

Jul 18, 2024  on Shopify

WOW, incredible customer support. They have an in app chat that you can connect to someone in real life immediately.

COSLINE Cosmetics

Jun 26, 2024  on Shopify

Richcarde did solve my problem when Responses stopped being delivered to our Emailadresse. He did understand the problem straight away and fixed it within 1 day. He replied very quickly. Support is very good, but loading time of the embed contact forms in our sites is a bit too slow for us. We still keep the App, because it has the features "Autoresponder" and "Sent notification to Email", but I think he loading time is a downside.

StarZen Healing & Boutique

Jun 16, 2024  on Shopify

Great service and even better customer care. They made it so easy for me being tech challenged and turned major frustration into a breath of fresh air. Get this app today!

Saluting America's Band Directors project

Jun 12, 2024  on Shopify

Richcarde did solve my problem about not seeing my forms when I logged into Power. But I could access my forms from Shopify. The form builder app does let us create useful forms for our application. It provides a Mailchimp and Google Sheets interface too.

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