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Customer reviews: POWR Form Builder Contact Form

Develop by POWR.io

Reviews (1,467)

Overall rating
4.7

What Merchants Think

Overall, merchants appreciate the "POWR Form Builder Contact Form" for its reliability, user-friendly interface, and robust customer support. The app's ease of use and integration capabilities make it a preferred choice among users, despite some concerns about pricing and occasional technical issues.

Key Strengths

  • Intuitive and easy-to-use interface
  • Smooth integration with platforms like Google Sheets, Zapier, and Shopify
  • Comprehensive customization options for forms
  • Prompt and effective customer support, often praised for its responsiveness and helpfulness

Common Concerns

  • Complaints about features requiring additional payments or upgrades
  • Occasional technical issues or bugs that impact usability
  • Slow loading times for embedding forms on websites
  • Advertising displayed on forms when using the free plan

Final Thoughts

"POWR Form Builder Contact Form" is highly regarded for its functionality and excellent customer service, making it a useful tool for businesses in need of a reliable form builder. While there are some concerns regarding pricing structure and technical glitches, the app’s strengths generally outweigh its drawbacks, positioning it as a solid choice in the market.

East Coast Pagers

Feb 10, 2025  on Shopify

I have been using this app for many years and have not found anything close to it that works as well and has the integrations with outside apps like Google Sheets, Zapier, etc. Had an issue and Luiz was quick to help and solve my issue.

BenchWork Jewelry

Feb 07, 2025  on Shopify

Luis Campos was a huge help to me. I would have been here all night trying to figure out what I was doing wrong. Everything is working beautifully with my contact app thanks to him.

Backyard Resin

Feb 06, 2025  on Shopify

It's a solid app with a really intuitive UI. I had a slight problem setting it up for the first time, but I got an email back from Richcarde M, and they had me up and running within the hour.

Raider West Farms

Feb 05, 2025  on Shopify

Now that it is working correctly, and I receive the client submissions it meets my needs for my business.

Bajio, Inc

Jan 22, 2025  on Shopify

POWR has been such a great app to work with. Creating forms is extremely easy and any time I need help I'm able to use the Live Chat function. The team is very responsive and have been able to help with all of my questions/issues. Highly recommend!

NRS

Jan 19, 2025  on Shopify

Luis was very helpful and quickly got my form installed when I was having trouble. We use POWR Forms for a number of different applications on our site and they are reliable and user-friendly.

Handcart Days

Jan 18, 2025  on Shopify

I am new to this website development environment. I have been a software engineer for 20+ years, now retired, and have been asked to take over supporting this website. I had a problem getting a parade entry application form to display for this year’s parade. It had worked last year but not this year. Arlyne was great in helping me identify the cause of the problem, which turned out to be an expired date issue. After resetting the expiration date and having Arlyne take a look at the settings, the application form is once again displaying properly. Many thanks to Arlyne Catungal for the great, fast, efficient, and knowledgeable help. Dennis Gaerte Handcart Days (handcart days.org)

Meiji America

Jan 07, 2025  on Shopify

Comprehensive app with lots of options and flexibility. Most importantly, their customer service is great and active during our timezone. Thank you Mithsou!

Digital Dividends Mama

Jan 01, 2025  on Shopify

Great customer service. I needed help installing a form, which I have done before but couldn't get it this time. Reached out in the chat and Luiz Campo quickly solved the problem for me. Friendly and helpful.

EzyShade

Dec 11, 2024  on Shopify

5/5! The app really does the job, and their support ensures everything runs smoothly. Well done! Highly recommend this app.

AIDA Whirlpools

Dec 11, 2024  on Shopify

I’ve been using POWR Form Builder, and I have to say it works wonderfully! The installation process was seamless and incredibly easy. The user interface is intuitive, making it simple to build forms quickly and efficiently, even for someone without a lot of technical expertise. On top of that, the POWR Team is fantastic! Whenever I’ve had a question or needed deeper insights, they’ve been incredibly responsive and helpful. Their support has been top-notch, which really adds to the overall experience. Highly recommend it to anyone looking for a reliable and easy-to-use form builder!

The Magen Project

Dec 01, 2024  on Shopify

incredible, easy to use, fully customisable app. such a nice team they have here as well. 100% recommend anyone who needs a form builder for their store.

Elecraft

Nov 24, 2024  on Shopify

Easy to use app. Excellent Support...responds quickly, helpful, and friendly. I rarely have to use support, but when I do, they are on it.

Seconde Vintage

Nov 19, 2024  on Shopify

Whole app is a joke. Installed this app for a simple form which was perfectly working at the time. Then without any communication, half of my form is now under paid version and doesn't work for my clients (upload photos etcs) At this point the basic shopify form does the same job.

Head Choice

Nov 13, 2024  on Shopify

Luiz Campos was our support agent and he was super fast and efficient. We have been using this app for years and always have had the best experience.

Jubin

Nov 13, 2024  on Shopify

The support team was able to resolve my problem very quickly. His response was prompt and very professional.

Otoley Store

Nov 11, 2024  on Shopify

Irina was amazing and helped me get my form working on my page, when I got stuck. I am looking forward to adding more forms to my page. Thanks

My Web Concepts

Oct 31, 2024  on Shopify

I installed this app after testing the Free version, then upgraded and paid for the full year of the Starter plan. I set up the Autoresponder and found that this developer includes their own Unsubscribe link in the footer and you cannot change it unless you upgrade (again!) to the Pro version, even tho their documentation says you can remove the footer with their info with ANY upgrade. But when you click the link to change it in the settings, a pop-up says you must upgrade to Pro! This is misleading customers and forcing them to upgrade to Pro in order to comply with Anti-spam laws! Their support is useless and I asked for a refund less than 24 hrs after having deleted the app. I hope these guys fix this asap, stop misleading customers to force them into the Pro upgrade (which is valid for one option of "Selected Autoresponders" but I used "All Responders" and per their documentation my upgrade should allow me to change within this option). I emailed these guys several times and they told me to clear my cache and try changing the setting again. I have been a webdesigner for 30 years, I know about caches but regardless it didn't work anywayt. I would not use this app. Autoresponder is a required feature for most store owners and this app is taking advantage of Anti-spam requirements. I reported it to Shopify also. I expect a full refund of the annual fee I paid from this developer immediately. I deleted the app and used it less than 24 hrs. I won't use any other apps from these guys or recommend it to my clients either.

FosterWeld

Oct 31, 2024  on Shopify

POWR Form builder has been a game changer for our business. This app helps us generate leads to collect custom job information. It is super easy to use and publish on our website. There are also so many good options for customizing the contact form. Thanks guys!

Tinsel & Timber

Oct 28, 2024  on Shopify

Richarde Mervil was so helpful! He worked with me to customize my form and build out my site for free. Such an awesome onboarding experience!

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