Reviews: Plantboy ‑ Live Plant Dropship

Customer reviews: Plantboy ‑ Live Plant Dropship

Reviews (14)

Overall rating

2.3

5

4
4
3

1
2

2
1

5

What Merchants Think

The "Plantboy ‑ Live Plant Dropship" app has received mixed reviews from merchants. While some praise its user-friendly nature and excellent plant quality, many express frustration over technical issues and a lack of responsive customer service. The app shows potential with its positive features but is hampered by critical shortcomings as shared by the merchants.

Key Strengths

Excellent plant quality – Merchants appreciate the healthy and beautiful plants.
User-friendly interface that easily integrates with Shopify.
Quick shipping process, including automatic cold-weather packaging.
Responsive support from the app team during initial setup and installation for some users.

Common Concerns

Frequent disconnections and syncing issues with store inventory.
Lack of prompt customer service, leading to unresolved issues.
Complaints about the app not installing or connecting correctly to stores.
Regular discrepancies in pricing and unexpected charges.

Final Thoughts

While "Plantboy ‑ Live Plant Dropship" has garnered enthusiasm for its plant quality and easy Shopify integration, these strengths are overshadowed by significant technical and customer service issues. Addressing these concerns would greatly enhance the app's reliability and appeal to a broader merchant base looking to streamline their online plant retail operations.

Velvet Leaf Plant Co.

Oct 25, 2023 on Shopify

Pretty disappointing. First time user, there was a customer who canceled an order that had already been sent for fulfillment but not paid. Another customer needed the address updated. none of these changes synced to plant boy and it wants you to pay for all three orders, even if you only need the one right then. Customer service is non existent and highly unacceptable. They will respond to you in 4 days, which is bad considering we tell people 5-7 business days. There should be a deidictaed team to customer service, and if there is, it should be doubled. I ended up just uninstalling and reinstalling and that cleared the wrong orders out. thankfully I will not be using Plantboy or I would have to go set up each product all over again. Overall, the poorly built system didn't make me look great in front of my new customers because plant boy is unavailable for assistance. I have to say I’m shocked. I would find another supplier, they're really expensive anyway. I’ve always wanted a plant shop, so I’m starting the process on it all and figured this would be a good step. It was a little disheartening to receive no response over several days both times I’ve contacted them. Customers don’t give us that much time.