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Customer reviews: Pinterest

Develop by PINTEREST inc

Reviews (5,965)

Overall rating
4.6

What Merchants Think

Pinterest serves as a valuable platform for many users, particularly those seeking to boost visibility and engagement through visual content. Merchants praise its ease of integration with Shopify and the unique opportunities it provides for showcasing products. While it is hailed for its innovative interface and supportive community, some users highlight persistent challenges with account approvals, syncing issues, and customer service that detract from the overall experience.

Key Strengths

  • Easy integration with Shopify.
  • Intuitive interface and navigation.
  • Effective visual marketing tools.
  • Generous advertising credits.
  • Strong community support and engagement.

Common Concerns

  • Issues with account and merchant approval processes.
  • Frequent syncing problems, particularly with Shopify.
  • Lack of responsive and helpful customer support.
  • Complaints about app glitches and crashes.
  • Restrictive policies that some find challenging and opaque.

Final Thoughts

Pinterest is seen by many as a powerful tool for increasing visibility and sales via its vibrant and extensive platform. However, technical issues and customer support deficiencies are prevalent concerns that could affect user satisfaction. Overall, while Pinterest offers substantial benefits, merchants may need to navigate its challenges to fully capitalize on its potential.

Frosted House

Aug 16, 2024  on Shopify

I don't recommend this app. Despite having detailed and clear policies, it won't let me set up my shop.

Silvenora

Aug 06, 2024  on Shopify

I just downloaded this app and haven’t taken any action or provided my business details or payment information yet. I left it to work on my store and returned to it after a few days. Now, they’ve deactivated my account without me doing anything. I emailed them to ask why, and they said they need to confirm my card payment. What card payment are they referring to? They’re also asking for my passport information. What is going on?

HomeWetBar

Jul 28, 2024  on Shopify

Slows down site load on product and category pages. Blocks loading. Poorly coded. Removed and my site performance went back up

Alegria

Jul 25, 2024  on Shopify

impossible à installer

American Merch

Jul 17, 2024  on Shopify

I wish I could rate with 0 stars. Pinterest just doesn't want to help Merchants. I got rejected and I made an appeal asking for clarification and suggestion on how can I change my ads/products and they DID NOT help at all. Very hard platform with zero communication. I bet they don't even know what are the EXACT policies to approve something. KEEP AWAY. there are better solutions for marketing like TikTok google and meta ads

Shires

Jul 17, 2024  on Shopify

Many accredited businesses are being rejected by Pinterest due to illogical reasoning and a lack of better judgment. I would not recommend or trust this app to anyone due to their explicit policies and graphic material.

The Sheep Shack Shop

Jun 19, 2024  on Shopify

Starts off promising but ultimately a total waste of time. Kept claiming I had issues with my store - URL not working (it is) Then lacking policies/categories - literally on my homepage. Either have automatic processes or incompetant staff. 3 chances to appeal even though you are appealing against things which aren't wrong in the first place. Hopeless.

Stereotech

Jun 13, 2024  on Shopify

Shop Lipstick Lifters

Jun 08, 2024  on Shopify

Misleading to say it can be used for organic reach and then force credit card details to use the app. I'm not opposed to paying for marketing, but at least let me test the functionality from an organic perspective first.

MAISONS Design Bútor

May 31, 2024  on Shopify

It does not work. Customer support does not reply how to solve the problem. I dont recommend.

My 3D Hoodie

May 19, 2024  on Shopify

I am writing this review to express my dissatisfaction with the Pinterest Merchant Services. As a business owner who has successfully used other platforms like Google Merchant, TikTok Shop, Snapchat, and Bing, I am extremely frustrated with the difficulties I have encountered in getting my merchant catalog active on Pinterest for retargeting purposes. Despite diligently following the guidelines and making the necessary adjustments to meet the quality standards, my account was still not approved. The lack of detailed feedback and the opaque process made it even more challenging to address the issues effectively. In contrast, the approval processes on Google Merchant, TikTok Shop, Snapchat, and Bing were much more straightforward and transparent, allowing me to quickly set up and start retargeting my products. Pinterest's stringent and unclear policies have created unnecessary hurdles, delaying my ability to reach potential customers and grow my business through their platform. It’s disappointing that such a popular social media site makes it so difficult for businesses to use their merchant services effectively. I hope Pinterest takes this feedback seriously and works towards making their approval process more user-friendly and transparent. Until then, I will continue to rely on the more efficient services of Google Merchant, TikTok Shop, Snapchat, and Bing for my business needs.

AlyzKids

Apr 15, 2024  on Shopify

mal

My Sweet Homely

Apr 14, 2024  on Shopify

Völlig daneben, wir erhalten von Pinterest immer wieder die gleichen Anforderungen zur Freigabe des Kontos, obwohl unser Shop genau und sogar mehr den Pinterest-Anforderungen entspricht....man redet hier nicht mit Menschen sondern mit einer schlechten KI - Liebe Unternehmer Finger weg, von dieser Plattform-

Oliver & Company Montessori Toys

Apr 07, 2024  on Shopify

Thought I'd try again after a year, but NO! Horrible platform for selling, even after over a year they tell you that you dont meet requirements even though you do. Don't waste your time with this app trust me. It slows down your store speed drastically and shows nothing but bad from Google PageSpeed Insights. WORTHLESS!!!! Do not install in your store!!!!!!!!!!! Pinterest is a JOKE!!!!!! If I could give zero stars I would.

shop.bastedo.com

Mar 21, 2024  on Shopify

as soon as I connected my store my pinterist account was deactivated!

Kentucky Country Home, LLC

Mar 20, 2024  on Shopify

The app no longer works at all. I just opens to an error message. This has been going on for over a month with zero response from support. Very disappointing.

MoYou London

Mar 08, 2024  on Shopify

This app isn't amazing. Instead of doing the basic which is synching the products and store, It only connects it if you open ads. So it is based on 100% paid and does nothing to connect the rest.

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