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Customer reviews: Pinterest

Develop by PINTEREST inc

The Shopify Pinterest app helps merchants seamlessly integrate Pinterest marketing into their stores, driving traffic and sales. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right tool for your business.

Reviews (1,680)

Overall rating
4.3

What Merchants Think

Pinterest serves as a valuable platform for many users, particularly those seeking to boost visibility and engagement through visual content. Merchants praise its ease of integration with Shopify and the unique opportunities it provides for showcasing products. While it is hailed for its innovative interface and supportive community, some users highlight persistent challenges with account approvals, syncing issues, and customer service that detract from the overall experience.

Key Strengths

  • Easy integration with Shopify.
  • Intuitive interface and navigation.
  • Effective visual marketing tools.
  • Generous advertising credits.
  • Strong community support and engagement.

Common Concerns

  • Issues with account and merchant approval processes.
  • Frequent syncing problems, particularly with Shopify.
  • Lack of responsive and helpful customer support.
  • Complaints about app glitches and crashes.
  • Restrictive policies that some find challenging and opaque.

Final Thoughts

Pinterest is seen by many as a powerful tool for increasing visibility and sales via its vibrant and extensive platform. However, technical issues and customer support deficiencies are prevalent concerns that could affect user satisfaction. Overall, while Pinterest offers substantial benefits, merchants may need to navigate its challenges to fully capitalize on its potential.

mija LIVING

Dec 10, 2024  on Shopify

Schlecht. Funktioniert mit Shopify nicht. Fehlermeldung ganz schön nervig, fast schon minütlich. Anfrage bei Support werden mit Standard-Antwort abgespeist anstatt zu helfen. (mehrmalige bitte gleiche Antwort)

KIMLUD

Dec 06, 2024  on Shopify

AWFUL EXPRERIENCE. NO SUPPORT AT ALL BUT ONLY PINBOT AFTER A WRONG ASSESSMENT. REACTIVATION MY ACCOUNT @kimludcom MY ACCOUNT HAS MORE THAN 93000 FOLLOWERS AND WAS WRONGLY TARGETED BY SO CALLED COMPETITORS IN THE SWAMP. Account Profile: https://www.pinterest.com/kimludcom/_created USERNAME: @kimludcom https://kimlud.myshopify.com

Momento Mia

Dec 05, 2024  on Shopify

Not accepting new stores as shopify domain must be 9 months old? I think this is a clear competition bias favouring established shops. Unhappy to hear about this condition of use.

am-hairwear.com

Nov 30, 2024  on Shopify

Worse experience ever!! I was promised help setting up a campaign (very difficult!!!). The help was not given properly. I spend by accident alsmost 500 Euro with 0 ROI as there was a technical issue. Pinterest did not connect right to the shop. And Pinterest and Shopify point to each other.... Everything is fully automated and their customer service is the worse in the world (not possible to speak to somebody, no number, no chat option....nothing only AI. After the sales agent sold me into a campaign this he also vanised.

Liebgedacht

Nov 15, 2024  on Shopify

Hi, I don't understand why you guys created a Shopify app does not work properly or can be configured properly. I have a few errors in the catalog and instead you just don't include these products, the Pinterest Merchant Status is suddenly set to “not verified”. This error as an example: Warning 155 Your additional_image_link values exceed the limit for additional images, so this item will be published without some of your images Limit entries in the additional_image_link column to 10 or fewer ----------------------------------------------------------- How the hell am I supposed to change anything here? I can't access any options anywhere via your weird app and influence this. This is really terrible.

BizCreativ

Oct 25, 2024  on Shopify

Also für alle die gerade einen neuen shop eröfnet haben ist das angebot nichts zum pinnen ja aber der shop der angeboten wird da muss die seite älter als 9 monate sein !! was amn erst viel später in erfahrung bring wenn mann sich schon abgeärgert hat wegen den ganzen fehlern !!! und nun zu meiner erfahrung :::: das schlechteste was ich jeh erlebt habe hier wird alles mögliche angeboten was man nutzen kann aber dann doch nicht nutzen kann !! das soll mal einer verstehen :) 1 fehler : domain nicht erreichbar ?? domain war erreichbar ( beschwerde eingelegt wie angeboten , fehler beseitigt!! dann auf einmal weitere 2 fehler domain jünger als 9 monate und noch irgendwelche richtlinine die keiner versteht !! dann bietet es nicht an wenn ihr nicht in der lage seit startups zu kompensieren !!! das grenzt schon an bertrug denn als aller erstes soll man sein werbe konto einrichten damit man auf jeden fall werbung schalten kann !!! Naja ich schalte wohl keine werbung bei euch !!!

Crystal Shoe Designs

Oct 19, 2024  on Shopify

Dreadful and wont connect to business account

Maia Express

Sep 14, 2024  on Shopify

Não recomento. O URL da minha loja está errado no pinterest, e não encontro jeito de consertar. Desisto do pinterest. Cancelo todo e qualquer propósito de anunciar no pinterest

JoJoZep I AM Design's

Sep 13, 2024  on Shopify

Guessing these tags with no search box or link to the regular site. I can't find a single tag related to Australian Indigenous Culture. Its disgusting. any wonder they are giving me welcome credit to waste on this. I dont want to ruin my business by placing ads in the wrong sections. I'm left not knowing what to do. And I cant access mock-ups withought using a html and pintrest wont let me use this format. I'm dissapointed

Tiana Bay

Sep 04, 2024  on Shopify

Simply horrible experience. This app is constantly crashing, my pinterst tag is healthy but i get messages that it's not healthy but not sure where the discrepancy is. I have worked with many different platforms and never encountered such rubbish with other platforms as I have with Pinterest. I reached out to support but have heard horror stories about their support team. I'm about to reach out to a developer to help but this is frustrating.

LOREC Ranch Home Furnishings

Aug 25, 2024  on Shopify

After installing and complying to their terms several times, they deactivate the original account.

Frosted House

Aug 16, 2024  on Shopify

I don't recommend this app. Despite having detailed and clear policies, it won't let me set up my shop.

Silvenora

Aug 06, 2024  on Shopify

I just downloaded this app and haven’t taken any action or provided my business details or payment information yet. I left it to work on my store and returned to it after a few days. Now, they’ve deactivated my account without me doing anything. I emailed them to ask why, and they said they need to confirm my card payment. What card payment are they referring to? They’re also asking for my passport information. What is going on?

HomeWetBar

Jul 28, 2024  on Shopify

Slows down site load on product and category pages. Blocks loading. Poorly coded. Removed and my site performance went back up

Alegria

Jul 25, 2024  on Shopify

impossible à installer

American Merch

Jul 17, 2024  on Shopify

I wish I could rate with 0 stars. Pinterest just doesn't want to help Merchants. I got rejected and I made an appeal asking for clarification and suggestion on how can I change my ads/products and they DID NOT help at all. Very hard platform with zero communication. I bet they don't even know what are the EXACT policies to approve something. KEEP AWAY. there are better solutions for marketing like TikTok google and meta ads

Shires

Jul 17, 2024  on Shopify

Many accredited businesses are being rejected by Pinterest due to illogical reasoning and a lack of better judgment. I would not recommend or trust this app to anyone due to their explicit policies and graphic material.

The Sheep Shack Shop

Jun 19, 2024  on Shopify

Starts off promising but ultimately a total waste of time. Kept claiming I had issues with my store - URL not working (it is) Then lacking policies/categories - literally on my homepage. Either have automatic processes or incompetant staff. 3 chances to appeal even though you are appealing against things which aren't wrong in the first place. Hopeless.

Stereotech

Jun 13, 2024  on Shopify

Shop Lipstick Lifters

Jun 08, 2024  on Shopify

Misleading to say it can be used for organic reach and then force credit card details to use the app. I'm not opposed to paying for marketing, but at least let me test the functionality from an organic perspective first.

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