We've been using the app for 2 months now. It has turned out to be a great solution for managing our stores returns and refunds. Easy onboarding process made it very easy to setup the app. While the default settings worked seamlessly for us, we noticed that the dashboard offers comprehensive options for stores seeking more tailored processes. One standout feature is the email login functionality, which conveniently retrieves all return eligible orders for customers who may have misplaced their order numbers, ensuring a seamless return experience, and has saved our customer service from handling those cases. The app's straightforward return authorization process and flexibility in adjusting refund amounts have proven invaluable to us, particularly when deductions are necessary. Overall, our experience with the app has been great, and we highly recommend it to other merchants seeking efficient return management solutions.