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Customer reviews: Digital Downloads Pendora

Develop by Shopify

Pendora is a Shopify app designed to simplify digital product sales, offering secure downloads and automated delivery. This review covers its key features, pricing, and real user feedback to help merchants decide if it fits their needs.

Reviews (171)

Overall rating
5

What Merchants Think

Merchants generally have positive feedback for "Digital Download Pendora". The app is praised for its ease of use and excellent customer support. Users appreciate the efficient setup process and the app's effectiveness in delivering digital products.

Key Strengths

  • Easy and straightforward setup process
  • Exceptional customer service and support team
  • Responsive support available at odd hours
  • Customization options, including email features
  • Free to use, which is beneficial for startups
  • Effective in adding and managing digital products

Common Concerns

  • Lack of an email editor
  • Storage limit of 500MB may be restricting for larger files
  • Initial issues with specific digital product formats like PDFs

Final Thoughts

Overall, "Digital Download Pendora" is well-received for its user-friendly interface and outstanding support team. While there are some limitations related to storage and email customization, the app efficiently addresses the needs of merchants dealing with digital products. It is a strong choice for those seeking a free and reliable solution.

Lessen Depression

Jun 14, 2025  on Shopify

Very good app. Works well and have never received any complaints from customers about not receiving their digital files upon purchase. Staff is helpful and very fast and responsive with their support. Highly recommend this app!

Debora Tentiș

Jun 13, 2025  on Shopify

Najmus was very helpful and quickly checked and verified my shop, and a testing order. Brilliant service! Thank you so much, especially on a Friday afternoon. You're a star!

Active Essentials

Jun 13, 2025  on Shopify

Fantasic App, makes the process so much easier. Customer service was quick and very helpful. Chat assistance is top tier. Najmus resolved my issue quickly and he was patient with me. It was definitely user error on my part.

Qi beauty International

Jun 11, 2025  on Shopify

So far this is a great app! so easy to use and very customisable! Gourav was extremely helpful :)

Flowers For Jane

Jun 11, 2025  on Shopify

Really easy to install and quick set up. Live chat was really responsive and Shruti was very helpful.

myguy

Jun 11, 2025  on Shopify

Great support. Perfect for selling digital products!

Cruise Keeps

Jun 09, 2025  on Shopify

Great so far and helpful customer service. Thank you, Gourav.

Jay Jay Creates

Jun 04, 2025  on Shopify

I haven't been using it very long, but it has been so easy to use. The set-up is straight forward and simple. It took me less than a 5 minutes to link up all of my digital products and even less to run a test email. Even the communication and assistance has been quick and easy. Less than a minute to finalize everything.

My Store

Jun 02, 2025  on Shopify

Efficient, and fast! Great job Najmus!

Y.V.PRINTS

May 29, 2025  on Shopify

Very friendly customer service and very quick to respond. The guy who helped me was Najmus.

Inspiracles

May 28, 2025  on Shopify

Great app, works so far, easy to setup

Vegetable Growers Supply

May 27, 2025  on Shopify

Simple. Excellent. Easy-to-use with great follow-up from support (specifically the indomitable Shruti) to make sure everything was working swimmingly!

Thread & Thicket

May 27, 2025  on Shopify

Customer support is stellar! I don’t know why they don’t have more reviews. I almost passed up the app because of it. This is a small company and they have a few things that could be improved, BUT, this app works, it’s free (as of writing this review), and I had instant access to a support chat to resolve my issue. (I just needed to do something differently.) I love that I can customize colors and whatnot. Gourav was very kind and patient and addressed every bit of feedback I had, as well as all my questions. I’m looking forward to updates on the future.

Navoa

May 26, 2025  on Shopify

Very helpful customer support solved my issues very quickly.

Printables By Brenda

May 26, 2025  on Shopify

The app setup was smooth and intuitive, making digital product management on our Shopify store much easier. I especially appreciated the fast and helpful support I received — Najmus was incredibly responsive and made sure all my questions were resolved quickly. Great service and a solid app! Highly recommend to anyone selling digital products!

Chantal Hart Cosmetics + Skincare

May 25, 2025  on Shopify

Amazing service! App easy to use!

عبيدة الصباغ

May 25, 2025  on Shopify

Thank you Najmus you were very helpful and fast.

nutrion

May 25, 2025  on Shopify

Sehr freundlicher Support. Hat alles super einfach geklappt. Ideal, wenn man E-Books verkauft.

Mika Rhenzy Designs

May 24, 2025  on Shopify

It seems good digital file app. The setup is easy and fast. Mr Najmus is a good help with my inquiry. Looking forward to have a great sale on my digital files.

LunaLanes

May 23, 2025  on Shopify

I had an excellent experience using this app for digital product delivery. The process was smooth, fast, and very user-friendly. What impressed me most was the efficiency and reliability — my digital product was delivered instantly without any hassle. A special thank you to Gourav, who went above and beyond to assist me.

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