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Customer reviews: Digital Downloads PDF Pendora

Develop by Shopify

Pendora is a Shopify app designed to simplify digital product sales, offering secure downloads and automated delivery. This review covers its key features, pricing, and real user feedback to help merchants decide if it fits their needs.

Reviews (520)

Overall rating
5

What Merchants Think

Merchants generally have positive feedback for "Digital Download Pendora". The app is praised for its ease of use and excellent customer support. Users appreciate the efficient setup process and the app's effectiveness in delivering digital products.

Key Strengths

  • Easy and straightforward setup process
  • Exceptional customer service and support team
  • Responsive support available at odd hours
  • Customization options, including email features
  • Free to use, which is beneficial for startups
  • Effective in adding and managing digital products

Common Concerns

  • Lack of an email editor
  • Storage limit of 500MB may be restricting for larger files
  • Initial issues with specific digital product formats like PDFs

Final Thoughts

Overall, "Digital Download Pendora" is well-received for its user-friendly interface and outstanding support team. While there are some limitations related to storage and email customization, the app efficiently addresses the needs of merchants dealing with digital products. It is a strong choice for those seeking a free and reliable solution.

The Curious Thinkers

Jan 19, 2026  on Shopify

The app is good. There were a few glitches at times but the team is supportive and prompt. Najmus particularly helped me a lot throughout my journey. Highly recommended

Mirrorly™

Jan 17, 2026  on Shopify

Very happy with the app and especially with the customer support team. Prompt and thorough reply. The customer representative that I communicated with, Gourav, was super friendly and helpful. He went above and beyond and made sure all the concerns were addressed, and I am happy. Thank you! :) The only downside is that to enable the sender email to a custom one, I have to add a handful of DNS records to my domain provider records, which is time-consuming and confusing.

The SB Collection

Jan 09, 2026  on Shopify

I have got immediate help from the Support, Najmus helped me with the product and even removed the watermark to help me with the product check. Also I have sent a check file as to how it will look if someone orders the file. but on my gmail there was a pop up , where it says this message looks suspicious. If that is the case it will be tough for me to sell the products online and to create trust with the clients will be tough too.

Belzeb Wellness Clinic

Dec 06, 2025  on Shopify

Used Pandora digital download — smooth process, no issues. The setup was straightforward and everything worked as expected. Big shoutout to Gourav for being responsive and super helpful throughout.

Raven Publishing Inc.

Nov 28, 2025  on Shopify

I am new to tech, so I needed help to use the app. I am pleased to give Gourav an excellent review for his pleasant and fast help. I was definitely feeling stressed and he helped to alleviate that stress.

Pure Skin

Aug 12, 2025  on Shopify

Very easy to download and get started, and Mithun was very kind and knowledgeable. There are a few customization options that aren't yet available, but I'm hoping to see them soon. Looking forward to seeing how beautifully this product works for my eBooks.

Vauliys

Mar 05, 2025  on Shopify

It's a pretty good plugin and I like the process of customers receiving the email and being taken to a page where they can see all their downloads under one email. I did however encounter some scenarios that could be improved: a customer entered their email wrong so they never received the download email. I had to manually send each file over instead of one product link that contained all files. The links were pretty long too. I left some feedback and while they can't implement this feature now, it's on their to do list which I appreciate :) Also i know he meant well but he kept calling me sir even after i signed off and left (she/her) in my message - but no harm, just a little feedback for the support team, thank you! :)

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