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Customer reviews: Digital Downloads Pendora

Pendora is a Shopify app designed to simplify digital product sales, offering secure downloads and automated delivery. This review covers its key features, pricing, and real user feedback to help merchants decide if it fits their needs.

Reviews (65)

Overall rating
5

What Merchants Think

Merchants generally have positive feedback for "Digital Download Pendora". The app is praised for its ease of use and excellent customer support. Users appreciate the efficient setup process and the app's effectiveness in delivering digital products.

Key Strengths

  • Easy and straightforward setup process
  • Exceptional customer service and support team
  • Responsive support available at odd hours
  • Customization options, including email features
  • Free to use, which is beneficial for startups
  • Effective in adding and managing digital products

Common Concerns

  • Lack of an email editor
  • Storage limit of 500MB may be restricting for larger files
  • Initial issues with specific digital product formats like PDFs

Final Thoughts

Overall, "Digital Download Pendora" is well-received for its user-friendly interface and outstanding support team. While there are some limitations related to storage and email customization, the app efficiently addresses the needs of merchants dealing with digital products. It is a strong choice for those seeking a free and reliable solution.

Jay Jay Creates

Jun 04, 2025  on Shopify

I haven't been using it very long, but it has been so easy to use. The set-up is straight forward and simple. It took me less than a 5 minutes to link up all of my digital products and even less to run a test email. Even the communication and assistance has been quick and easy. Less than a minute to finalize everything.

Vegetable Growers Supply

May 27, 2025  on Shopify

Simple. Excellent. Easy-to-use with great follow-up from support (specifically the indomitable Shruti) to make sure everything was working swimmingly!

Thread & Thicket

May 27, 2025  on Shopify

Customer support is stellar! I don’t know why they don’t have more reviews. I almost passed up the app because of it. This is a small company and they have a few things that could be improved, BUT, this app works, it’s free (as of writing this review), and I had instant access to a support chat to resolve my issue. (I just needed to do something differently.) I love that I can customize colors and whatnot. Gourav was very kind and patient and addressed every bit of feedback I had, as well as all my questions. I’m looking forward to updates on the future.

Printables By Brenda

May 26, 2025  on Shopify

The app setup was smooth and intuitive, making digital product management on our Shopify store much easier. I especially appreciated the fast and helpful support I received — Najmus was incredibly responsive and made sure all my questions were resolved quickly. Great service and a solid app! Highly recommend to anyone selling digital products!

Mika Rhenzy Designs

May 24, 2025  on Shopify

It seems good digital file app. The setup is easy and fast. Mr Najmus is a good help with my inquiry. Looking forward to have a great sale on my digital files.

LunaLanes

May 23, 2025  on Shopify

I had an excellent experience using this app for digital product delivery. The process was smooth, fast, and very user-friendly. What impressed me most was the efficiency and reliability — my digital product was delivered instantly without any hassle. A special thank you to Gourav, who went above and beyond to assist me.

ADHDreamers

May 22, 2025  on Shopify

I think this is a great app for setting up your digital product store. It's easy to set up, does what it needs to do and the support is great. Shruti helped me check my app and verify everyting worked. All the responses were super quick and helpful. Thank you Shruti!

Faceless Matrix

May 18, 2025  on Shopify

I’ve had an amazing experience using the Pendora app. The features are super helpful and easy to navigate, but what truly stands out is their customer support. The team is quick to respond, very friendly, and goes above and beyond to solve any issues. Their service is top-notch — it feels like they genuinely care about helping their users succeed. Highly recommend Pendora if you're looking for a reliable app with excellent support!

Lisa M. Cantalupo

May 16, 2025  on Shopify

It took me a bit of time to figure out how to use this app. Where I struggled was with selling one product but with multiple variants; 2 art files with 2 different types of files (svg and png) and offered at 2 different price points. I was able to finally get it set it up the way I had wanted, and Gourav and Shruti were helpful and able to confirm it was working correctly. They both were also very kind and responsive to my needs. What would be very helpful to folks such as myself who are visual learners is having some YouTube "how to" tutorial videos available on your website or landing page.

V A N A P U S

May 16, 2025  on Shopify

Excellent application, the support is also very kind, accurate and ready to solve problems. I am completely satisfied!

FJ Multimedia LLC

May 15, 2025  on Shopify

The app is excellent and easy to use. Customer service is fast and effective. I contacted Shruti to test it and received professional and friendly service. Thank you.

Fepory

May 15, 2025  on Shopify

Funziona molto bene, l'assistenza è impeccabile e fanno loro il test di acquisto per garantire la massima efficienza dell'app, ne ho provate diverse ma quessta è una delle migliori, considerando il fatto che è anche gratuita

lumast

May 14, 2025  on Shopify

Super easy to set up and use. This app automatically delivers my digital products right after purchase, which saves me a lot of time and gives my customers a smooth experience. Highly recommended for anyone selling ebooks, courses, or downloadable files!

TU CORAJE

May 10, 2025  on Shopify

Vickram was really great! He was patient with me and helped me with everything I needed to make sure my digital product was running smoothly!

Red Light Rose

May 10, 2025  on Shopify

Great app and great support! Najmus from the support team replied really fast and helped me setup in minutes! Recommended!!

ElyVita

May 07, 2025  on Shopify

Amazing app. So good that it is even free. Thanks to Vaishnavi for helping me out with everything. I got everything set up in 5-10 mins. Really easy. Most app have a really difficult guide or connection instruction, but everything was clear. I recommend this app!

KSDurham Art

May 04, 2025  on Shopify

The app is exactly what I need at the moment: A free app to which my customers can download my digital content with ease. I haven't used it a lot so far, but I'm very happy with the kind and quick customer service that has helped me with the set up and making sure everything runs smoothly. They even communicated quickly during the weekend. Thank you Najmus and Shruti for your help!

Middle Of Nowhere Creations

Apr 25, 2025  on Shopify

Using this app is brilliant, straight forward and easy. Once I had some products organised, I contact the support team and connected with Vaishnavi, who was absolutely amazing. Their customer support was prompt and very helpful indeed. I highly recommend this app for your PDF downloads!

Crafted Thoughtfully LLC

Apr 24, 2025  on Shopify

First of all, phenomenal customer service. Very fast to respond and immediately addressed the issues I was facing. The interface is easy to use and the product set up was a breeze. Definitely recommend.

KHAIRNOVA

Apr 24, 2025  on Shopify

I absolutely love how very easy it was to set up. Vaishnavi responded to my request fast and within seconds she dealt with it! Honestly very happy with the service provided to me!!

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