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Customer reviews: Digital Downloads Pendora

Develop by Shopify

Pendora is a Shopify app designed to simplify digital product sales, offering secure downloads and automated delivery. This review covers its key features, pricing, and real user feedback to help merchants decide if it fits their needs.

Reviews (148)

Overall rating
5

What Merchants Think

Merchants generally have positive feedback for "Digital Download Pendora". The app is praised for its ease of use and excellent customer support. Users appreciate the efficient setup process and the app's effectiveness in delivering digital products.

Key Strengths

  • Easy and straightforward setup process
  • Exceptional customer service and support team
  • Responsive support available at odd hours
  • Customization options, including email features
  • Free to use, which is beneficial for startups
  • Effective in adding and managing digital products

Common Concerns

  • Lack of an email editor
  • Storage limit of 500MB may be restricting for larger files
  • Initial issues with specific digital product formats like PDFs

Final Thoughts

Overall, "Digital Download Pendora" is well-received for its user-friendly interface and outstanding support team. While there are some limitations related to storage and email customization, the app efficiently addresses the needs of merchants dealing with digital products. It is a strong choice for those seeking a free and reliable solution.

Haemhouts Publishing Company

Oct 03, 2025  on Shopify

Very happy with this product! Does exactly what the other overpriced apps do and it's very easy to use. Also very helpful people who work at the company (Najmus f. ex.)! Would definitely recommend!

Secrets Fashion Boutique

Oct 02, 2025  on Shopify

Being new to digital sales, I had questions to make sure my digital product would deliver to my customers accurately and without errors. Najmus was quick to help me, walked me through the process quickly and effortlessly. Thank you! Your help was so appreciated!

canvas local

Oct 02, 2025  on Shopify

Najmus was prompt and very helpful with making sure my product listing was up and running smooth. It's rare to get this kind of help with Shopify apps, and even rarer to hear back so quickly! Very appreciative to this crew for a smooth setup and top-tier customer service. Highly recommend :)

CharmClipArt

Oct 01, 2025  on Shopify

After using it for a while, the experience has been smooth. The settings are simple, and the admin responds quickly to questions in the chat. I hope there will be further improvements to enhance performance or add more customizable functions in the future.

My Store

Sep 30, 2025  on Shopify

The verification process for new store owners is simple and efficient. Mithun was excellent in helping me get my store verified and set up. 10/10

PulsePrints

Sep 30, 2025  on Shopify

App is easy to set up. Great customer service. Friendly and pro active. They ensured my account was working correctly without me having to ask.

STAINED By Wardah

Sep 22, 2025  on Shopify

App was easy to set up and edit! wanted a seamless experience for my customers and this app is perfect! Also thanks to shruti for the help :)

Shantel's Serenity

Sep 15, 2025  on Shopify

This app is very simple and easy to set up. The customer service agent Shruti was very helpful and assisted me with making sure my product is working correctly.

the kitschy lich

Sep 14, 2025  on Shopify

Najmus was very helpful verifying my store. Looking forward to using the app more - setup was simple and seems very streamlined.

mystamp

Sep 12, 2025  on Shopify

I've been testing this app and their integrated support chat was easy to get help with. Mithun answered my questions immediatly and was able to help me within minutes. They are also open to features, what a great start!

swirly-world-design

Sep 12, 2025  on Shopify

Love this app! Super easy to set up. It's exactly the app I have been looking for to help with my digital art company. Great customer service. They are very friendly and answer questions quickly.

SoulRise Rituals

Sep 11, 2025  on Shopify

So far, this has been a fantastic app. Setup was super easy, with great help from Gourav who made sure I had everything set up properly. Love the help making sure it's all up and running. My test of it worked smoothly, which is always a relief. Thanks so much for making this!

St Ives By The Sea

Sep 10, 2025  on Shopify

I've just set up the app on my website. Simple to add everything and Shruti was super quick to check it all for me and remove the branding. I'm impressed!

Belleubleu.com

Sep 08, 2025  on Shopify

Pendora was easy to use and great to work with; I got my digital products up and running in less than 3 hours. Great deal!

Quickgameshop

Sep 07, 2025  on Shopify

No complaints at all. Everything worked as promised. Quick, professional, and high quality. Thank you.

Beadzee Bracelets

Sep 06, 2025  on Shopify

Najmus was great and responded to my questions and concerns quickly. I recommend and give this app a 10/10!! The ease of this app is great you won't be disappointed! I was able to onboard my digital product very quick and receive a test email. Very straightforward to use and did I mention that the customer service is Top-Tier!!!

AvenShea

Sep 06, 2025  on Shopify

Gourav was very helpful with assisting with setting up the digital art in my store. After his assistance, the setup was easy.

cuisine inspirante

Sep 06, 2025  on Shopify

Gourav est très gentil, il a été dune grande utilité, en plus il est très patient. Il m’a bien. Très satisfait. je le recommande !

Tod's Printing Studio

Sep 04, 2025  on Shopify

such a helpful service is provided. Our shop runs so smoothly with this add on and I can't recommend it highly enough. thank you1!!!

organtic.com - Rasen, Pflanzen, Interior und mehr

Aug 30, 2025  on Shopify

Very good app. I talked to Najmus and he helped me install it within seconds. Excellent Service. Fast and productive.

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