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Customer reviews: Digital Download Pendora

<h3>What Merchants Think</h3> <p>Merchants generally have positive feedback for "Digital Download Pendora". The app is praised for its ease of use and excellent customer support. Users appreciate the efficient setup process and the app's effectiveness in delivering digital products.</p> <h3>Key Strengths</h3> <ul> <li>Easy and straightforward setup process</li> <li>Exceptional customer service and support team</li> <li>Responsive support available at odd hours</li> <li>Customization options, including email features</li> <li>Free to use, which is beneficial for startups</li> <li>Effective in adding and managing digital products</li> </ul> <h3>Common Concerns</h3> <ul> <li>Lack of an email editor</li> <li>Storage limit of 500MB may be restricting for larger files</li> <li>Initial issues with specific digital product formats like PDFs</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Digital Download Pendora" is well-received for its user-friendly interface and outstanding support team. While there are some limitations related to storage and email customization, the app efficiently addresses the needs of merchants dealing with digital products. It is a strong choice for those seeking a free and reliable solution.</p>

Reviews (32)

Overall rating
5

What Merchants Think

Merchants generally have positive feedback for "Digital Download Pendora". The app is praised for its ease of use and excellent customer support. Users appreciate the efficient setup process and the app's effectiveness in delivering digital products.

Key Strengths

  • Easy and straightforward setup process
  • Exceptional customer service and support team
  • Responsive support available at odd hours
  • Customization options, including email features
  • Free to use, which is beneficial for startups
  • Effective in adding and managing digital products

Common Concerns

  • Lack of an email editor
  • Storage limit of 500MB may be restricting for larger files
  • Initial issues with specific digital product formats like PDFs

Final Thoughts

Overall, "Digital Download Pendora" is well-received for its user-friendly interface and outstanding support team. While there are some limitations related to storage and email customization, the app efficiently addresses the needs of merchants dealing with digital products. It is a strong choice for those seeking a free and reliable solution.

The Winfield Collection

Mar 19, 2025  on Shopify

Customer service is great and quick to respond. I love that I can upload the files and connect it to an already existing product. Other similar apps didn't provide access to already uploaded files and that was so disappointing. Thank you for an excellent app!

Tales of Murder

Mar 17, 2025  on Shopify

Great app. Easy to set up and use. Support gets 10 stars out of 5. I just got my 1st purchase and, of course, it glitched! Lol!! Well, my error because I'd left my payments in test mode so the order processed but didn't fulfill through Pendora. I got on with support at 3:30 AM and they helped sort it out. Test mode wouldn't turn off … orders kept processing under test although it was off. They did their magic and it's all working now. Took less than 30 minutes total. Fantastic! They've won a customer as long as I'm on Shopify.

Chrissy Cris Creations

Mar 14, 2025  on Shopify

This is an amazing and easy to use App. The setup and use of it is very seemless and the help available when needed is top notch. Mr Lakhan took time to verify that all was working with the app and that the connection between the app and my store were as it should be. Thank you very much for an excellent app and I look forward to any future updates.

Mommy Junction

Mar 12, 2025  on Shopify

I’m already impressed! The setup was super simple, and the features are exactly what I needed. It’s incredibly easy to use, which is a huge plus. I had been using another app before, but it didn’t offer enough access for uploading my digital courses and files. With this app, everything is seamless. Highly recommend!

Freedom In The Pause

Mar 06, 2025  on Shopify

Customer service was fast and great. The setup was simple for this non-techie. CS confirmed I did it correctly. I appreciate the quick response

Vauliys

Mar 05, 2025  on Shopify

It's a pretty good plugin and I like the process of customers receiving the email and being taken to a page where they can see all their downloads under one email. I did however encounter some scenarios that could be improved: a customer entered their email wrong so they never received the download email. I had to manually send each file over instead of one product link that contained all files. The links were pretty long too. I left some feedback and while they can't implement this feature now, it's on their to do list which I appreciate :) Also i know he meant well but he kept calling me sir even after i signed off and left (she/her) in my message - but no harm, just a little feedback for the support team, thank you! :)

imHER Innovative Solutions

Feb 23, 2025  on Shopify

TODAY IS MY FIRST DAY USING THE APP, IT WAS SIMPLE TO SET UP, I LOVE THE FEATURES AND EASY TO USE. I WAS USING ANOTHER ONE BUT WITH WHAT IM DOING NOW I WOULD OF NEEDED MORE ACCESS TO UPLOAD MY DIGITAL COURSES AND FILES AND IT WASNT ENOUGH. ILL BE USING THIS APP FROM THIS POINT ON

BarberNation

Feb 12, 2025  on Shopify

I highly recommend the app. It works well and the support is very willing to help resolve any issues that one may have.

Twilight Payne Designs

Feb 11, 2025  on Shopify

I was able to set this up quickly and support was quick to make sure I did it correctly, which I really appreciated. So far so good, loving the app! Thank you!

Kozzyco

Feb 04, 2025  on Shopify

I just uploaded this app. So far, it is working as described. It was easy to set up. Najmus was very helpful in removing the powerby and in verifying my setup. I am pleased. Thank you

Endless Treasures Store

Feb 01, 2025  on Shopify

Lovely and fast support - it's almost 3 AM EST, and I was answered right away!!! The app is easy, fast and fun and it works! They test the app for you, which is awesome. Very happy. :)

PflegeXpert Akademie GbR

Jan 29, 2025  on Shopify

Absolutely great customer Service, easy to use and highly recommended. Perfect for digital Products.

Dashin Doll Beauty

Jan 27, 2025  on Shopify

I was able to get things figured out on my own after playing around a bit, but the customer service here is phenominal. They made me feel like I was truly being taken care of and that my need was a priority.

Toad and Co Designs

Jan 19, 2025  on Shopify

super easy to easy, assistance with any queries i had were answered straight away. would highly recommend this product to everyone!

Apna Cricket Team

Jan 13, 2025  on Shopify

Really great guys. Prompt response and are really free! Helps when one is starting out and selling digital products.

Silly Steps

Dec 06, 2024  on Shopify

Absolutely amazing team! I encountered an issue and was thrilled to see it resolved in just two days. The support team promptly reached out, thoroughly understood my concern, and provided an excellent solution that saved me from having to reupload everything. Huge thanks to Mr. Vinit and Ketan for their prompt and efficient assistance!

Vandal Yarnz

Nov 27, 2024  on Shopify

This is a really good app! At first I had a few issues with my PDFs not being sent, but support was very helpful and now everything runs smoothly. They even added a feature at my request. Very good app honestly

Langventure Books

Sep 16, 2024  on Shopify

I'm very happy I found this tool for my e-shop. When launching the shop, I didn't want to commit to (another) monthly payment, so I tried Pendora, and everything went super smoothly. It's easy to add digital products and files, customize emails, link to products etc. Would recommend :) + very easy setup + nice, customizable emails + great support team + free

Mostly Pillows

Jul 25, 2024  on Shopify

Customer support was great and guided me through the setup process seamlessly. The app is completely free, which is a huge plus. However, I found the lack of an email editor to be a bit limiting. I also faced an issue while uploading a large file, and although the support team tried to help, the 500MB storage limit was a constraint. Overall, it's a good app with room for improvement.

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