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Customer reviews: Digital Downloads Pendora

Pendora is a Shopify app designed to simplify digital product sales, offering secure downloads and automated delivery. This review covers its key features, pricing, and real user feedback to help merchants decide if it fits their needs.

Reviews (79)

Overall rating
5

What Merchants Think

Merchants generally have positive feedback for "Digital Download Pendora". The app is praised for its ease of use and excellent customer support. Users appreciate the efficient setup process and the app's effectiveness in delivering digital products.

Key Strengths

  • Easy and straightforward setup process
  • Exceptional customer service and support team
  • Responsive support available at odd hours
  • Customization options, including email features
  • Free to use, which is beneficial for startups
  • Effective in adding and managing digital products

Common Concerns

  • Lack of an email editor
  • Storage limit of 500MB may be restricting for larger files
  • Initial issues with specific digital product formats like PDFs

Final Thoughts

Overall, "Digital Download Pendora" is well-received for its user-friendly interface and outstanding support team. While there are some limitations related to storage and email customization, the app efficiently addresses the needs of merchants dealing with digital products. It is a strong choice for those seeking a free and reliable solution.

Oak Forest Herbals

Jun 23, 2025  on Shopify

Najmus was very helpful in verifying my store so I can begin selling my digital products. It was quick and easy!

Caless

Jun 23, 2025  on Shopify

Excellent support and smooth setup! Najmus was incredibly helpful from start to finish. He guided me through the entire process, tested everything manually, and made sure the system worked perfectly. Highly recommend both the app and the support team – thank you!

Verovibe

Jun 23, 2025  on Shopify

Very impressed of the response time from there customers care services. The uploadtime of the products onto my my store was extremely fast. I did to a test to make sure the item would reach my custimers without any issues A+. Best app that I've come across so far. Najmus was a great help with my account and an excellent agent, Thank you for everything and care.

Neurelaxa

Jun 20, 2025  on Shopify

This app is amazing. The customer service is fast and reliable. Najmus did a set up check and it was very fast and he removed the branding for me. The app itself is very customizable and user friendly.

Trendify Tools

Jun 14, 2025  on Shopify

A Must-Have App for Digital Product Sellers! I recently started selling digital products on my Shopify store, and Pendora has truly made the process effortless and professional. From automated file delivery to secure download links, everything works smoothly and reliably. What impressed me the most is how beginner-friendly the interface is. I was able to upload my products, set access rules, and start selling in minutes — no tech struggles at all! I’d also like to give a special shoutout to Shruti, who helped me throughout the setup process. Her guidance was clear, patient, and super supportive. Thanks to her, I now feel confident using Pendora to deliver my digital files efficiently. If you're selling digital downloads, this app is a game-changer. Highly recommended!

Lessen Depression

Jun 14, 2025  on Shopify

Very good app. Works well and have never received any complaints from customers about not receiving their digital files upon purchase. Staff is helpful and very fast and responsive with their support. Highly recommend this app!

Debora Tentiș

Jun 13, 2025  on Shopify

Najmus was very helpful and quickly checked and verified my shop, and a testing order. Brilliant service! Thank you so much, especially on a Friday afternoon. You're a star!

Active Essentials

Jun 13, 2025  on Shopify

Fantasic App, makes the process so much easier. Customer service was quick and very helpful. Chat assistance is top tier. Najmus resolved my issue quickly and he was patient with me. It was definitely user error on my part.

Flowers For Jane

Jun 11, 2025  on Shopify

Really easy to install and quick set up. Live chat was really responsive and Shruti was very helpful.

Jay Jay Creates

Jun 04, 2025  on Shopify

I haven't been using it very long, but it has been so easy to use. The set-up is straight forward and simple. It took me less than a 5 minutes to link up all of my digital products and even less to run a test email. Even the communication and assistance has been quick and easy. Less than a minute to finalize everything.

Vegetable Growers Supply

May 27, 2025  on Shopify

Simple. Excellent. Easy-to-use with great follow-up from support (specifically the indomitable Shruti) to make sure everything was working swimmingly!

Thread & Thicket

May 27, 2025  on Shopify

Customer support is stellar! I don’t know why they don’t have more reviews. I almost passed up the app because of it. This is a small company and they have a few things that could be improved, BUT, this app works, it’s free (as of writing this review), and I had instant access to a support chat to resolve my issue. (I just needed to do something differently.) I love that I can customize colors and whatnot. Gourav was very kind and patient and addressed every bit of feedback I had, as well as all my questions. I’m looking forward to updates on the future.

Printables By Brenda

May 26, 2025  on Shopify

The app setup was smooth and intuitive, making digital product management on our Shopify store much easier. I especially appreciated the fast and helpful support I received — Najmus was incredibly responsive and made sure all my questions were resolved quickly. Great service and a solid app! Highly recommend to anyone selling digital products!

Mika Rhenzy Designs

May 24, 2025  on Shopify

It seems good digital file app. The setup is easy and fast. Mr Najmus is a good help with my inquiry. Looking forward to have a great sale on my digital files.

LunaLanes

May 23, 2025  on Shopify

I had an excellent experience using this app for digital product delivery. The process was smooth, fast, and very user-friendly. What impressed me most was the efficiency and reliability — my digital product was delivered instantly without any hassle. A special thank you to Gourav, who went above and beyond to assist me.

ADHDreamers

May 22, 2025  on Shopify

I think this is a great app for setting up your digital product store. It's easy to set up, does what it needs to do and the support is great. Shruti helped me check my app and verify everyting worked. All the responses were super quick and helpful. Thank you Shruti!

Faceless Matrix

May 18, 2025  on Shopify

I’ve had an amazing experience using the Pendora app. The features are super helpful and easy to navigate, but what truly stands out is their customer support. The team is quick to respond, very friendly, and goes above and beyond to solve any issues. Their service is top-notch — it feels like they genuinely care about helping their users succeed. Highly recommend Pendora if you're looking for a reliable app with excellent support!

Lisa M. Cantalupo

May 16, 2025  on Shopify

It took me a bit of time to figure out how to use this app. Where I struggled was with selling one product but with multiple variants; 2 art files with 2 different types of files (svg and png) and offered at 2 different price points. I was able to finally get it set it up the way I had wanted, and Gourav and Shruti were helpful and able to confirm it was working correctly. They both were also very kind and responsive to my needs. What would be very helpful to folks such as myself who are visual learners is having some YouTube "how to" tutorial videos available on your website or landing page.

V A N A P U S

May 16, 2025  on Shopify

Excellent application, the support is also very kind, accurate and ready to solve problems. I am completely satisfied!

FJ Multimedia LLC

May 15, 2025  on Shopify

The app is excellent and easy to use. Customer service is fast and effective. I contacted Shruti to test it and received professional and friendly service. Thank you.

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