7.8
Patch Customer Retention logo

Patch Customer Retention

$295

/ Month
Free plan available 14 Days Free Trial

Every retention and marketing tool you need under one login.

Referral program
Email campaigns
Customer insights
Customer analytics
Text campaigns
Loyalty rewards
Automated customer journeys
Website chat
Text messenger
5 Reviews
7.8

About Patch Customer Retention

Launched May 04, 2022

Categories

Built by Patch Customer Retention

Email :

[email protected]

Address

PO Box 376, Kaysville, UT, 84037, US

Website Support Portal Privacy policy
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Description

Increase revenue with an all-in-one tool that engages, rewards, and retains your customers.

Increase your revenue by bringing your customers back! Patch's automated retention tools make it easy to understand buyer behavior and bring people back, so you make more sales. Features include automated customer journeys, email and text campaigns, website chat, loyalty and rewards, text messenger, review and ratings building, customer analytics and insights, referral program, and more.

Increase your revenue by bringing your customers back! Patch's automated retention tools make it easy to understand buyer behavior and bring people back, so you make more sales. Features include automated customer journeys, email and text campaigns, website chat, loyalty and rewards, text messenger, review and ratings building, customer analytics and insights, referral program, and more. more
  • Loyalty & Rewards - Reward customer actions like joining email lists.
  • Customer Analytics & Insights - Understand your customers and their behavior.
  • Automated Customer Journeys - Automate your retention efforts.
  • Email & Text Campaigns - Reach your customers how they want to be reached.
  • Review & Ratings Building - Establish credibility and increase buyer confidence.

Pros

  • Comprehensive suite of retention and marketing tools under one login
  • Automated customer journeys streamline retention efforts
  • Email and text campaigns offer multiple customer outreach options
  • Loyalty and rewards features help reward customer actions and build loyalty
  • Customer analytics and insights provide a better understanding of customer behavior
  • Website chat feature enables real-time customer interaction
  • Review and ratings building can establish credibility and increase buyer confidence
  • Referral program to incentivize customer referrals

Cons

  • Potential for information overload due to the numerous features available
  • Initial setup of automated tools and campaigns could be complex
  • Possible increased dependency on the app for all marketing and retention activities
  • May require continuous monitoring and adjustments to optimize customer journeys
  • Varied effectiveness depending on the specific business type and customer demographics

Top Helpful Reviews

View all reviews

DanaClaireBooks

Nov 13, 2023  on Shopify

Patch's pricing made it a no-brainer for us to give it a try, and now as our business has grown, Patch has scaled with us. I appreciate that the pricing ensures that we pay only for what we need when we need it. Other marketing platforms had low-cost plans that didn't offer enough or expensive large enterprise plans. Patch's pricing was perfect for the businesses right in between.

Reign Boutique

Nov 09, 2023  on Shopify

The best customer service in the industry. Transition from another platform is seamless. They walk you through everything. You really get the most out of the platform with the use of Email, SMS, and Rewards program being integrated. I was hesitant to use a rewards program and give too much away, but now I see that the return is well worth the rewards given.

Happy Happy Houseplant

May 26, 2023  on Shopify

The customer service team has been incredibly helpful with the transition! The segmentation ability and analytics they provide have changed a lot of how we use email and helped us become much more effective!

Two Roads Hat Co.

Nov 09, 2022  on Shopify

Decided to switch over from MailChimp to Patch. I thought it was going to be a major undertaking but the onboarding and hands-on setup we received from the Patch team was remarkable. Recreating all of our email flows, adding SMS into our strategy, and incorporating new — and in our opinion — much better triggers; it was all well worth the effort. We feel like we have a true system that allows us to have a much more holistic view of our business than we did before. The ability to slice and dice data is also leaps and bounds better than MailChimp and other platforms we have used. Highly recommend Patch and their team!

ThePicklrShop

Aug 16, 2022  on Shopify

Really an amazing app, integration was seamless. We love that it has the ability to email and text our customers from the platform and great rates on messaging. Patch is super easy to use, we can email and text our customers from the same place, their built-in Loyalty program has boosted our retention and onboarding was a breeze with their hands-on support. The team is great and we're super happy so far!

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