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Customer reviews: Packlink PRO Shipping Platform

Develop by Shopify

Reviews (721)

Overall rating
4.9

What Merchants Think

The "Packlink PRO Shipping Platform" receives mixed feedback from merchants. Many appreciate its ease of use, affordability for small-scale shipments, and the support from dedicated account managers like Raul Vacas and Davide Boscato. However, some users report persistent issues with customer service, particularly in resolving lost shipments and integration challenges on platforms like Shopify.

Key Strengths

  • Ease of integration and use with platforms like Shopify.
  • Excellent support from account managers, noted for their attentiveness and problem-solving ability.
  • Affordable solution for small and startup businesses, offering competitive shipping rates.
  • Streamlines the shipping process with automatic data entry and label generation.

Common Concerns

  • Challenges with receiving timely customer support, especially with lost packages.
  • Shopify integration limits without higher-tier subscriptions.
  • Issues with mischarges due to package weight inaccuracies.
  • Lack of support for handling complicated cases with incorrect labeling or carrier errors.
  • App no longer free for Shopify users, now requiring a monthly fee.

Final Thoughts

Overall, "Packlink PRO Shipping Platform" proves beneficial for merchants focusing on cost-effective shipping and efficient platform integration. While praised for its user-friendly features and dedicated support from account managers, it falls short in managing customer service during disputes or issues. Prospective users should weigh the app's strengths against potential limitations concerning customer service and additional subscription costs for platform integration.

stbclothings.com

Oct 28, 2025  on Shopify

I recommend their customer service it’s top notch. Mathieu DuPont spent over an hour to help me through and he is very professional and productive. I’m a happy client

Related

Oct 27, 2025  on Shopify

RiLa

Oct 24, 2025  on Shopify

Enorme merci à Mathieu pour ces précieuses explications et conseils !

Cédric Brion Fine-Art

Oct 23, 2025  on Shopify

Very well ! Impecable ! very pro , 5 stars everywhere ! Thank you Mathieu

Pepperina Calzature

Oct 23, 2025  on Shopify

App favolosa ed intuitiva, puoi scegliere tra molti corrieri. Volevo Ringraziare Davide per avermi fornito assistenza passo passo per un problema tecnico che è riuscito con grande pazienza e professionalità a risolvere. Sono contentissimo! grazie

GAZELLE

Oct 23, 2025  on Shopify

The Jaipur Journey

Oct 23, 2025  on Shopify

Servizio telefonico impeccabile.Abbiamo parlato con Valentina C. che è stata molto cordiale, chiara e sintetica. Mi ha risolto il problema in pochi passaggi e guidandomi passo passo in modo molto semplice. Assistenza molto positiva

EmalLine

Oct 23, 2025  on Shopify

Semplice da installare, molto pratico ed economico e un grazie in particolare a Valentina per il supporto, la gentilezza e la premura nel guidarmi alle impostazioni.

Le Liban Chez Vous

Oct 22, 2025  on Shopify

Mathieu serviable et parfait !

Django Gear Store

Oct 22, 2025  on Shopify

Servizio estremamente utile, fondamentale il supporto di Valentina del servizio clienti che mi ha aiutato nei primi step di configurazione.

Galilée Guyenne

Oct 22, 2025  on Shopify

Très bon support de la part de Mathieu pour l'intégration de Packlink Pro sur mon nouveau site Shopify

Il Re dello Stile

Oct 21, 2025  on Shopify

L'app Packlink pro è facile da usare e conveniente, oltre ad essere molto intuitiva. Maria Elena è stata estremamente disponibile e gentilissima nel familiarizzare con l'app ed è molto disponibile a qualsiasi informazione o problema che abbiamo riscontrato. la consiglio!!

moonanthem

Oct 20, 2025  on Shopify

Perfecto servicio de Miguel Angel Alpañes de packlink .

Domaine Bio

Oct 20, 2025  on Shopify

Très bon conseil de Mathieu

Showroom50

Oct 20, 2025  on Shopify

Un grand merci ! Je tiens à remercier chaleureusement Mathieu Dupont pour son aide précieuse. Une personne extrêmement serviable, patient, à l’écoute et très professionnel. Grâce à lui,j’ai pu résoudre mon problème rapidement. Un service au top, rare de nos jours ! Je recommande à 100 %.

SOIH

Oct 17, 2025  on Shopify

super Mathieu! t'es top :)

Rucurrú

Oct 16, 2025  on Shopify

He terminado la configuración de la app Packlink PRO gracias a la ayuda de Miguel Ángel Alpañés. Muy amable y dispuesto a ayudar en futuras dudas que pueda tener. Espero que todo funcione bien y podamos seguir trabajando juntos mucho tiempo. Muchas gracias

Wangnutrition

Oct 16, 2025  on Shopify

Très bonne échange avec Mathieu Dupont ! Tout a bien été abordé

CAFTAN FAMILY

Oct 16, 2025  on Shopify

Je tien a remercier sincèrement Mathieu pour son aide préciser et sa disponibilité ! Il à été extrêmement professionnel patient et à l'écoute. Grace a son accompagnement, mon problème à été résolu rapidement et efficacement. C'est rare de tomber sur un service client aussi réactif et bienveillant. un grand merci pour sa gentillesse et son professionnalisme!

Bubblesonthefarm

Oct 15, 2025  on Shopify

Mathieu est très à l'écoute et nous avons réglé les paramètres très vite ensemble Des bises

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