Reviews: Packlink PRO Shipping Platform

Customer reviews: Packlink PRO Shipping Platform

Reviews (708)

Overall rating

4.9

5

277
4

12
3

4
2

3
1

11

What Merchants Think

The "Packlink PRO Shipping Platform" receives mixed feedback from merchants. Many appreciate its ease of use, affordability for small-scale shipments, and the support from dedicated account managers like Raul Vacas and Davide Boscato. However, some users report persistent issues with customer service, particularly in resolving lost shipments and integration challenges on platforms like Shopify.

Key Strengths

Ease of integration and use with platforms like Shopify.
Excellent support from account managers, noted for their attentiveness and problem-solving ability.
Affordable solution for small and startup businesses, offering competitive shipping rates.
Streamlines the shipping process with automatic data entry and label generation.

Common Concerns

Challenges with receiving timely customer support, especially with lost packages.
Shopify integration limits without higher-tier subscriptions.
Issues with mischarges due to package weight inaccuracies.
Lack of support for handling complicated cases with incorrect labeling or carrier errors.
App no longer free for Shopify users, now requiring a monthly fee.

Final Thoughts

Overall, "Packlink PRO Shipping Platform" proves beneficial for merchants focusing on cost-effective shipping and efficient platform integration. While praised for its user-friendly features and dedicated support from account managers, it falls short in managing customer service during disputes or issues. Prospective users should weigh the app's strengths against potential limitations concerning customer service and additional subscription costs for platform integration.

Ats Gear

Jan 20, 2026 on Shopify

Ho fatto chiamata con Valentina Colombo, è stata molto gentile mi ha aiutato e mi ha spiegato tutto per bene e seguito fino all'ultimo passaggio. Miglior assistenza

Street Fire®

Jan 19, 2026 on Shopify

SBH

Jan 19, 2026 on Shopify

Mathieu grande aide merci !

SIFAR NUTRA

Jan 16, 2026 on Shopify

Nalak

Jan 16, 2026 on Shopify

Mathieu

Zona Ufo 2.0

Jan 15, 2026 on Shopify

Ho avuto il piacere di parlare con Valentina, gentilissima, chiara e ben consapevole delle offerte. Le offerte che propongono sono più vantaggiose di quelle che si trovano sul mercato o comunque di quelle che Shopify offre di default. Inoltre mi ha guidato nell'impostazione di tutta la gestione delle consegne, dal pacco alla spedizione. Consigliatissimo!

Hammm-selection

Jan 15, 2026 on Shopify

App intuitiva, facile da installare, utile. Volevo Ringraziare Valentina per avermi fornito assistenza passo passo, molto preparata e disponibile a fornire soluzioni.

les bijoux chics

Jan 14, 2026 on Shopify

Merci beaucoup à Matthieu pour son excellent travail d'intégration de packlink pro sur notre boutique shopify très efficace et plein de conseils TOP !!!

Tartufo Rosa

Jan 14, 2026 on Shopify

Assistenza, veloce, preparata, efficiente e molto disponibile a rispondere ad ogni dubbio o domanda.

Takkay

Jan 14, 2026 on Shopify

service au top Merci à Mathieu pour sa disponibilité et sa réactivité

CK Tecno Ricambi

Jan 13, 2026 on Shopify

Ottima esperienza con Packlink. Gestione delle spedizioni precisa ed efficiente, comunicazione chiara e assistenza disponibile. Tutto è stato organizzato con professionalità e i tempi di consegna sono stati rispettati. Servizio affidabile e consigliato

SiliBloom

Jan 13, 2026 on Shopify

Un grand merci à Mathieu, communication facile et efficace !

Bayti

Jan 13, 2026 on Shopify

Un grand merci à Mathieu ! Il m'a dirigé étape par étape pour l'installation de Packlink Pro sur Shopify? Je vais enfin pouvoir expédier en Europe sans prise de tête.

Nalak

Jan 12, 2026 on Shopify

ROUSSILLON CRÉATIONS

Jan 12, 2026 on Shopify

Mathieu

Atelier des Uniformes

Jan 09, 2026 on Shopify

Un immense merci à MATHIEU, qui vient de nous aider sur les questions que nous avions concernant notre site internet. Sa communication en français et en anglais était parfaite. Il connaît et maîtrise le sujet à la perfection. Il nous a aidés de manière très efficace sur des problèmes que nous n’arrivions pas à résoudre depuis plusieurs semaines. Nous sommes très reconnaissants et pleinement satisfaits du service Packlink Pro. Merci encore !

My Pretty Locks

Jan 09, 2026 on Shopify

Merci à Mathieu

Melisac

Jan 02, 2026 on Shopify

Merci à MATHIEU

ProExpertNettoyage

Jan 02, 2026 on Shopify

Mathieu,

DropVogue

Dec 30, 2025 on Shopify

Davvero un progetto intuitivo, sito molto semplice da usare, prezzo ottimi assistenza davvero di qualità.