Reviews: Packlink PRO Shipping Platform

Customer reviews: Packlink PRO Shipping Platform

Reviews (721)

Overall rating

4.9

5

287
4

12
3

4
2

3
1

11

What Merchants Think

The "Packlink PRO Shipping Platform" receives mixed feedback from merchants. Many appreciate its ease of use, affordability for small-scale shipments, and the support from dedicated account managers like Raul Vacas and Davide Boscato. However, some users report persistent issues with customer service, particularly in resolving lost shipments and integration challenges on platforms like Shopify.

Key Strengths

Ease of integration and use with platforms like Shopify.
Excellent support from account managers, noted for their attentiveness and problem-solving ability.
Affordable solution for small and startup businesses, offering competitive shipping rates.
Streamlines the shipping process with automatic data entry and label generation.

Common Concerns

Challenges with receiving timely customer support, especially with lost packages.
Shopify integration limits without higher-tier subscriptions.
Issues with mischarges due to package weight inaccuracies.
Lack of support for handling complicated cases with incorrect labeling or carrier errors.
App no longer free for Shopify users, now requiring a monthly fee.

Final Thoughts

Overall, "Packlink PRO Shipping Platform" proves beneficial for merchants focusing on cost-effective shipping and efficient platform integration. While praised for its user-friendly features and dedicated support from account managers, it falls short in managing customer service during disputes or issues. Prospective users should weigh the app's strengths against potential limitations concerning customer service and additional subscription costs for platform integration.

SiliBloom

Jan 13, 2026 on Shopify

Un grand merci à Mathieu, communication facile et efficace !

Bayti

Jan 13, 2026 on Shopify

Un grand merci à Mathieu ! Il m'a dirigé étape par étape pour l'installation de Packlink Pro sur Shopify? Je vais enfin pouvoir expédier en Europe sans prise de tête.

Nalak

Jan 12, 2026 on Shopify

ROUSSILLON CRÉATIONS

Jan 12, 2026 on Shopify

Mathieu

Atelier des Uniformes

Jan 09, 2026 on Shopify

Un immense merci à MATHIEU, qui vient de nous aider sur les questions que nous avions concernant notre site internet. Sa communication en français et en anglais était parfaite. Il connaît et maîtrise le sujet à la perfection. Il nous a aidés de manière très efficace sur des problèmes que nous n’arrivions pas à résoudre depuis plusieurs semaines. Nous sommes très reconnaissants et pleinement satisfaits du service Packlink Pro. Merci encore !

My Pretty Locks

Jan 09, 2026 on Shopify

Merci à Mathieu

Vibe Création

Jan 08, 2026 on Shopify

Mathieu Très satisfaite du service, merci pour votre gentillesse, votre patiente et votre professionnalisme.

Melisac

Jan 02, 2026 on Shopify

Merci à MATHIEU

ProExpertNettoyage

Jan 02, 2026 on Shopify

Mathieu,

DropVogue

Dec 30, 2025 on Shopify

Davvero un progetto intuitivo, sito molto semplice da usare, prezzo ottimi assistenza davvero di qualità.

DBC

Dec 29, 2025 on Shopify

mathieu merci au top

fyore studios

Dec 18, 2025 on Shopify

Il servizio di Packlink PRO è molto valido. Valentina è super competente , educata, paziente e gentile. Ha risolto tutti i miei problemi e mi ha aiutato a configurare la sezione ordini e spedizioni. Super consigliato!!

Le Refuge Geek

Dec 18, 2025 on Shopify

Merci beaucoup à Mathieu pour son aide sans aucun jugement, en total bienveillance et un vrai sens du service client. Vraiment au top, merci pour tout et à bientôt

Preziosa

Dec 17, 2025 on Shopify

L'app è molto semplice da usare e l'assistenza, molto puntuale e veloce, chiarisce i dubbi che possono esserci Valentina ovvero la ragazza che mi ha sempre aiutata è fantastica e sempre pronta ha rispondere a qualsiasi mia domanda. E' particolarmente comodo avere la possibilita' di scegliere tra vari corrieri senza aver abbonamenti o vincoli contrattuali. Ottimo servizio!

petitstresorsfd

Dec 17, 2025 on Shopify

App meravigliosa ed intuitiva, un servizio davvero eccellente, la svolta per noi proprietari di due negozietti online! Un grazie enorme va a Mariaelena, super cortese, preparatissima, pronta a capire e risolvere ogni nostro dubbio/problema in tempi celerissimi. 5 stelle sarebbero poche per il lavoro e la professionalità che vi è dietro.

Yup Vintage

Dec 15, 2025 on Shopify

EuroBiancheria

Dec 10, 2025 on Shopify

STUDIO DELTA POTTERY

Dec 10, 2025 on Shopify

servizio molto utile, chiaro e semplice. grazie!

Gomito a Gomito

Dec 05, 2025 on Shopify

Chabinehair.store

Dec 04, 2025 on Shopify

Je remercie beaucoup Mathieu pour ses explications, son professionnalisme, grâce à lui je vais plus rater une vente !