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Customer reviews: Ordertracker ‑ Track & Upsell

Reviews (157)

Overall rating
4.8

What Merchants Think

Merchants generally hold "Ordertracker ‑ Track & Upsell" in high regard, praising its functionality and helpful customer service. The app is valued for its ability to provide clear, real-time tracking updates, which enhances customer satisfaction and reduces inquiries. Many store owners appreciate its ease of use, intuitive design, and how well it integrates with their existing operations. The app is regarded as a valuable tool for both small-scale businesses and larger operations alike.

Key Strengths

  • Efficient order tracking with real-time updates
  • User-friendly and intuitive interface
  • Excellent customer support, particularly praised for promptness
  • Easy installation and integration with Shopify
  • Customizable and supports multiple carriers
  • Enhances customer satisfaction and reduces inquiry load
  • Provides additional upsell opportunities

Common Concerns

  • Occasional issues with carrier recognition and tracking accuracy
  • Instances of delayed or unresponsive customer support
  • Limited customization options for some users
  • Reports of non-functioning features or errors
  • Difficulty integrating direct tracking links in notifications

Final Thoughts

"Ordertracker ‑ Track & Upsell" is a highly recommended app for enhancing the customer experience through improved order tracking capabilities. Its strengths lie in its intuitive design, robust support options, and ability to integrate seamlessly with Shopify stores of various sizes. While some users have reported challenges with advanced customization and support responsiveness, the general consensus is that its benefits far outweigh these drawbacks, making it a valuable addition to any ecommerce operation looking to enhance order tracking and customer communication.

SKEZZI

Nov 05, 2024  on Shopify

Aplicativo muito bom, rastreia todas as transportadoras e tem uma ótima interface de rastreio para o cliente! Recomendo.

VintAge Alargadores & Piercings

Nov 05, 2024  on Shopify

Aplicativo muito útil. Funciona bem, o suporte também é muito bom. Bastante recomendado para empresas que estejam iniciando. Pra quem já está a algum tempo no mercado e tem um alto fluxo tem também as versões pagas que são muito boas também. Recomendo.

Brikoneo

Nov 05, 2024  on Shopify

Application sympa, fonctionne bien... Peut etre un peu plus de personnalisation et ce serait parfait !

GiftedPouch

Nov 05, 2024  on Shopify

One of the main reasons I recommend Ordertracker is its ease of use and the clarity it provides on the delivery status of orders.

Grande-Peluche.com

Nov 05, 2024  on Shopify

Using this tracking app since almost year, doing great and easy to use ! Prices are fair comparing to other tracking apps !

HoloGlow

Oct 02, 2024  on Shopify

Overall, it is one of the best UI's I've seen on an order tracker. And the customization is great though I do wish it made them have to put an email as well as to get info about the order. I would probably use except that the loading time is about 3 seconds before it even loads on the screen which is not good.

Norvine

Aug 04, 2024  on Shopify

Looks good. Just installed it and it looks functionning and everything OK. simple layout, nice URL generated, all good so far. Cannot complain

Chevaux Passion

Apr 24, 2024  on Shopify

1 étoiles en raison du LiveChat support qui ne répond pas. Même le support normal ne répond pas. Dommage l'application pourrait être très bien mais il y a des problèmes. - Les suivis de Mondial Relay ne sont pas reconnus. par exemple: tracking: 96810866 https://www.mondialrelay.fr/suivi-de-colis?codeMarque=CC&numeroExpedition=96810866 - quand on a plusieurs tracking dans une commande, la page de statut de la commande est en Anglais (au lieu du Français). Et quand on clique le bouton "Suivre ma commande" pour afficher la page de tracking, la page ne donne que le dernier tracking. Après 4 jours d'attente d'un retour du support, AUCUN RETOUR. Je désinstalle l'application car vraiment pas au point. After 4 days of waiting for a response from support, NO RETURNS. I uninstall the application because it really doesn't work.

Sacrifice Athletics

Mar 29, 2024  on Shopify

Very nice & easy to navigate order tracking app. The pricing is fair for both sides & everything so far seems to be working just fine. Thanks Ordertracker.

ElectronicWard

Mar 01, 2024  on Shopify

im new to ordertracker but i hear great things about it and the support is amazing Chloe was very quick and helpful. would definitely recommend this app to dropshippers

Dhamma Brasil

Feb 26, 2024  on Shopify

app is good but since last week it has been having problems, I only had 8 orders this month and the app is saying that I used up 50 credits?!?! I called the "24/7" chat several times without any response...I'll try to reinstall...hopefully it will be resolved! This review is mainly due to the support that doesn't exist! When they return I will change my review

Raydin

Dec 12, 2023  on Shopify

Hello. I will change this review once this problem is fixed. I cannot contact your support at all. I have been trying for almost two weeks with no response. The 24-hour chat has no response and the emails I have sent have not received a response. My problem is that 40% of my orders are listed as pending and that should not be the case. In Shopify there is a courier listed but for some of the orders the courier shows up as N/A in ordertracker. I do need this problem fixed and a response would be great.

Helios Red Light Therapy

Sep 29, 2023  on Shopify

I use ordertracker since the start of my store and could definitely recommend it if you are dropshipping. It adds more trust to your store and gives your customers an idea where their package is. The app is simple and does what it needs to do, no need to add more bells and whistles.

Wolph

Sep 19, 2023  on Shopify

OrderTracker is the best app we have hooked up to our site. Indispensable and crucial to our customer service strategy. The team at OrderTracker particularly "Chloe" from customer support have also been instrumental in making the setup & use of OrderTracker a real pleasure. I can't wait to see the new improvements they're making to the app, I know it'll be a real game changer.

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