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Customer reviews: Ordertracker ‑ Track & Upsell

Reviews (157)

Overall rating
4.8

What Merchants Think

Merchants generally hold "Ordertracker ‑ Track & Upsell" in high regard, praising its functionality and helpful customer service. The app is valued for its ability to provide clear, real-time tracking updates, which enhances customer satisfaction and reduces inquiries. Many store owners appreciate its ease of use, intuitive design, and how well it integrates with their existing operations. The app is regarded as a valuable tool for both small-scale businesses and larger operations alike.

Key Strengths

  • Efficient order tracking with real-time updates
  • User-friendly and intuitive interface
  • Excellent customer support, particularly praised for promptness
  • Easy installation and integration with Shopify
  • Customizable and supports multiple carriers
  • Enhances customer satisfaction and reduces inquiry load
  • Provides additional upsell opportunities

Common Concerns

  • Occasional issues with carrier recognition and tracking accuracy
  • Instances of delayed or unresponsive customer support
  • Limited customization options for some users
  • Reports of non-functioning features or errors
  • Difficulty integrating direct tracking links in notifications

Final Thoughts

"Ordertracker ‑ Track & Upsell" is a highly recommended app for enhancing the customer experience through improved order tracking capabilities. Its strengths lie in its intuitive design, robust support options, and ability to integrate seamlessly with Shopify stores of various sizes. While some users have reported challenges with advanced customization and support responsiveness, the general consensus is that its benefits far outweigh these drawbacks, making it a valuable addition to any ecommerce operation looking to enhance order tracking and customer communication.

CuteKay

Dec 04, 2024  on Shopify

An amazing app that simplifies tracking and customs clearance by replacing complex Chinese event details with clear, generic phrases, all while keeping essential data intact. Truly efficient and user-friendly!

Lampes-Design.com

Nov 26, 2024  on Shopify

Ordertracker is a solid app. It’s simple to use and my customers appreciate being able to easily track their shipments. It’s been really helpful overall ! :)

My Store

Nov 25, 2024  on Shopify

Recomendo , app muito intuitivo e o script deles é o melhor que ja vi de rastreio, nao mostra que vem da china, muito bom

MarulaLab

Nov 25, 2024  on Shopify

Works most of the time, very easy to use and great looking UI, both for admin side and client side. However, sometimes the app confuses between carriers and there is no is no way to edit the carrier, so it can cause confusion for clients. Would rate 5 starts if there was a way to edit the carrier.

Clothing Realm

Nov 20, 2024  on Shopify

This order tracker app is a transformative tool! It effortlessly syncs with my Shopify store, giving my customers real-time updates on their order status. The branded tracking page is polished and professional, enhancing trust in my brand.

Karlaja

Nov 20, 2024  on Shopify

Highly recommend app, doing great and easy to use ! Prices are fair comparing to other tracking apps !

secureshade™

Nov 20, 2024  on Shopify

If you're running an online store and looking for a reliable way to help your customers track their orders, Order Tracker - Track & Upsell is a must-have app! This tool streamlines order tracking, making it easy for customers to stay updated on their purchases. Not only does it enhance customer satisfaction by offering clear, real-time updates, but the upsell feature is a fantastic way to boost your revenue without any additional hassle. The app is intuitive, user-friendly, and integrates seamlessly into your store. We need more apps like this to improve customer experience and operational efficiency. If you want to enhance your store’s functionality, this app is highly recommended. Install it today and see the difference!

Domus Store

Nov 19, 2024  on Shopify

Obrigado, app funcionando perfeitamente, me ajudou muito na minha organização de pedidos e ainda tem o script que ajuda muito na hora do cliente pesquisar seu codigo de rastreio

Maison Brillance

Nov 14, 2024  on Shopify

1 tous les jours 2 oui je recommande, car très simple d'utilisation et très intuitif pour les clients 3 la personnalisation pourrait être améliorer notamment les couleurs ou l'emplacement de la page de tacking

Holuvar

Nov 13, 2024  on Shopify

I’ve had a great experience with Ordertracker ‑ Track & Upsell. The support team is fantastic and has been incredibly helpful. Highly recommended! Thanks again

Silicone Seduction

Nov 12, 2024  on Shopify

Ordertracker has been very beneficial to our store. We receive less inquires for order updates now and importing tracking numbers into the system is seemless. We have not had any issues with the app and integrating it into our "order status" page was simple. It supports a wide range of carriers which is a benefit for us as we use multiple carries since we ship world wide. We recommend this app.

SecureShade ™

Nov 11, 2024  on Shopify

1. How often do you use Ordertracker? I use Ordertracker regularly, usually a few times a week, especially when I'm tracking multiple packages from different vendors. It’s really helpful for staying on top of delivery statuses. 2. Would you recommend Ordertracker? Yes, I would definitely recommend Ordertracker! It’s a convenient tool that makes tracking shipments from different carriers easy, all in one place. It’s saved me a lot of time and hassle. 3. How could we improve Ordertracker? One area for improvement could be to provide real-time push notifications for status updates, so I don't have to check the app constantly. Additionally, a feature that estimates delivery delays based on historical data would be a nice addition. that's all, Thank you

Boutique Whiskers & Paws

Nov 10, 2024  on Shopify

This order tracker app is a game-changer! It seamlessly integrates with my Shopify store, providing my customers with a real-time view of their order status. The branded tracking page looks professional and instills confidence in my brand. I've noticed a significant decrease in customer inquiries about order status since I implemented this app. Highly recommended for any Shopify store owner looking to enhance customer experience!

ferah

Nov 10, 2024  on Shopify

This app has been a huge asset for our website! It streamlines order tracking and provides our customers with accurate, real-time updates, which has reduced our workload and improved customer satisfaction. Easy to set up, reliable, and a must-have for any online business!

Zen Essentials

Nov 07, 2024  on Shopify

This app came highly recommended and gave me the confidence that my customers would feel confident that they would receive their orders with easily accessable tracking info from the home page. No complaints here!

Levitonic

Nov 06, 2024  on Shopify

I been using Order Tracker fow a while now, and i can say that Order Tracker is easily the best app you can choose to install to your store, its free, easy to setup and even works better than 17Track in my opinion. recommended.

Zelyth

Nov 06, 2024  on Shopify

Big fan of this app. It's decent for small stores, lots of customizations in colors, texts, what and what not display, ... compared to other big apps which get recommended as first. The only downside is that there's no direct tracking link I could find to integrate to your customer notifications, this way, your customers will land up on the general page where they have to enter their details. Besides this, I really recommend using Ordertracker! For business, but also for personal use on their website :)

MarulaLab Israel

Nov 06, 2024  on Shopify

Good app, does what it should. One of the best user UI, very simple and pretty. However sometimes it confuses between couriers and there is no way to manually change the courier. Have not tried to contact support. I'd also would like to see the auto-translation feature work with all languages and not the few it supports.

Ksa23

Nov 06, 2024  on Shopify

Gosto muito do app , principalmente o script que coloco no botão rastrear, pois não mostra que vem da china. Recomendo!

Airsoft-Normandie

Nov 05, 2024  on Shopify

J'utilise OrderTracker depuis quelque mois, mes clients sont très satisfait des fonctionnalités que cette application offre, tout comme moi, je recommande !

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