Reviews: Ordertracker ‑ Track & Upsell

Customer reviews: Ordertracker ‑ Track & Upsell

Reviews (157)

Overall rating

4.8

5

102
4

9
3
2

1
1

2

What Merchants Think

Merchants generally hold "Ordertracker ‑ Track & Upsell" in high regard, praising its functionality and helpful customer service. The app is valued for its ability to provide clear, real-time tracking updates, which enhances customer satisfaction and reduces inquiries. Many store owners appreciate its ease of use, intuitive design, and how well it integrates with their existing operations. The app is regarded as a valuable tool for both small-scale businesses and larger operations alike.

Key Strengths

Efficient order tracking with real-time updates
User-friendly and intuitive interface
Excellent customer support, particularly praised for promptness
Easy installation and integration with Shopify
Customizable and supports multiple carriers
Enhances customer satisfaction and reduces inquiry load
Provides additional upsell opportunities

Common Concerns

Occasional issues with carrier recognition and tracking accuracy
Instances of delayed or unresponsive customer support
Limited customization options for some users
Reports of non-functioning features or errors
Difficulty integrating direct tracking links in notifications

Final Thoughts

"Ordertracker ‑ Track & Upsell" is a highly recommended app for enhancing the customer experience through improved order tracking capabilities. Its strengths lie in its intuitive design, robust support options, and ability to integrate seamlessly with Shopify stores of various sizes. While some users have reported challenges with advanced customization and support responsiveness, the general consensus is that its benefits far outweigh these drawbacks, making it a valuable addition to any ecommerce operation looking to enhance order tracking and customer communication.

Lojas MM's

Feb 10, 2025 on Shopify

Muito bom

Tienda Variedades Colombianas

Feb 04, 2025 on Shopify

Ótimo aplicativo está me ajudando muito.

SraDiva

Feb 04, 2025 on Shopify

melhor app da shopify

AzulDirecty

Jan 27, 2025 on Shopify

App top, muito bom mesmo uma ótima ferramenta de automação.

MarulaLab

Nov 25, 2024 on Shopify

Works most of the time, very easy to use and great looking UI, both for admin side and client side. However, sometimes the app confuses between carriers and there is no is no way to edit the carrier, so it can cause confusion for clients. Would rate 5 starts if there was a way to edit the carrier.

Boutique Whiskers & Paws

Nov 10, 2024 on Shopify

This order tracker app is a game-changer! It seamlessly integrates with my Shopify store, providing my customers with a real-time view of their order status. The branded tracking page looks professional and instills confidence in my brand. I've noticed a significant decrease in customer inquiries about order status since I implemented this app. Highly recommended for any Shopify store owner looking to enhance customer experience!

MarulaLab Israel

Nov 06, 2024 on Shopify

Good app, does what it should. One of the best user UI, very simple and pretty. However sometimes it confuses between couriers and there is no way to manually change the courier. Have not tried to contact support. I'd also would like to see the auto-translation feature work with all languages and not the few it supports.

Airsoft-Normandie

Nov 05, 2024 on Shopify

J'utilise OrderTracker depuis quelque mois, mes clients sont très satisfait des fonctionnalités que cette application offre, tout comme moi, je recommande !

HoloGlow

Oct 02, 2024 on Shopify

Overall, it is one of the best UI's I've seen on an order tracker. And the customization is great though I do wish it made them have to put an email as well as to get info about the order. I would probably use except that the loading time is about 3 seconds before it even loads on the screen which is not good.