What Merchants Think

Overall, merchants have mixed reviews about the "Orderly Print ‑ Pack & Invoice" app. While some appreciate the app for its time-saving capabilities and exceptional customer support, others have experienced issues with recent updates and customer service responses. The app appears to have become an integral part of some businesses, yet there are concerns about communication and functionality changes.

Key Strengths

• Exceptional customer support with personalized assistance, praised for responsiveness and expertise.
• Customizability, allowing for tailored solutions through custom CSS and other modifications.
• Efficient functionality, saving users time in processing orders and invoices.
• High reliability and consistency, with an emphasis on prompt service and follow-ups.

Common Concerns

• Challenges with recent updates leading to reduced app functionality and negative impacts on business operations.
• Difficulties in accessing support quickly when needed, though individual support experiences were positive.
• Perceptions of arrogance in communication from the development team, leading to customer dissatisfaction.
• High monthly cost without proportional improvements or responsiveness prior to negative feedback.

Final Thoughts

The "Orderly Print ‑ Pack & Invoice" app is seen as a valuable tool for many businesses due to its customization features and outstanding customer support. However, recent setbacks and communication issues have affected some user experiences. While it remains a popular and efficient solution for order and invoice management, continued improvements and responsiveness could enhance the overall user experience.