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Customer reviews: Orderly Print ‑ Pack & Invoice

Reviews (137)

Overall rating
4.6

What Merchants Think

Overall, merchants have mixed reviews about the "Orderly Print ‑ Pack & Invoice" app. While some appreciate the app for its time-saving capabilities and exceptional customer support, others have experienced issues with recent updates and customer service responses. The app appears to have become an integral part of some businesses, yet there are concerns about communication and functionality changes.

Key Strengths

  • Exceptional customer support with personalized assistance, praised for responsiveness and expertise.
  • Customizability, allowing for tailored solutions through custom CSS and other modifications.
  • Efficient functionality, saving users time in processing orders and invoices.
  • High reliability and consistency, with an emphasis on prompt service and follow-ups.

Common Concerns

  • Challenges with recent updates leading to reduced app functionality and negative impacts on business operations.
  • Difficulties in accessing support quickly when needed, though individual support experiences were positive.
  • Perceptions of arrogance in communication from the development team, leading to customer dissatisfaction.
  • High monthly cost without proportional improvements or responsiveness prior to negative feedback.

Final Thoughts

The "Orderly Print ‑ Pack & Invoice" app is seen as a valuable tool for many businesses due to its customization features and outstanding customer support. However, recent setbacks and communication issues have affected some user experiences. While it remains a popular and efficient solution for order and invoice management, continued improvements and responsiveness could enhance the overall user experience.

WILL&YOU

Feb 25, 2025  on Shopify

Il serait vraiment préférable que l'application ouvre dans une nouvelle fenêtre, car nous ne sommes jamais capables de retourner voir ou nous sommes rendu pour faire imprimer les commande quand il y en a beaucoup

Petite Gazelle Atelier

Jan 29, 2025  on Shopify

I have used this app since 2018. They made a change in January and now I can't print orders or labels which is very problematic for my business. I contacted them and they told me they are looking into reverting to the old version but it's still the new version and I can't print anything. **EDIT They have contacted me by email and I am yet to see if they will fix these problems for me.

QDD

Jan 19, 2025  on Shopify

I've used this app for years. It was useful for a particular situation we had. without warning they made so many changes to how it performs and behaves in your browser. They are all worse. I messaged them and they have always been REALLY ARROGANT people. I mean I wouldn't invite these people to a party for any reason. They are just pompous now. These are the kind of reviews you get from long time customers when you simply do not care about the people that pay for your app. Its not a cheap app. Its $29/month. Actively looking for another solution. I'll find one and delete this app. UPDATE: They only cared about my opinion or user experience once the review was posted. Now I get an email from the owner of the company saying they will listen. When you charge a monthly fee for software that's a partnership. You didn't just sell me this software for a one time fee. If you did, then I wouldn't be dealing with these problems created by your updates. You created this situatiuon and if you want $29 a month from me for life, then YOU SHOULD BE LISTENING TO MY CONCERNS before I post a negative review.

Morning Market

Feb 14, 2024  on Shopify

Your ability to access a human to talk to for help is very difficult. However, Nelvin was a huge help. He was able to figure out my OrderlyPrint issue after a few attempts that we're unsuccessful he didin't give up and manged to fix the problem that was incredibly unique. Please give him praise, he was great

MYOBFASHION.COM

Oct 13, 2023  on Shopify

I express my gratitude to the developers and support service at FORSBERG+two for their outstanding professionalism and deep understanding of their work. Their remarkable applications, including Order Printer Pro, OrderlyEmails, and Orderlyprint, , have consistently delivered exceptional solutions for my needs. I am truly thankful for their prompt and proficient assistance, as they consistently address my requests with utmost professionalism and efficiency. Their seamless coordination as a highly skilled team is truly commendable.

JustFreshRoasted

Jul 24, 2023  on Shopify

We had a very specific set of customized requirements that no other Shopify app seem capable of providing. So with OrderlyPrint the support team continued to help with custom CSS many, many times without hesitation. This was extraordinary support service at night, weekends, 24 x7 as soon as I sent a question they responded in hours. In 42 years of IT, I had never seen such great assistance without asking for anything in return. Folks, this is a great app that will only get better and fixes many shortcomings in the Shopify feature set. For medium and large enterprise merchants, OrderlyPrint is a must-have. Thank you to all the support team from FORSBERG+two.

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