OrderEase: Cancel‑Edit‑Reorder

Develop by Shopify

Free plan available 7 Days Free Trial

Reduce Customer Queries. Let Customers Cancel, Edit & Reorder

Customer self-service

Order cancellation

Order editing

Quick reordering

Timebound restrictions

About OrderEase: Cancel‑Edit‑Reorder

Launched Jul 14, 2019

Built by Shopify

Address

Groningenstraat 37, Enschede, 7543 CD, NL

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

#What we do? Getting too many queries from customers for small stuff? Move away from them and focus on the bigger picture. Let your customers Cancel, Edit and Reorder right from their My Accounts section or from their Order Confirmation Email or from the Thank you page itself. They don't need to bug you for all small stuff and moreover for things they can do themselves. Not only this, configure to set Timers and Time bound restrictions to allow cancellations only upto 30 minutes or 1 hour....

Pros

Reduces customer service queries by allowing self-service options for canceling, editing, and reordering.
Gives customers flexibility and control over their orders, improving user experience.
Helps businesses focus on more important tasks by minimizing involvement in minor customer service interactions.
Configurable time-bound restrictions can prevent last-minute cancellations that might be detrimental to business operations.

Cons

Depending on configuration, might not fully prevent last-minute cancellations, potentially impacting fulfillment processes.
May require some initial setup and configuration to align app functionalities with specific business policies.
Limited customization options could be a drawback for some businesses with unique order processing needs.

Top Helpful Reviews

Eko - Staging

Oct 06, 2022 on Shopify

Does not appear to facilitate the email functionality explicitly detailed in the description which is the ONLY functionality I wanted. Support, both chat and email, unresponsive. Very disappointed.

KikiSexyCurvy

Nov 27, 2021 on Shopify

Thank you for helping to fix it for me. Also, thank you for understand my communication and patience with me.

b2b unbound coffee roasters

Aug 06, 2021 on Shopify

Thanks guys! perfect app! i tested bit arround and this one does the trick. had some extra css stuff to do and support is amazing. super fast and everthing works like expected.

Scentual Aromas Ltd

Feb 21, 2021 on Shopify

I can 100% confirm that this app does exactly what it says. I needed support and the issue was resolved within minutes from the live chat.. This was even on a Sunday.. 5* from me and friendly support.. Keep up the good work

Top Shelf Wine & Spirits

Feb 09, 2021 on Shopify

Appsdart has been SUPER helpful, as I had extra requests that was not a part of the app. They responded to my inquiries within 24 hours and we emailed back and fourth a bunch of times as they tailored to exactly what I wanted. They are awesome, I appreciate your team!

Lena Laced

Feb 05, 2021 on Shopify

I was hesitant to downloading this app because I was nervous that I wouldn't be able to set it up right, but I was pleasantly surprised by the customer service I received! I was able to instant message live with customer service! I was helped by woman that goes by the name of Wonder Woman! (so fun) I allowed her to go into my profile and she checked to make sure everything was set up for me. I didn't have to do ANYTHING! She also noticed I didn't have a subscription option for my customers so she created one for me giving my customers the option to create account with us on the main menu and footer! So thankful I didn't have to spend hours reading forums and low quality videos.

Remedy Animal Health Store

Feb 05, 2021 on Shopify

It works well, and it is really easy to add more products. My clientele will be very happy with this one. Glad I installed it.

belif India

Aug 28, 2020 on Shopify

This app have amazing support and they go extra mile to meet client requirements. Functionality is perfect and works like a charm .

Bunbougu

Jun 12, 2020 on Shopify

I am looking for this function for a long time. Great app and prompt customer feedback. Highly recommend.

bizComfort

Jan 28, 2020 on Shopify

App works as expected but I have never experienced a more dedicated support. We are a very demanding and details-focused customer so our bar is high - we demand exact execution and fair pricing along with quick on point communication. These guys are great and we will be transferring all of our stores to them. Looking forward for more functionality too!