Order Rescue

The only app which rescues invalid discount code entry

Customer behavior insights

Real-time reporting

Customizable discount codes

Dynamic code issuance

Condition-based offers

About Order Rescue

Launched Jun 14, 2024

Built by The Growth Foundation

Address

The Coach House, 1 Howard Road, Reigate, ENG, RH2 7JE, GB

Website Privacy policy Tutorial FAQ Document

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Description

Reduce cart abandonment by providing the right customers with the right offer at the right time.

Everyday, the shoppers who get to the checkout and try an invalid code, are very likely to get frustrated leave your store. To rescue them, Order Rescue, turns frustrated shoppers into happy paying customers (and helps drives incremental revenue & order volume for you!) When a customer tries a code that doesn’t work, Order Rescue generates a new customisable code and message that offers the customer something (% or money off, gift with purchase or free-delivery) instead of nothing.

Choose from money off, percentage off, free delivery and gift with purchase
Set conditions based on basket contents, value, customer status, UTM and more
Issue a single-use, dynamic code on a timer to prevent sharing
Real-time reporting shows which customers abandon vs which customers are rescued
Dashboard with insights into customer behaviour where discounts are concerned

Pros

Increases customer satisfaction by offering alternative discounts when an invalid code is used
Helps recover potentially lost sales by providing incentives like percentage or money off, free delivery, or gifts with purchase
Customizable conditions based on basket contents, value, customer status, and other criteria
Generates single-use, dynamic codes on a timer to prevent sharing and misuse
Provides real-time reporting to track customer behavior and measure the effectiveness of discounts
Dashboard with insights into customer interactions with discount codes

Cons

Potentially encourages customers to attempt to use invalid codes intentionally to receive additional discounts
May create an over-reliance on discounts to drive sales, affecting overall profit margins
Complex setup and customization requirements might be challenging for some users
Dependency on real-time code generation which could be problematic in case of technical issues or server downtime
Additional cost associated with offering discounts on top of the existing marketing expenditures