Order Rescue

Name: Order Rescue Introduction Video
Uploaded: 2024-06-15T21:03:09Z
Duration: 1 min 33 s
Description: The only app which rescues invalid discount code entry

Order Rescue

Develop by Shopify

$300-$700

/ Month

Free plan available

The only app which rescues invalid discount code entry

Customer behavior insights

Real-time reporting

Customizable discount codes

Dynamic code issuance

Condition-based offers

About Order Rescue

Launched Jun 14, 2024

Built by Shopify

Address

4388 rue Saint-Denis #200, Montreal, QC, H2J2L1, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Reduce cart abandonment by providing the right customers with the right offer at the right time.

Everyday, shoppers that try invalid discount codes at your checkout are very likely to become frustrated and leave your store. Order Rescue turns these frustrated shoppers into happy paying customers by generating a new, one-time use code that offers the customer something instead of nothing helping to drive incremental revenue, order volume & lower customer service inbounds! What you offer, when you offer it and to whom is fully customisable allowing you to protect brand equity and margin.

Choose from money off, percentage off, free delivery and gift with purchase
Set conditions based on basket contents, value, customer status, UTM and more
Issue a single-use, dynamic code on a timer to prevent sharing
Real-time reporting shows which customers abandon vs which customers are rescued
Dashboard with insights into customer behaviour where discounts are concerned

Pros

Increases customer satisfaction by offering alternative discounts when an invalid code is used
Helps recover potentially lost sales by providing incentives like percentage or money off, free delivery, or gifts with purchase
Customizable conditions based on basket contents, value, customer status, and other criteria
Generates single-use, dynamic codes on a timer to prevent sharing and misuse
Provides real-time reporting to track customer behavior and measure the effectiveness of discounts
Dashboard with insights into customer interactions with discount codes

Cons

Potentially encourages customers to attempt to use invalid codes intentionally to receive additional discounts
May create an over-reliance on discounts to drive sales, affecting overall profit margins
Complex setup and customization requirements might be challenging for some users
Dependency on real-time code generation which could be problematic in case of technical issues or server downtime
Additional cost associated with offering discounts on top of the existing marketing expenditures

Top Helpful Reviews

Strength Shop

Nov 03, 2025 on Shopify

Order Rescue has given us some really interesting insight in to how our customers are engaging with us where discounts are concerned, more importantly which customers are abandoning and why. Not only has this helped shape our code strategy but it’s also helped us convert those at the greatest risk of abandoning.

NIO Cocktails (IT)

Oct 14, 2025 on Shopify

Have used in a couple of sites now. Order rescue works great for Shopify Plus checkouts and gives much more visibility of discount code usage and also saves checkouts. We saw about 2.5% incremental order volumes in the first couple of months and are still optimising. Support is great and very responsive. Recommended to a few stores now.