Super quick to respond and resolved my issue right away with my settings for the promo I set up. They corrected what I did wrong quickly and my free gift promo was up and running!

been searching for a free gift widget and this one fits us the best, good style customizing, intuitive feature customizing too, great!

We recently added the Kite app to our Shopify store, and the experience has been outstanding. Janet Nelson and Rohan have been absolutely wonderful to work with. They are always present, responsive, and genuinely conscientious about making sure everything works seamlessly for our specific e‑commerce needs. What truly sets them apart is their dedication—tirelessly helping with any adjustments, edits, modifications, or flow changes without hesitation. They never make you feel like you’re asking too much, and their willingness to fine‑tune details until they’re just right has made a huge difference for our business. It’s rare to find a team so committed to both their product and their customers. Kite, along with Janet and Rohan’s support, has been nothing short of excellent. Highly recommended!

It was easy to set up and get the free discount running. However, there were location-based needs that they weren't able to handle (pickup orders still adding the gift even if it's not in stock at that location and the inability to limit the free gift to shipping orders only). But, their support was fast and helpful to determine the problem and limitation.

really useful for our promotions and has so many options and the support team is super helpful! highly recommend

This app has helped to speed up the setup of flexible offers. Customer Support is also great. Very responsive and knowledgeable.

After several issues with this app integrating with my store in shopify, the customer service team at Kite worked wonderfully at solving the issues. They set up a time to meet with me to walk through the issues until we figured it out. I'm still testing the app with my site, but I'm hopeful it continues to work the way it has been designed.

We've been using this app for years, and it remains the best—and only—app that meets our tiered gifting needs. It's user-friendly, and the support team is always quick to respond.

We had quite a few issues with the appearance in the cart. But the team resolved it pretty quickly. Thanks!

If you’re on the fence about installing **Kite: Discount & Free Gift**, don’t be. This app is exactly what it says it is—simple, effective, and actually useful. Setting it up took me maybe 10 minutes, tops. The interface is clean, no confusing steps, no clunky settings buried three clicks deep. You decide the discount, pick the free gift rules, hit save, done. What really impressed me was how smooth it made things for my customers. People love surprises and extra perks, and Kite makes that feel effortless. The free gift automatically shows up in the cart with no weird glitches. Customers see the discount applied right away, so there’s zero confusion or abandoned carts because someone didn’t see the promo. Since adding it, I’ve seen more repeat orders and higher average cart sizes—always nice. Plus, I didn’t have to bug my developer for anything. The support team’s there if you need them, but honestly, I didn’t. If you’re running promos and want to make them look polished without messing up your theme or slowing your site, Kite does the job perfectly. Small app, big difference. Five stars, no question.