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Customer reviews: Order Printer Pro: PDF Invoice

Develop by Shopify

Order Printer Pro is a Shopify app designed to simplify order management by generating professional invoices, packing slips, and receipts. This review covers its features, pricing, and real user feedback to help merchants decide if it fits their workflow.

Reviews (2,226)

Overall rating
4.9

What Merchants Think

The "Order Printer Pro: Invoice App" is highly regarded by merchants for its intuitive and effortless invoicing capabilities. Many users appreciate its ease of use, customization options, and seamless integration with Shopify. A standout feature highlighted by users is the exemplary customer support, which is frequently described as fast, friendly, and highly effective in resolving queries or issues, adding significant value to the overall experience.

Key Strengths

  • Exceptional customer support with prompt, knowledgeable responses.
  • Highly customizable templates that allow branding and personalization.
  • Easy integration with Shopify, enhancing the overall user experience.
  • Automated and efficient invoice generation and PDF management.
  • Robust and reliable performance, enhancing workflow efficiency.

Common Concerns

  • Some users expressed dissatisfaction with the subscription-based pricing model, especially for features previously available for free.
  • A few reviewers noted complexities in customization that might require coding knowledge.
  • Concerns over billing based on total Shopify orders, which some found misleading.

Final Thoughts

Overall, the "Order Printer Pro: Invoice App" is highly recommended for its robust features and outstanding customer service, making it a valuable tool for streamlining invoicing processes. While there are minor concerns about pricing and customization complexity, the app's benefits, such as ease of use and the ability to create professional invoices, make it an essential choice for many Shopify merchants.

Snackwerk

Jan 30, 2026  on Shopify

Durch die App muss man sich etwas wurschteln, wenn man im Programmieren nicht gerade fit ist. Aber Support unterstützt super!

Limeapple

Jan 29, 2026  on Shopify

Great app. Have saved us tons of time. Exceptional customer support. We have been using this app for a few years and we will continue to use it.

ORNABAT

Jan 26, 2026  on Shopify

Le support est réactif. Ils répondent à des questions de programmation pour la mise en page de formulaires. Il manque néanmoins la possibilité d'utiliser les metafileds des commandes et des brouillons. Dommage.

Bubbles4you Riesenseifenblasen Onlineshop

Jan 25, 2026  on Shopify

Great app for us as a very small shop. Everything you need to create nice documents to use in our business.

Transfers by MoreTranz

Jan 23, 2026  on Shopify

We had a configuration issue and Nicolas came through in just a few minutes. The app is great for custom invoices, packing slips, etc..

Hello World - Geschenkset

Jan 22, 2026  on Shopify

Sehr gute und vorallem Zuverlässige App. Support zwar nur in Englisch aber für mich als Schweizer kein problem, Sie verstehen deutsch, schreiben legetlich auf englisch zurück. abgesehen davon ist der Support sehr freuntlich, schnelle reaktionszeit und sehr kompetent.

KTM Twins

Jan 22, 2026  on Shopify

The Order Printer Pro: PDF Invoice app allows our team to share customer invoices as a PDF as well as a shareable PDF link in our shipping confirmation emails. We love all this app has to offer and the customer service is fast, easy, and efficient!

WrightSport

Jan 22, 2026  on Shopify

I needed help with dynamically connecting a purchase order tag that connected to a special field on my invoice. I spoke with Luis via live chat and he made it extremely simple. He asked me a couple of questions so that he made sure he was advising as best as possible and then carried out the task in moments. Thanks for your help Luis!!

Philippo Flowers

Jan 21, 2026  on Shopify

Great and super handy app, support helps super fast and you are not long stuck with an AI. Recommend!

VENDEZZ.com

Jan 20, 2026  on Shopify

Prima oplossing voor facturen met mooie layout. Had problemen met nummering en door klantenservicemedewerker Luis perfect geholpen. Probleem opgelost.

Nordic Socks UK

Jan 19, 2026  on Shopify

Great customer support, very quick resolutions and customised help when needed. They've helped us with some personalised requests in several of our stores. The app is very easy to use and it does what it says. Highly recommended!

Fast Eddy Bearings

Jan 19, 2026  on Shopify

This app enables me to add a Picking Bin # to my packing slips. Initially, I was clueless about how to do this, so I reached out to chat support. Within less than a minute, I connected with a real person who comprehended the task perfectly and promptly completed it for me. I haven’t explored the app’s other features yet, but I believe it will be even more helpful for other chores. It deserves a 10/10 rating, and even more so for the quality of their support.

elfy.care

Jan 19, 2026  on Shopify

So far so good, support really reactive and invoice template working as per expectation. Satisfied with my choice.

Zaybabyshop

Jan 19, 2026  on Shopify

Aplicacion muy practica, y el caht de soporte tecnico funcina muy bien. A mi me han resuelto todos los problemas enseguida sin tiempos de espera en el chat. Estoy muy contenta! Gracias!

The Dash Cam Guys

Jan 18, 2026  on Shopify

Great support team, awesome app - especially for automating invoice sending to customers (with a little bit of coding!)

Husker Hounds

Jan 18, 2026  on Shopify

Anne helped me get exactly what I needed, and I needed a LOT of help! Seriously the best customer service I've experienced in a long time. Replied instantly and made sure to continue helping me until I had no questions left. UPDATE: I have used their support numerous times and they are seriously just awesome. They have a team of coders readily available day and night to help you with anything you need. Anne is the bomb dot com!!

Vornado Singapore

Jan 16, 2026  on Shopify

They are not joking when the help desk says they will reply within a minute. A detailed guide to solve my "address changing" issue and it is solved in minutes. Had been using this Apps for 5yr and will continue to use it. Thanks Guys.

Engineering Concepts Unlimited Inc.

Jan 16, 2026  on Shopify

Works great and makes a beautiful professional looking quote PDF from Draft orders. Very helpful. Thank you for your work on this.

Birdie Balou

Jan 15, 2026  on Shopify

I want to customize with some verbiage for our business, and the Customer service support made it happen so fast!!

Husker Hounds

Jan 14, 2026  on Shopify

Anne helped me get exactly what I needed, and I needed a LOT of help! Seriously the best customer service I've experienced in a long time. Replied instantly and made sure to continue helping me until I had no questions left.

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