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Customer reviews: Order Printer Pro: Invoice App

Develop by Order Printer

Order Printer Pro is a Shopify app designed to simplify order management by generating professional invoices, packing slips, and receipts. This review covers its features, pricing, and real user feedback to help merchants decide if it fits their workflow.

Reviews (1,404)

Overall rating
4.9

What Merchants Think

The "Order Printer Pro: Invoice App" is highly regarded by merchants for its intuitive and effortless invoicing capabilities. Many users appreciate its ease of use, customization options, and seamless integration with Shopify. A standout feature highlighted by users is the exemplary customer support, which is frequently described as fast, friendly, and highly effective in resolving queries or issues, adding significant value to the overall experience.

Key Strengths

  • Exceptional customer support with prompt, knowledgeable responses.
  • Highly customizable templates that allow branding and personalization.
  • Easy integration with Shopify, enhancing the overall user experience.
  • Automated and efficient invoice generation and PDF management.
  • Robust and reliable performance, enhancing workflow efficiency.

Common Concerns

  • Some users expressed dissatisfaction with the subscription-based pricing model, especially for features previously available for free.
  • A few reviewers noted complexities in customization that might require coding knowledge.
  • Concerns over billing based on total Shopify orders, which some found misleading.

Final Thoughts

Overall, the "Order Printer Pro: Invoice App" is highly recommended for its robust features and outstanding customer service, making it a valuable tool for streamlining invoicing processes. While there are minor concerns about pricing and customization complexity, the app's benefits, such as ease of use and the ability to create professional invoices, make it an essential choice for many Shopify merchants.

VfR SW Warbeyen 1945 e.V.

Jul 16, 2025  on Shopify

großartiger Support, macht meinen Webshop endlich vollständig! Probleme mit dem Setup von PDF Links wurden innerhalb weniger Minuten bearbeitet; nun funktioniert alles.. top

Craft Cellars LTD

Jul 16, 2025  on Shopify

Excellent app and the team is extremely responsive and helpful with all of our inquiries. We have been able to customize to our needs and we have had no issues.

Deep Blue Yacht Supply

Jul 15, 2025  on Shopify

5 star service and app - I love the functionality that allows customers to download the PDF in our invoice/order email - it says our staff a ton of time

Flocking Ltd

Jul 15, 2025  on Shopify

My issue was resolved straight away with a very helpful customer care representative...very impressed

HOUSE OF SCREENS

Jul 15, 2025  on Shopify

Exceptional customer support a 10/10 experience. Anne was fantastic: quick to respond and provided exactly what I needed. Thank you to the entire team!

Anna Vance Paper Co

Jul 04, 2025  on Shopify

I have been so happy with this app for years. It's allowed me to have some really easy to edit and pretty packing slips and receipts for my customers. I also had another thing I wanted fixed and I was able to use the chat and the person (Mic) helped me out thoroughly and the process was seamless. Thank you so much to Order Printer Pro!

European Umbrellas - Schirm Oertel

Jul 03, 2025  on Shopify

App works really well. We had to adapt the provided code to a pretty complex language/markets/domains setup and their team was extremely helpful with this.

FIBER

Jun 26, 2025  on Shopify

La aplicación es muy buena y muy util, lo que mas me gusta es que es personalizable a un nivel muy superior de lo que he visto en otras aplicaciones, la recomiendo mucho.

Neap Education

Jun 26, 2025  on Shopify

Great customer service. Been using the app for a few years now. They are able to customise the invoices based on everything we need! Any issues were resolved very quickly.

Anytime Lock & Safe

Jun 25, 2025  on Shopify

Was excellent until acquired and changed ownership. Now unresponsive. Currently printing/exporting unpaid orders/invoices as fully paid.

Black Velvet Cakes

Jun 24, 2025  on Shopify

Used to be great, but seems to have outsourced their support and now a bit of a clown show. Production critical app we can no longer rely on. Seek alternatives.

BS Exchange | Sell Your Tech for Cash in Minutes

Jun 22, 2025  on Shopify

Absolutely Brilliant Support for Our PDF Email Automation I had been struggling for days trying to get automated PDF receipts working correctly for customer orders at BS Exchange, and the team who helped me honestly saved the day. They were incredibly knowledgeable, patient, and fast with their support — exactly what you need when you’re running a business and time is tight. They understood the specifics of what I wanted, including how the receipt should look, what wording to include, and even helped me make small but important tweaks like showing a negative amount to indicate payment and adding custom text like “Faster Payment.” They made sure everything worked perfectly with our Shopify setup and branding. Thanks to them, our order emails now look clean, professional, and work automatically — saving me tons of time. If you’re looking for reliable support for anything related to Shopify email templates or automated documents, I highly recommend them. A real pleasure to work with! — Santino, Founder of BS Exchange

Absocutely

Jun 22, 2025  on Shopify

Somehow the code on the templates was changed and it didn't work at first. But I reached out to their customer service and they were AWESOME! They responded in less than a minute and fixed it right away. 10 stars for their customer service!!

Orpaï Studio : Boutique en ligne de décoration intérieure, mobilier indien et poteries anciennes

Jun 21, 2025  on Shopify

Très bon support réactif à chaque fois que nous avons fait appel à eux, même le weekend. Super app

BoxoUSA

Jun 20, 2025  on Shopify

I have used this app on three different Shopify stores. It has made invoice customization and printing much easier for my team and customers.

Wholesale Water Heater

Jun 20, 2025  on Shopify

App works as intended, and is very reliable. Chat support is very responsive, and helps work to resolve any questions.

J Hewit & Sons

Jun 18, 2025  on Shopify

The team here is the best I've dealt with! I've learned a lot about liquid coding over the past few months setting up my website, and these guys have definitely been a part of that. If I ever have something I want to change on my invoices and I can't do it, the team will respond immediately and they sort it out really quick :)

Nexleds

Jun 12, 2025  on Shopify

As always – excellent service and straight to the point. You guys don’t just respond – you solve problems.

JASKER'S

Jun 12, 2025  on Shopify

Tolle App mit sehr schönen und cleanen Vorlagen für Rechnung, Packzettel und Lieferscheine. Great Job ;)

Time2Drink

Jun 12, 2025  on Shopify

Excellent support The support team is truly impressive. They resolved my issue quickly and accurately. Even though it was my first time reaching out, I was immediately impressed. They understood exactly what I needed and provided full assistance.

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