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Customer reviews: Order Printer Pro: PDF Invoice

Develop by Shopify

Order Printer Pro is a Shopify app designed to simplify order management by generating professional invoices, packing slips, and receipts. This review covers its features, pricing, and real user feedback to help merchants decide if it fits their workflow.

Reviews (1,558)

Overall rating
4.9

What Merchants Think

The "Order Printer Pro: Invoice App" is highly regarded by merchants for its intuitive and effortless invoicing capabilities. Many users appreciate its ease of use, customization options, and seamless integration with Shopify. A standout feature highlighted by users is the exemplary customer support, which is frequently described as fast, friendly, and highly effective in resolving queries or issues, adding significant value to the overall experience.

Key Strengths

  • Exceptional customer support with prompt, knowledgeable responses.
  • Highly customizable templates that allow branding and personalization.
  • Easy integration with Shopify, enhancing the overall user experience.
  • Automated and efficient invoice generation and PDF management.
  • Robust and reliable performance, enhancing workflow efficiency.

Common Concerns

  • Some users expressed dissatisfaction with the subscription-based pricing model, especially for features previously available for free.
  • A few reviewers noted complexities in customization that might require coding knowledge.
  • Concerns over billing based on total Shopify orders, which some found misleading.

Final Thoughts

Overall, the "Order Printer Pro: Invoice App" is highly recommended for its robust features and outstanding customer service, making it a valuable tool for streamlining invoicing processes. While there are minor concerns about pricing and customization complexity, the app's benefits, such as ease of use and the ability to create professional invoices, make it an essential choice for many Shopify merchants.

Platatac

Oct 24, 2025  on Shopify

Out of all the Shopify apps I've evaluated and use, this was by far the easiest and quickest to setup. Support documentation to quickly customise the invoice template was also simple and concise - branding, adding ABN, changing email address to support email etc. This app quickly solved a big pain point, sending GST Tax Invoices to Australian customers, but nice to have for all our global customers.

Seaweed Enterprises Australia

Oct 24, 2025  on Shopify

FANTASTIC SERVICE! And a great app! If all the apps had this level of customer service what a wonderful world it would be! I needed PDF invoices for my wholesale customers and this app is perfect. And I needed some customisation on the PDF, they gave me the code to do it straight away! Highly recommend Order Printer Pro!

FORM Bikefitting

Oct 23, 2025  on Shopify

This page says up to 50 orders on a free subscription. That's not true. When I installed the app it staes that $10 will be charged each 30 days. I need this app to process under 50 orders to PDF every quarter. $10 per month is just not worth it. Really infuriating that the app falsely advertises a free option.

Susie's South Forty Confections

Oct 22, 2025  on Shopify

We have been using this app for over 2 years with shipping on our website. If there is ever and issue with the application, they are very prompt and efficient in helping to fix the problem right away. We have had others that take 2-3 days to fix an issue on their application. Would definitely recommend this application!!

南のアイデア工房

Oct 22, 2025  on Shopify

Very good customer service. The invoice download button seemed to disappeared when I upgraded the check page as Shopify required. I asked through chat and got feedback like in seconds. Very Nice!

Tabletopics

Oct 21, 2025  on Shopify

Prompt and efficient assistance rendered when I needed help with changes to the Logo, address and thank you message. Anne was friendly and assisted with the updates across all templates in a breeze. She provided a detailed guide too if I were to need to make changes in future! Recommended for the prompt assistance!

Dowling Catholic Campus Store

Oct 15, 2025  on Shopify

Nicolas solved my request in about 5 minutes and as a result, will save me HOURS of work each month! Such a great product and great support system. Thank you!

Cakesmiths

Oct 14, 2025  on Shopify

Luis was incredibly patient and helpful with all of my questions and manage to answer and solve my problems quickly and efficiently

MelubaBadges

Oct 14, 2025  on Shopify

Been using Order Printer Pro for years now and would highly recommend them, great app and fantastic support!

Kalve Coffee Roasters

Oct 14, 2025  on Shopify

Has been a perfect solution to create and translate custom invoice that matches local jurisdiction. Customer support is excellent and has helped us multiple times to solve necessary issues!

Scoplex Skincare

Oct 11, 2025  on Shopify

Unable to access the Order Printer Pro App even after accepting it's collaboration request and receiving confirmation mail......It worked for a while but now again It's still showing the Connection reset error

Midwest Musical Imports

Oct 09, 2025  on Shopify

Very responsive and helpful with my requests. They worked quickly and efficiently, offering step by step instructions on how to do things.

The Bento Buzz

Oct 09, 2025  on Shopify

We've used this app for years and every time we have needed assistance with customising something the support team has been quick at responding and efficiently completes every request exactly as we ask for! It's rare to find customer service reps that genuinely listen and work to achieve what you've asked for, these guys have nailed it.

BYMconfort

Oct 06, 2025  on Shopify

estoy contento con esta aplicacion te personalizan la plantilla y el soporte tecnico es imediato, exelente aplicacion les recominedo que lo prueven

Premon

Oct 03, 2025  on Shopify

I am very satisfied with the app. I can customize all invoices and documents exactly the way I want using the template code. If there are any issues, the support team responds within minutes and resolves the problems efficiently.

Kirkman

Oct 03, 2025  on Shopify

I needed some adjustments to an Invoice and Andres helped me quickly and efficiently. I was skeptical at first about using the chat feature but my issue was resolved quicker and easier than via email request!

Korean Skincare Supply

Oct 03, 2025  on Shopify

For awhile I have had problems with invoicing and this app has all the features I need. PDF invoice is automated when customer place an order and PDF can be downloaded when customer login. Patrishia has helped me set up the code and solved all the problems for me. Amazing support and I highly recommend this app so look no further.

OMG Blings

Oct 02, 2025  on Shopify

Amazing support! Luis and Nicolas were great at meeting my requests for my personalized invoice template. Super fast and helpful.

Jacquelinexplores

Oct 02, 2025  on Shopify

Wow, the support is amazing. They helped me really fast! I´m happy to have such a great support with order printer pro

sublimania.com

Sep 30, 2025  on Shopify

Louis provided excellent customer support - this app and service is first class Would really recommend !

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