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Customer reviews: Order Merger ‑ Merge Orders

Develop by Shopify

Reviews (61)

Overall rating
4.5

What Merchants Think

Merchants have mixed experiences with the "TrioM Combine & Merge Orders" app. While some rave about its effectiveness and excellent customer service, others have encountered severe issues that resulted in financial losses and frustration. The app's utility in combining orders efficiently is acknowledged, but challenges, particularly with order duplication and fulfillment, have led to dissatisfaction for several users.

Key Strengths

  • Effective at merging orders to reduce shipping costs.
  • Quick and helpful customer support team.
  • Easy setup and user-friendly interface.
  • Essential for businesses needing to combine multiple orders for logistical solutions.

Common Concerns

  • Reports of orders being duplicated instead of merged, leading to financial discrepancies.
  • Initial setup issues resulted in unintended order handling leading to losses.
  • Communication gaps with support in handling significant order issues.
  • Potential complications with tax reporting due to duplicated sales data.

Final Thoughts

"TrioM Combine & Merge Orders" can be a valuable tool for businesses seeking to streamline their order processing. However, its utility is tempered by operational risks and financial implications noted by some users. Ensuring precise configuration and thorough communication with customer service can enhance its reliability, making it a solid option for order management if carefully managed.

Section 119

Mar 18, 2020  on Shopify

Konstantin was very helpful! He called me over the phone and explained how to use the app. He was very knowledge

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