Reviews: TrioM Combine & Merge Orders

Customer reviews: TrioM Combine & Merge Orders

Reviews (85)

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What Merchants Think

Merchants have mixed experiences with the "TrioM Combine & Merge Orders" app. While some rave about its effectiveness and excellent customer service, others have encountered severe issues that resulted in financial losses and frustration. The app's utility in combining orders efficiently is acknowledged, but challenges, particularly with order duplication and fulfillment, have led to dissatisfaction for several users.

Key Strengths

Effective at merging orders to reduce shipping costs.
Quick and helpful customer support team.
Easy setup and user-friendly interface.
Essential for businesses needing to combine multiple orders for logistical solutions.

Common Concerns

Reports of orders being duplicated instead of merged, leading to financial discrepancies.
Initial setup issues resulted in unintended order handling leading to losses.
Communication gaps with support in handling significant order issues.
Potential complications with tax reporting due to duplicated sales data.

Final Thoughts

"TrioM Combine & Merge Orders" can be a valuable tool for businesses seeking to streamline their order processing. However, its utility is tempered by operational risks and financial implications noted by some users. Ensuring precise configuration and thorough communication with customer service can enhance its reliability, making it a solid option for order management if carefully managed.

Swoofed

Feb 28, 2025 on Shopify

DO NOT USE THIS APP!!!! PLEASE!!! THIS APP DUPLICATES ORDERS AND LOST ME OVER $25,000 WORTH OF PRODUCTS. PLEASE PLEASE PLEASE UNINSTALL THIS ALL IMMEDIATELY! I CANNOT EXPRESS HOW MUCH I HATE THIS APP.

ANNANSS

Feb 16, 2025 on Shopify

I had a terrible experience with this app. Due to some issue on their end, they decided to give my item away for free without my consent, causing me to lose $512! I had no choice but to cancel the order, and the entire process was frustrating and unprofessional. This app is unreliable, and I definitely *do not recommend* it to anyone. Stay away if you value your time and money!

NeuEve

Jan 12, 2025 on Shopify

This app has made us lose over $6,000. They were DUPLICATING our orders instead of merging them. We found out about this bug, reached out to them with ZERO response on their part. We escalated the issue to Shopify, and TrioM didn't even reply to them. I honestly have no words for how poorly the situation was handled.

Tallmenshoes.com

Jun 26, 2024 on Shopify

Due to the app not marking the orignal Meta order as fulfilled, All the Meta orders were all refunded. Lost alot of money using this app. Not recommended if you use Facebook or Instagram for order merger.

Bewilderment

Aug 17, 2023 on Shopify

We set up the app and had their team double check it before launch. We launched it and bam we lost $1,500+ due to orders being double printed inconsistently - it was hard to catch for us. Upon reaching out about the massive issue, they ignored me now three times. I wish I could upload the emails and the chats! Unprofessional company, buyer beware. We're contacting shopify and working with a lawyer to recover the sum.