Taranker.Com Logo
TrioM Combine & Merge Orders logo

Customer reviews: TrioM Combine & Merge Orders

Develop by Trio M

Reviews (85)

Overall rating
3.4

What Merchants Think

Merchants have mixed experiences with the "TrioM Combine & Merge Orders" app. While some rave about its effectiveness and excellent customer service, others have encountered severe issues that resulted in financial losses and frustration. The app's utility in combining orders efficiently is acknowledged, but challenges, particularly with order duplication and fulfillment, have led to dissatisfaction for several users.

Key Strengths

  • Effective at merging orders to reduce shipping costs.
  • Quick and helpful customer support team.
  • Easy setup and user-friendly interface.
  • Essential for businesses needing to combine multiple orders for logistical solutions.

Common Concerns

  • Reports of orders being duplicated instead of merged, leading to financial discrepancies.
  • Initial setup issues resulted in unintended order handling leading to losses.
  • Communication gaps with support in handling significant order issues.
  • Potential complications with tax reporting due to duplicated sales data.

Final Thoughts

"TrioM Combine & Merge Orders" can be a valuable tool for businesses seeking to streamline their order processing. However, its utility is tempered by operational risks and financial implications noted by some users. Ensuring precise configuration and thorough communication with customer service can enhance its reliability, making it a solid option for order management if carefully managed.

Swoofed

Feb 28, 2025  on Shopify

DO NOT USE THIS APP!!!! PLEASE!!! THIS APP DUPLICATES ORDERS AND LOST ME OVER $25,000 WORTH OF PRODUCTS. PLEASE PLEASE PLEASE UNINSTALL THIS ALL IMMEDIATELY! I CANNOT EXPRESS HOW MUCH I HATE THIS APP.

ANNANSS

Feb 16, 2025  on Shopify

I had a terrible experience with this app. Due to some issue on their end, they decided to give my item away for free without my consent, causing me to lose $512! I had no choice but to cancel the order, and the entire process was frustrating and unprofessional. This app is unreliable, and I definitely *do not recommend* it to anyone. Stay away if you value your time and money!

NeuEve

Jan 12, 2025  on Shopify

This app has made us lose over $6,000. They were DUPLICATING our orders instead of merging them. We found out about this bug, reached out to them with ZERO response on their part. We escalated the issue to Shopify, and TrioM didn't even reply to them. I honestly have no words for how poorly the situation was handled.

kingfisherwoodworks

Jan 01, 2025  on Shopify

We use this app, however, be very careful with settings. As far as I can see, the defaults could cost you. Last year we merged several thousand $ worth of orders but it seems the the app created new orders as if it they were additional sales. Shopify then overestimated the 1099 to the IRS—showing elevated sales. As a sole proprietor or LLC, you'd need to enter the excess as "returns and allowances" or similar in schedule C of your 1040 federal return. Simply stating your actual sales would underreport sales sent to the IRS and could cost you an audit, and a lot of additional red tape. Depending on your State, the problem could even be further exacerbated.

Tallmenshoes.com

Jun 26, 2024  on Shopify

Due to the app not marking the orignal Meta order as fulfilled, All the Meta orders were all refunded. Lost alot of money using this app. Not recommended if you use Facebook or Instagram for order merger.

Bewilderment

Aug 17, 2023  on Shopify

We set up the app and had their team double check it before launch. We launched it and bam we lost $1,500+ due to orders being double printed inconsistently - it was hard to catch for us. Upon reaching out about the massive issue, they ignored me now three times. I wish I could upload the emails and the chats! Unprofessional company, buyer beware. We're contacting shopify and working with a lawyer to recover the sum.

Radical Variance

May 10, 2023  on Shopify

This app is extremely useful. We've had instances where someone places a follow-up order shortly after their initial order. Due to the shipping dimensions of our product, that follow up order can double international customers' overall shipping costs. Potentially, that's an extra $60-80 or more, depending upon the destination. Order Merger makes it super-simple to combine orders, so we can refund the extra shipping cost. Such a deal... being able to merge 5 orders or less, per month, free of charge. I'm told the app doesn't affect website speed since it works on the 'back office, and not on the storefront. Support is really fast and effective, too. Depending upon your sales volume, you might want to choose to merge manually... at least while you're checking it out.

Loëla

Oct 01, 2021  on Shopify

Do the job perfectly ! easy to setup and at a good price, our customer love it. support is amaaaazing !

Unbound Merino

Jun 09, 2021  on Shopify

Love this app. And the customer service. Very quick and friendly staff. They were very fast in replying and fixing an issue. Cheers to the team!

Diosa Luxe Apparel

Dec 11, 2020  on Shopify

I used this app to help me merge my orders and ran into a little issue. Their customer service team was A1! They were able to see the problem I had, provided clear solutions and walked me through the entire process with ease. Great communication, fast replies and 24hr service. T

LetterFlex

Aug 04, 2020  on Shopify

Great app, a must-have when you're using a post-purchase upsell to combine orders into one. The support is quick and helps solve any issues.

Farmivore

Jul 09, 2020  on Shopify

This app is essential to our business model which offers local delivery twice per week, with two cutoffs for customers on different days of the week. Our routing software can only send one order to one stop, and multiple customers like to add on to their order before the deadline. We needed a way to combine those orders and send them as one -- this is the ONLY app I have found on the app store that does this. We had some real trouble implementing the app in the beginning, and it caused a huge headache with orders merging that should not, and the other way around. I was able to work with support to get these issues resolved, and they told me that this app now has a full time developer. They are asking me for improvement suggestions, which is great. Overall, this app works well now that the bugs were addressed, and I am hopeful they just keep improving. Highly recommended if you need to merge orders.

Section 119

Mar 18, 2020  on Shopify

Konstantin was very helpful! He called me over the phone and explained how to use the app. He was very knowledge

Scroll to Top