Order Lookup | venntov

Develop by Shopify

$10

/ Month

7 Days Free Trial

Live order tracking for your customers. They'll love it.

Real-time updates

Carrier integration

Customer portal

Customizable page

Live order tracking

About Order Lookup | venntov

Launched Oct 10, 2012

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Reduce WISMO support requests by giving customers real-time order tracking information

Are you and/or your customer support team are tired of answering the same question of “where is my order?” With us, you can branded and customized order tracking page so you can spend less time answering customer service questions and more time running your business. Perfect for any type of business, and especially popular with dropshipping businesses, our app syncs orders and updates shipping info from global carriers. Save time, save money, and make your customers happy.

Order lookup with branded tracking page
Order tracking across over 100 shipping carriers
Auto sync orders and update shipping from global carrier
No more WISMO tickets
Great for dropshipping

Pros

Reduces support requests by providing real-time order tracking information for customers
Adds an easy-to-use customer-facing portal to Shopify storefronts
Empowers customers to access their order information using their email and order number
Includes any store owner-added notes or tracking information in the portal
Supports order tracking across over 100 shipping carriers
Offers a customizable order lookup page to fit branding and store design

Cons

May require initial setup and customization to integrate seamlessly with existing Shopify storefront
Relies on customer interaction with the portal; customers who prefer direct support might not engage with it
Potential technical issues if there are changes or disruptions in shipping carrier APIs

Top Helpful Reviews

Dirt Cop

Apr 03, 2017 on Shopify

Absolutely essential. Customers need/want to know where there order is, and now they can. This is such a simple tool to make your store feel like the big time. 100% worth the money to not have to manually track orders for our customers. We are so happy to finally have this capability on our site. Thanks!

ACE Hackware

Apr 05, 2015 on Shopify

Order Lookup helps our customers find their order of lockpicks and bump keys faster that the traditional interface!

Sauce Hockey

Jan 26, 2015 on Shopify

Great app. It's saved us a lot of time with customer inquiries on the customer service side of our business. For customers, it allows them access to pull up their order status at their convenience. Setup was very easy. We recommend this app.

Ames Bros

Dec 02, 2014 on Shopify

We've only been using this app for 1 month and we can already tell it's a win-win. About 35% of our customers are using it, and I expect that number will increase now that we've added a hyperlink to "Check Order Status" in our Order Confirmation Emails. We had a very minor css display issue a couple of buttons that Josh took care of right away and at no cost. Love the fact that our customers can keep tabs on their orders, on their own time, and without sending in a support ticket. With customers in different time zones this app allows us to provide a much higher level of customer support without having to lift a finger. Thanks for the great app!

Angelus Direct

Nov 24, 2014 on Shopify

Had this for a few months 3000+ people have tried it out. Seems to be working as I haven't heard any complaints. The best kind of app one I forgot I even had because it just works haha.

Ss BREWING TECHNOLOGIES

Nov 12, 2014 on Shopify

Works as advertised. Out of 800 orders we had over a certain time window, there were 300 inquiries made to Order Lookup app - thus saving us hundreds of emails to our support line. Would be good if they could share their stats with some automated reporting - we didn't know how valuable it was until they asked how we liked the app ;) Stop thinking, just add it to your store now! Mitch Ss Brewtech www.ssbrewtech.com

Victoria Emerson

Nov 06, 2014 on Shopify

Great app that works perfectly. Has saved our customer service team countless hours and made many satisfied customers as they are able to get an order update in realtime.

MerchLimited

Nov 19, 2013 on Shopify

With this holiday rush on the way, this app is a must. Order Lookup app has reduced 80% of the customer service emails we receive.

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