Reviews: Order Fulfillment Guru

Customer reviews: Order Fulfillment Guru OMS

Reviews (97)

Overall rating

5

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What Merchants Think

The "Order Fulfillment Guru" app receives mixed reviews from merchants. Many appreciate its ease of use, reliability in handling complex order routing, and strong customer support. However, some users report significant issues with inventory updates and occasional dissatisfaction with the customer service responsiveness. Overall, many find the app to be a valuable tool for streamlining order fulfillment processes, provided certain functionalities meet their specific needs.

Key Strengths

Easy setup and user-friendly interface.
Effective at managing complex order routing and prioritization.
Reliable for forwarding orders and handling complex workflows.
Highly praised customer support, especially in setup and troubleshooting phases.
Responsive to customization and adjustment requirements.

Common Concerns

Issues with timely and accurate inventory updates.
Inconsistent customer support experience, with reports of generic responses.
Higher pricing perceived by some as not proportional to service value.

Final Thoughts

The "Order Fulfillment Guru" app is generally well-received for its functionality and excellent support in facilitating complex order logistics. While the app is praised for its reliability and ease of use, improvements in inventory management and customer support consistency could enhance its value further. It remains a recommended tool for businesses with intricate order fulfillment needs, though prospective users should ensure it aligns with their specific operational requirements.

LÖV Flowers

Feb 02, 2024 on Shopify

Good customer service and helpful with setting up the app functions.

Department 56

Jan 09, 2024 on Shopify

We have an extremely specific and complex use case for OFG building an order sharing system into the back end of our site, and were able with some work to make it work. We are happy with the results. Currently implementing some further improvements after a helpful one on one chat as well. Straightforward to use, and responsive support team.

Limited Coffee Co

Jan 05, 2024 on Shopify

Great app, the only one making life really easy forwarding orders. The price is a little high and the service is great, they're super helpful but does feel a bit rushed at times. All in all very happy!

HUSSL

Nov 23, 2023 on Shopify

Great support and quick replies on any questions i had

YoungLA

Oct 06, 2023 on Shopify

OFG app is a fantastic app. We have multiple warehouses and OFG app is able to handle our complex order routing logic to send orders to various warehouses. We want to ship from a warehouse that is closest to the customer’s destination. We don’t want to split an order between multiple different warehouses if we can avoid it. The OFG app allows us to prioritize and use the “all or nothing” fulfillment logic. The Cork Labs team helped us set up expansion stores, one per warehouse. It makes it very easy for WMS to pull orders. Each warehouse only sees their own orders and there is no confusion of pulling orders that are meant for other warehouses. The app itself has a nice and easy to use interface. Their support is amazing and always available to help. We do a lot of flash sales, and the Cork Labs team is available to make some changes for us and resolve our issues. I believe this is by far the best order routing app for Shopify.