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Customer reviews: Order Fulfillment Guru

Develop by Cork Labs

Reviews (115)

Overall rating
5

What Merchants Think

The "Order Fulfillment Guru" app receives mixed reviews from merchants. Many appreciate its ease of use, reliability in handling complex order routing, and strong customer support. However, some users report significant issues with inventory updates and occasional dissatisfaction with the customer service responsiveness. Overall, many find the app to be a valuable tool for streamlining order fulfillment processes, provided certain functionalities meet their specific needs.

Key Strengths

  • Easy setup and user-friendly interface.
  • Effective at managing complex order routing and prioritization.
  • Reliable for forwarding orders and handling complex workflows.
  • Highly praised customer support, especially in setup and troubleshooting phases.
  • Responsive to customization and adjustment requirements.

Common Concerns

  • Issues with timely and accurate inventory updates.
  • Inconsistent customer support experience, with reports of generic responses.
  • Higher pricing perceived by some as not proportional to service value.

Final Thoughts

The "Order Fulfillment Guru" app is generally well-received for its functionality and excellent support in facilitating complex order logistics. While the app is praised for its reliability and ease of use, improvements in inventory management and customer support consistency could enhance its value further. It remains a recommended tool for businesses with intricate order fulfillment needs, though prospective users should ensure it aligns with their specific operational requirements.

A2Z Tobacco

Apr 08, 2025  on Shopify

app works like a charm. Price seems extreme at first but the team at order fulfillment guru is outstanding. I would recommend this app to those who have a need with shipping from multiple warehouse, etc. When an app and a good team behind that app come together its like magic and you dont even know how you functioned without the app.

turtlebeans coffee

Apr 03, 2025  on Shopify

I’ve been super happy with Kevin’s assistance. Getting off the ground has been challenging however diving in and being super responsive has been Kevin’s greatest strength! Guru is an awesome app and makes connections between stores so easy. Their ongoing support is undeniable!

MrBeast.store

Mar 21, 2025  on Shopify

This app is the backbone of our multi location fulfilment business. It is also the only solution I found that enabled Shopify Managed Markets to work with custom locations, but is suitable for all Shopify plans. It is HIGHLY configurable and will without any doubt meet your routing and fulfilment needs. Support is extremely fast and responsive. I cannot recommend it highly enough.

xSuit

Mar 05, 2025  on Shopify

Works well and does what it says. Would recommend.

ConQuestJournals

Feb 13, 2025  on Shopify

Order Fulfillment Guru has been a great solution for our print-on-demand needs, allowing us to route specific POD orders to another ShipStation account. Kevin was incredibly helpful throughout the process—answering all our questions and providing excellent support. Now that everything is running smoothly, it has streamlined our workflow and made order management much more efficient. If you need a way to automate order routing, this tool is definitely worth considering!

Bread SRSLY

Feb 12, 2025  on Shopify

The app so far has been very simple to set up and easy to use- almost a little too easy, I wasn't sure it would actually work! Glad to find an app that actually does what it says it will do. Works well for our needs.

The Christmas Light Emporium

Jan 02, 2025  on Shopify

We have a few suppliers that we send orders to via email for fulfillment. OFG provides a quick and easy way to send the orders for fulfillment and to track open and shipped orders. The one or two questions we have had along the way have been answer very quickly. Couldn't ask for more. Nice job.

Ninja Transfers

Dec 16, 2024  on Shopify

Great product, very reliable service, have been able to set it and forget it!

AUTEUR

Oct 01, 2024  on Shopify

Very useful app and helpful and responsive support! Highly recommend.

Olivela

Aug 26, 2024  on Shopify

The app was very easy to set up and helps our business support both a local warehouse and drop ship business. The team are good with support but this is exclusively over email. Good value for money.

OPD Manufacturing

Aug 12, 2024  on Shopify

Order fulfillment Guru is a great app. We use it for a sync with a partner and it works flawlessly. Kevin is very helpful during setup. I definitely recommend this app if it meets your use case.

Ecomflow

Jul 25, 2024  on Shopify

This tool helped us manage complicated fulfilment workflows. Their support is top tier!

Theory Sabers

Apr 28, 2024  on Shopify

Gram and Grain

Apr 25, 2024  on Shopify

Incredible customer service!

diarrablu

Apr 16, 2024  on Shopify

Thanks Kevin! Fast and clear answers to solve our problem and doubts.

LÖV Flowers

Feb 02, 2024  on Shopify

Good customer service and helpful with setting up the app functions.

Department 56

Jan 09, 2024  on Shopify

We have an extremely specific and complex use case for OFG building an order sharing system into the back end of our site, and were able with some work to make it work. We are happy with the results. Currently implementing some further improvements after a helpful one on one chat as well. Straightforward to use, and responsive support team.

Limited Coffee Co

Jan 05, 2024  on Shopify

Great app, the only one making life really easy forwarding orders. The price is a little high and the service is great, they're super helpful but does feel a bit rushed at times. All in all very happy!

HUSSL

Nov 23, 2023  on Shopify

Great support and quick replies on any questions i had

YoungLA

Oct 06, 2023  on Shopify

OFG app is a fantastic app. We have multiple warehouses and OFG app is able to handle our complex order routing logic to send orders to various warehouses. We want to ship from a warehouse that is closest to the customer’s destination. We don’t want to split an order between multiple different warehouses if we can avoid it. The OFG app allows us to prioritize and use the “all or nothing” fulfillment logic. The Cork Labs team helped us set up expansion stores, one per warehouse. It makes it very easy for WMS to pull orders. Each warehouse only sees their own orders and there is no confusion of pulling orders that are meant for other warehouses. The app itself has a nice and easy to use interface. Their support is amazing and always available to help. We do a lot of flash sales, and the Cork Labs team is available to make some changes for us and resolve our issues. I believe this is by far the best order routing app for Shopify.

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