Reviews: Order Fulfillment Guru

Customer reviews: Order Fulfillment Guru OMS

Reviews (104)

Overall rating

4.9

5

35
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What Merchants Think

The "Order Fulfillment Guru" app receives mixed reviews from merchants. Many appreciate its ease of use, reliability in handling complex order routing, and strong customer support. However, some users report significant issues with inventory updates and occasional dissatisfaction with the customer service responsiveness. Overall, many find the app to be a valuable tool for streamlining order fulfillment processes, provided certain functionalities meet their specific needs.

Key Strengths

Easy setup and user-friendly interface.
Effective at managing complex order routing and prioritization.
Reliable for forwarding orders and handling complex workflows.
Highly praised customer support, especially in setup and troubleshooting phases.
Responsive to customization and adjustment requirements.

Common Concerns

Issues with timely and accurate inventory updates.
Inconsistent customer support experience, with reports of generic responses.
Higher pricing perceived by some as not proportional to service value.

Final Thoughts

The "Order Fulfillment Guru" app is generally well-received for its functionality and excellent support in facilitating complex order logistics. While the app is praised for its reliability and ease of use, improvements in inventory management and customer support consistency could enhance its value further. It remains a recommended tool for businesses with intricate order fulfillment needs, though prospective users should ensure it aligns with their specific operational requirements.

Barista och Espresso

Oct 16, 2025 on Shopify

We have been testing this app now for over half a year, but unfortunately it is not working as expected. When importing products from a foreign supplier which is having variant names in a different language the whole thing stops working because it needs to same variant names and not only SKU's. Stops working? Not only that: it creates new shopify product ID's and sets the prices to 0 There seems to be a complicated way around setting up variant names using metafields. But how to do that with hundreds of products? There are apps on the shopify app store who claim to only use the SKU as a reference point. The developer replied with:'SKUs are not reliable as many stores do not enforce unique SKUs in their store.' If this is the real reason, then that is easy to solve, because we instructed our suppliers to create unique SKU's. and again: if this is the real reason, allow users of your app to have the choice: sync by SKU only, or Sync by SKU and variant names. Make that as a clear option and a lot of irritation would have been avoided. For us the app is not really usable for suppliers who use different languages for their variant names. Just an absolute nightmare. Pity i did not know that when i started using this app.