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Customer reviews: Order Fulfillment Guru OMS

Develop by Cork Labs

Reviews (101)

Overall rating
5

What Merchants Think

The "Order Fulfillment Guru" app receives mixed reviews from merchants. Many appreciate its ease of use, reliability in handling complex order routing, and strong customer support. However, some users report significant issues with inventory updates and occasional dissatisfaction with the customer service responsiveness. Overall, many find the app to be a valuable tool for streamlining order fulfillment processes, provided certain functionalities meet their specific needs.

Key Strengths

  • Easy setup and user-friendly interface.
  • Effective at managing complex order routing and prioritization.
  • Reliable for forwarding orders and handling complex workflows.
  • Highly praised customer support, especially in setup and troubleshooting phases.
  • Responsive to customization and adjustment requirements.

Common Concerns

  • Issues with timely and accurate inventory updates.
  • Inconsistent customer support experience, with reports of generic responses.
  • Higher pricing perceived by some as not proportional to service value.

Final Thoughts

The "Order Fulfillment Guru" app is generally well-received for its functionality and excellent support in facilitating complex order logistics. While the app is praised for its reliability and ease of use, improvements in inventory management and customer support consistency could enhance its value further. It remains a recommended tool for businesses with intricate order fulfillment needs, though prospective users should ensure it aligns with their specific operational requirements.

STEVE MORRIS ENGINES MERCH STORE

Sep 18, 2025  on Shopify

App works great and customer service is excellent! A huge frustration with most apps I've dealt with is getting help when I need it. They (Claire) helped me resolve my error and got me up and running quickly.

Binopolis Ltd

Aug 19, 2025  on Shopify

Easy setup, and works with minimal issues. Had 1 since using and the team sorted very quickly.

Larroude

Aug 08, 2025  on Shopify

Very helpful and reactive support.

Home Lab

Aug 06, 2025  on Shopify

We have been using OFG for a 2+ years, it's changed our business model.. Yes we have our own warehouse full of stock, but the ability to dropship a range of product seamlessly from suppliers warehouse. Well that's great for sales and cashflow!! Kevin and the support team are excellent, quick replies, exact knowledge answers, its 100% want you want!

Epic Cycles

Aug 05, 2025  on Shopify

Go Fast Don't Die

Jul 23, 2025  on Shopify

SWAG

Jul 09, 2025  on Shopify

Great and useful app and excellent customer service from Kevin & the team.

larroude-marketplace-us-br

Jun 25, 2025  on Shopify

YoungLA-Europe

Jun 24, 2025  on Shopify

I highly recommend this app for order routing. This app is easily configurable and sophisticated enough to support our complicated order routing rules. The app allows us to pick and choose which warehouse we want to use based on countries, states, shipping methods, order tags and etc. If we don't have all products available from one warehouse, it can split the order among multiple warehouses. Tech support is very helpful. The team has a lot of knowledge and always able to come up solutions to our unique situations. Keep up the good work.

PMP LLC

Jun 11, 2025  on Shopify

Wow. The best customer support I've had for an app for a long time. And the app is packed full with a million options - they leave no page unturned.

High Spirits

May 20, 2025  on Shopify

Sunbeltgifts

May 09, 2025  on Shopify

Order Fulfillment Guru is easy to set up and has prompt support. We are just getting started but think it will enable us to scale our business in a short time frame.

Petra

Apr 27, 2025  on Shopify

This app has truly saved my life as a small business whose vendors drop-ship. I would not be able to run my store without it. Support is super fast and helpful too. All around five stars!

A2Z Tobacco

Apr 08, 2025  on Shopify

app works like a charm. Price seems extreme at first but the team at order fulfillment guru is outstanding. I would recommend this app to those who have a need with shipping from multiple warehouse, etc. When an app and a good team behind that app come together its like magic and you dont even know how you functioned without the app.

turtlebeans coffee

Apr 03, 2025  on Shopify

I’ve been super happy with Kevin’s assistance. Getting off the ground has been challenging however diving in and being super responsive has been Kevin’s greatest strength! Guru is an awesome app and makes connections between stores so easy. Their ongoing support is undeniable!

MrBeast.store

Mar 21, 2025  on Shopify

This app is the backbone of our multi location fulfilment business. It is also the only solution I found that enabled Shopify Managed Markets to work with custom locations, but is suitable for all Shopify plans. It is HIGHLY configurable and will without any doubt meet your routing and fulfilment needs. Support is extremely fast and responsive. I cannot recommend it highly enough.

xSuit

Mar 05, 2025  on Shopify

Works well and does what it says. Would recommend.

ConQuestJournals

Feb 13, 2025  on Shopify

Order Fulfillment Guru has been a great solution for our print-on-demand needs, allowing us to route specific POD orders to another ShipStation account. Kevin was incredibly helpful throughout the process—answering all our questions and providing excellent support. Now that everything is running smoothly, it has streamlined our workflow and made order management much more efficient. If you need a way to automate order routing, this tool is definitely worth considering!

Bread SRSLY

Feb 12, 2025  on Shopify

The app so far has been very simple to set up and easy to use- almost a little too easy, I wasn't sure it would actually work! Glad to find an app that actually does what it says it will do. Works well for our needs.

The Christmas Light Emporium

Jan 02, 2025  on Shopify

We have a few suppliers that we send orders to via email for fulfillment. OFG provides a quick and easy way to send the orders for fulfillment and to track open and shipped orders. The one or two questions we have had along the way have been answer very quickly. Couldn't ask for more. Nice job.

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