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Customer reviews: Order Desk

Develop by Order Desk

Reviews (21)

Overall rating
4.9

What Merchants Think

Merchants consistently praise Order Desk for its exceptional customization capabilities, ease of integration, and fantastic customer support. Many users highlight the app’s role in streamlining business processes, making it essential for daily operations. Despite an initial learning curve, its comprehensive documentation and hands-on support staff help bridge the gap, leading to high user satisfaction.

Key Strengths

  • Extensive customization options and Rule Builder tool.
  • Excellent integration capabilities with platforms like Shopify.
  • Reliable and responsive customer support.
  • Constant improvements and feature updates.

Common Concerns

  • Steep learning curve for initial setup.
  • Complexity in navigation for non-tech savvy users.

Final Thoughts

Order Desk is highly regarded by its users for its ability to tailor operations and provide seamless integrations across multiple platforms. Its robust feature set and commitment to customer support make it a valuable tool for businesses looking to optimize their order management processes. While it requires some initial effort to master, the long-term benefits and flexibility it offers are well worth the investment.

MiamiSublimation

Feb 28, 2023  on Shopify

PROS 1. We've been using Order Desk for 4 years. Functionally, works well. 2. Their support is very attentive to any issues and responds back quickly with good quality responses. CONS 1. They double bill us hundreds of dollars a year. We import thousands of orders from our print-on-demand customers. The flow is such that it goes to one 'store' and then needs to be copied to a 'main store'. This doubles the amount of orders and doubles the amount Order Desk charges us. Their support says there is no other way. At this point, switching over all our customers to another platform would be very expensive in time and money. I wish we knew this from the start. 2. Their support wont do the actual setup steps for you. On complex flows with hundreds of customers, you have to do it while they hold your hand.

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