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Customer reviews: Order Desk

Develop by Order Desk

Reviews (43)

Overall rating
4.9

What Merchants Think

Merchants consistently praise Order Desk for its exceptional customization capabilities, ease of integration, and fantastic customer support. Many users highlight the app’s role in streamlining business processes, making it essential for daily operations. Despite an initial learning curve, its comprehensive documentation and hands-on support staff help bridge the gap, leading to high user satisfaction.

Key Strengths

  • Extensive customization options and Rule Builder tool.
  • Excellent integration capabilities with platforms like Shopify.
  • Reliable and responsive customer support.
  • Constant improvements and feature updates.

Common Concerns

  • Steep learning curve for initial setup.
  • Complexity in navigation for non-tech savvy users.

Final Thoughts

Order Desk is highly regarded by its users for its ability to tailor operations and provide seamless integrations across multiple platforms. Its robust feature set and commitment to customer support make it a valuable tool for businesses looking to optimize their order management processes. While it requires some initial effort to master, the long-term benefits and flexibility it offers are well worth the investment.

DOLCE ITALIANA

Oct 12, 2023  on Shopify

I was going to hire an employee to do this stuff - and instead I got Order Desk. Easily one of the best software experiences that I have ever had. Great product. Simple, relatively intuitive interface. Infinitely customiseable. Fantastic support team who help to ensure its set up and working as efficiently as possible for your business. I highly recommend Order Desk.

LPMED

Mar 05, 2023  on Shopify

As a 3PL, we continue to see Shopify as a popular platform. Integrating Shopify through Order Desk is exceptionally easy. The configuration options they offer and their Rule Builder tool puts a customized integration in our hands without the overhead of custom development. They are constantly improving their app to keep pace with new shopping cart features and are exceptionally attentive to needs of their users. We have been using Order Desk for Shopify and other platforms successfully and happily since 2014. Couldn’t do it without them!

NOVEDGE

Mar 01, 2023  on Shopify

We love it - we have been running it successfully for about 3 years and we could not work without ii.

Lifelong Collectibles

Mar 01, 2023  on Shopify

Great app -- highly customizable and reliable. Imports our orders from multiple sources, processes them according to our custom rules.

Couples Apparel

Feb 28, 2023  on Shopify

Amazing customization options with rules. We can do anything we want with orderdesk for our order workflow. They listen to us and help us achieve what we want.

The Escape Mail

Feb 28, 2023  on Shopify

Order Desk is a super smart and intuitive app for your business back end. We automated our whole store's order import, organization and fulfilment using the app. Don't expect it to be easy, the app has a lot of options and things to learn to operate properly but their documentation and support are exceptional. Highly Recommended

Rover Store

Dec 03, 2019  on Shopify

We wanted to sell personalized products on our store, however needed an app that would could help transfer order information to our fulfillment partner. OrderDesk has been a fantastic app to fill this gap! We have some fairly tricky requirements to make it work, and the support team has always gone above and beyond to help out and make adjustments if needed. The introduction to the app was a little tough if you're not super tech savvy, that being said I wouldn't let that deter you as there is plenty of documentation for guidance. If that fails, the support staff is always willing to hop in and help out. Highly recommend!

Cerascreen Uk

Feb 15, 2017  on Shopify

Really great tool if you run multiple shops with different processes. Very flexible to configure and great to integrate with other services. But the best part is their customer service. I lack the proper words to express how great that support is. Huge thumbs up!

Elderbrook Studios

Sep 28, 2016  on Shopify

We have found this app to be essential for the running of our business. It is easy to order products and keep track of orders from our multiple online stores. The integrations are fantastic. This app is worth the money, support is fast and reliable. Highly recommended!

Boomly

Sep 12, 2016  on Shopify

Great tool that is highly customizable to solve all of your fulfillment needs. Support is AMAZING-- the Order Desk team answers questions promptly and extremely thoroughly. They are also continuously adding new features to serve their customers... it's like they are reading my mind! Couldn't recommend this more.

Poppy Palmer Hamper Company

May 18, 2016  on Shopify

What a great service!! I needed to set up multi-channel automatic fulfilment software that integrated with my fulfilment company and this did it perfectly with the help of David @ Order Desk who took the time to talk me through every stage and we set it up completely within 1 hour. I Highly recommend this for any Shopify Store.

Americanfireapparel

Sep 01, 2015  on Shopify

David has been fantastic to work with. They have been very responsive and have gone above my expectations. I think I tried every other integration company out there before Orderdesk. I wish I would have found them first. Orderdesk is the most flexible and cost effective.

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