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Customer reviews: Pickup Delivery Date —Pickeasy

Develop by Logbase

The Order Delivery Date & Time app helps Shopify merchants customize delivery options, reduce customer inquiries, and improve order fulfillment. This review covers its features, pros, cons, and real user experiences to help you decide if it fits your store.

Reviews (915)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of "Pickup Delivery Date —Pickeasy". They appreciate its functionality in streamlining local delivery and pickup processes, contributing valuable features to their operations. The standout feature most merchants notice is the exceptional customer service, which underlines their overall satisfaction with the app.

Key Strengths

  • Exceptional customer support with prompt responses and hands-on assistance through chat and Zoom calls.
  • User-friendly interface that simplifies managing local delivery and pickup settings.
  • Flexible customization options for scheduling and delivery preferences.
  • Reliable functionality and significant contributions to operational efficiency.
  • Highly recommended customer service team known for going above and beyond.

Common Concerns

  • Occasional bugs, such as issues with pickup options disappearing upon changing quantities.
  • Limitations in integrating certain features, like delivery dates on packing slips or Shop orders.
  • Interface could benefit from further refinement, though this is often subjective.
  • Concerns about initial app glitches, although these are usually resolved promptly by support.

Final Thoughts

Overall, "Pickup Delivery Date —Pickeasy" is well-received for its robust functionality and superior customer support. While some merchants face minor challenges and feature limitations, the support team diligently addresses these issues, thus enhancing the app's reliability and service experience. The app's ease of use and flexibility make it a valuable asset for businesses managing local delivery and pickup services.

superdulce.md

Jul 17, 2024  on Shopify

Hey, i had some problems with settings in my case. And this app have perfect support. Janani is the best! Thanks!

The Family Pet

Jul 16, 2024  on Shopify

Great App, and fantastic customer service. They respond quickly, and issue get fixed easily

Azureau Wine & Spirits

Jul 16, 2024  on Shopify

Barath helpd me

Indy GreekFest

Jul 16, 2024  on Shopify

I have used Pickeasy on various stores that I manage. It has great functionality for pickup dates and time, blackout dates and hiding the slot picker on certain products. It is very easy to use. They also have great service. I have had a few occasions in which I needed their help. They are responsive and easy to work with. Great App all around!

Lazy Snark Adventure

Jul 13, 2024  on Shopify

Good app, good functionality and very responsive and helpful customer support team. Thank you

MEAT ME AT HOME

Jul 11, 2024  on Shopify

great app and support

Midtown Bake Shop

Jul 09, 2024  on Shopify

Barath was so helpful walking me through the app and getting it setup. I had no idea what I was doing and he was super patient talking me through each step. So grateful he was able to hop on a call with me!

Pakkefragten

Jul 09, 2024  on Shopify

Fantastic support team

Mari Mari Bakery

Jul 08, 2024  on Shopify

Janani was very helpful assisting me with setting up the Pickeasy app via video call. He definitely made set up a breeze!

Blossom Dreams

Jul 05, 2024  on Shopify

Siva provided me with excellent service throughout the live chat and the Zoom meeting he offered when I couldn't resolve the issue myself. He took his time to help me with the problem and was incredibly thoughtful throughout the process. Additionally, he offered great advice and went above and beyond to ensure I was satisfied with the outcome. His dedication and attentiveness made a significant difference, and I truly appreciate his effort and expertise! I highly recommend Siva for his outstanding support and helpfulness.

Mozart Concierge

Jul 03, 2024  on Shopify

Dhina

Guilford Garden Center

Jul 01, 2024  on Shopify

Vina has been so helpful! Thank you!

My Store

Jul 01, 2024  on Shopify

Nandini was very helpful and patient!

SAKESHO

Jun 27, 2024  on Shopify

So far so good. Easy to set up. Veena helped make sure we're set up properly and suggested some good modifications to help improve delivery confirmation to customers.

Elsie Mae

Jun 22, 2024  on Shopify

Jenifer J., a representative of the customer success team, was extremely helpful and patient. She answered all of my questions thoroughly and walked me through the whole process on how Pickeasy works! You do have to upgrade to the $10 a month plan to actually use it on your online store. Although, it does allow you to try the upgraded version for 14 days before you are charged. You can cancel prior to the 14th day and not be charged if it doesn’t work for you. I think this app is worth paying $10 a month to allow my customers flexibility in offering different time slots to choose from for local delivery. It also provides me the flexibility of deciding when I want to be available for local delivery. I hope you find this review helpful! :)

Quick

Jun 20, 2024  on Shopify

Post Worthy Events

Jun 20, 2024  on Shopify

Annie was awesome! She helped me work through an issue with my cart and now I am able to launch my store! Thank you Annie, Chris

LIM JOO HUAT ENTERPRISE

Jun 19, 2024  on Shopify

Easy to use, functions without any issues. The team are also very prompt and helpful whenever I need help. Kudos to the team behind. Recommended.

Te Pēke Kai

Jun 17, 2024  on Shopify

Good support and customer service. Nice that there is a free option until you go over certain limits. Barath was very helpful with some issues I had on setting up new features on my store.

Vivery

Jun 16, 2024  on Shopify

Great support, super responsive and professional!

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