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Customer reviews: Geolocation ‑ Orbe

Develop by Mushdesk

Reviews (242)

Overall rating
5

What Merchants Think

Merchants have overwhelmingly positive feedback for "Geolocation ‑ Orbe," praising its functionality, ease of use, and supportive customer service. Many reviewers highlight how the app effectively enhances their international business by offering local shopping experiences for customers and seamlessly integrating into their Shopify stores. Users appreciate the intuitive interface and the ability to customize features to match their brand identity, contributing to an overall excellent experience.

Key Strengths

  • Outstanding and responsive customer support, frequently mentioned by name (e.g., Roberto, Shadia, Hosanna, Stella)
  • Easy integration with Shopify, including straightforward setup and use
  • High level of customization, particularly with the welcome popups and geolocation features
  • Effective redirection management across multiple markets and stores
  • Enhanced user experience through localized shopping options and currency adjustments
  • Ability to connect several stores into one seamless experience

Common Concerns

  • Minor issues with integrations or setup that require customer support intervention
  • Some initial configuration challenges, although quickly resolved with timely assistance

Final Thoughts

"Geolocation ‑ Orbe" is highly regarded as a powerful and effective tool for Shopify merchants looking to expand their global reach. Its combination of superior customer service, ease of use, and robust customization capabilities makes it a top choice for businesses wanting to provide a tailored geolocation experience. With consistent praise for its performance and support, the app is recommended for enhancing international trade and boosting customer satisfaction by offering a personalized shopping experience.

emma & noah

Oct 08, 2024  on Shopify

Great customer support and a very useful customer IP functionality, where we could run custom scripts per visitors' location!

Locker Gear

Oct 07, 2024  on Shopify

Orbe and its support team are fantastic! The app lets us easily customize the popup to match the user’s language, exactly what we needed for a seamless shopping experience to guide our international users.

Mi Rebotica

Sep 30, 2024  on Shopify

Orbe is hands down the best geolocation app for Shopify stores. What I love the most is how customizable it is. You can do it right from the Shopify Theme Editor, you can personalize every aspect of the welcome popup. This makes it so easy to create a tailored and seamless geolocation experience that matches your store's brand perfectly. No other app offers this level of flexibility and control.

EKSEPTION USA

Sep 22, 2024  on Shopify

The geolocation and market recommendation app from Orbe is great. We use it to switch between 2 stores depending on where te user is, in Shopify Plus. Fast and fantastic support. We had a couple of questions and we have almost real-time reply from them. Thanks!

Kuatro Carpets

Sep 16, 2024  on Shopify

The best geolocation app we’ve ever tried. We’re sticking with this one, especially now that Shopify’s native geolocation app is being discontinued. We work with Shopify Plus across several different stores and entities, and Orbe allows us to seamlessly link them together, recommending and redirecting customers to the right store based on their location. Thanks Orbe Team.

theFeinheit

Sep 12, 2024  on Shopify

This app is so great! It works perfectly in my store! Helps the customers to navigate and shop in their local currency. The support team is amazing! Definitely deserves a 5* rating!

Ecowoman EN

Sep 11, 2024  on Shopify

Best geolocation app out there! We were having many issues with Shopify's free geolocation app and since we switched to Orbe we have been able to solve all those issues. We have different expansion stores and even different languages in one of those stores, and with Orbe we are able to direct all the traffic to the correct site at all times. Super easy to use and if you have any questions, their support will help you solve everything fast. Highly recommend this app!

SYNERGY THERM UK

Aug 28, 2024  on Shopify

Amazing app! We are using it for all our websites and we cannot recommend it enough! amazing customer support as well. One of the most useful apps out there. Thank you!

APODEP

Aug 23, 2024  on Shopify

Geolocation - Orbe: works perfectly on all international markets. Technical support responded immediately (Saturday afternoon) after my request to verify the configuration I performed. I really appreciate Mateo's technical expertise and availability even outside of service hours. I highly recommend Orbe to those looking for an excellent solution to increase their sales on international markets.

SYNERGY THERM

Aug 12, 2024  on Shopify

Great app and excellent customer service! Shadia and the team, they were quick to respond, understanding, and friendly, and they took care of our request right away. I highly recommend the app, it’s really useful and helps keep your clients on track. Thank you!

Mjölkshop.se

Aug 10, 2024  on Shopify

Helt underbar ny app för oss som precis startat och behöver hjälp med expandera till ett anbst land! Supporten är dessutom över förväntan! Rekommenderas verkligen till er som skall exoadera

PANGAIA

Jul 29, 2024  on Shopify

Amazing app! - Quick implementation - Quick and helpful support - Works great with multiple Shopify instances

EU 🇪🇺 | Spartathletics

Jul 17, 2024  on Shopify

This app works great. I have a pretty advanced setup and was able to do almost everything myself + some extra help from Orbe's team. Their response was quick, friendly and they helped me install what I needed without any problems. By far the best customer service through apps I have experienced on Shopify!

The Audio Factory

Jul 10, 2024  on Shopify

Not only was this app exactly what we were looking for, but the team at Orbe helped with not only a custom selector but also assisted with the installation as well. Quick and responsive support!

Loch Lomond Whiskies

Jul 03, 2024  on Shopify

The team were really helpful in getting us set up with Geo Location on our new french site. They provided guidance and implemented the custom buttons on our sites.

Banoffeebcn

Apr 29, 2024  on Shopify

La aplicación es genial, pero sobretodo el sorporte recibido. Nos han resuleto todas las dudas y nos han ayudado con la integración de la aplicación en nuestro tema de principio a fin. MUY RECOMENDABLE!

Skullcandy

Apr 26, 2024  on Shopify

Love that we can connect several stores into one experience. Customization options for the popup modal are great. Customer service on a few questions I've had has been exceptional. This company really cares for the success of thier clients. Glad we found Orbe Geolocation app!

Flabelus

Apr 19, 2024  on Shopify

Muy buena atención al cliente y con muchas funcionalidades que se adaptan perfectamente a nuestra tienda. Nuestra cuenta la llevó Roberto y ha sido un trato excelente. Muchas gracias!

Miamily US

Apr 17, 2024  on Shopify

great app to help us manage our multiple shopify stores. Easy to set up and the customer service is so quick to reply and helpful. They helped us custom code our country list so we can show certain countries first and that was great!

LIVE FAST DIE YOUNG

Apr 15, 2024  on Shopify

The app works well and was easy to set up! We were able to customize it to fit our brand identity perfectly, any further customizations were implemented really fast by the orbe support!

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